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Hotel Eugenia Victoria
Ranked #27 of 135 Hotels in Playa del Ingles
Reviewed June 13, 2013

Tripadvisor can make booking a holiday so much easier… or sometimes so much harder. With such a variety of people a holiday has to appeal to, you never really know what to expect or what the person who is writing the review is like, but believe us - we simply had the best holiday ever. Yes the weather was great, Yes we managed to venture out on a couple of trips… but having the Hotel Eugenia Victoria to return to after a day out on an adventure or having a relaxing day by the pool, really did make our holiday. So much so we are looking at returning in September.

Many reviews have the hotel down as dreary with out of date décor… it really doesn’t. Yes the staff may seem to favour other guests when you first arrive. But after a few smiles and “grassy [--]”, you won’t have any problems getting served for drinks. We can’t write a review without mentioning the absolutely fantastic lady (Blonde hair and glasses, not the pregnant one) who works at reception. She really was a gem with so much knowledge of the area and trips. She also helped us with confirming our transfer back to the airport. If you ever have any probs we’d certainly recommend going straight to her.

Our room was a really great size. Nice big sofa and dining area. All of the rooms face the pool (even number rooms get the sun from midday onwards). The hotel doesn’t have air conditioning but we can honestly say we didn’t get too hot despite temperatures of around 19 degrees during the night so don’t let that deter you. There is also plenty of wardrobe space and a nice bathroom with hairdryer.

Towels are put on the sun loungers by the pool at around 7.30am. If you’re planning on sun bathing from 10ish we’d recommend trying to beat the early risers. However if you don’t fancy an early start then the sun loungers start to free up from 1ish. We found the sun didn’t really come over the pool until after midday. Much better to either take a (free) bus to the beach, which runs every hour OR as we did, go to the Wellness Centre. This place is amazing. Saunas/menthol room/steam room/Jacuzzi/waterfalls/snow room/dead sea/ice bath. Considering we were moved to the Eugenia because the outside pool at the hotel we originally booked was out of service and we didn’t want to spend a lot of our time in an indoor pool, it was pretty ironic that we spent at least an hour every day inside the Wellness Centre!! Make sure you also take a trip up to the roof top solarium, even just for the views.

We’ve never done all inclusive before so we can’t really make any comparisons with what’s on offer. Breakfast caters for all, English – cooked breakfast, Germans – cooked meats, yoghurt and fruit. French – a variety of breads. Lunch is served in the restaurant, poolbar and at the bar next to the Wellness Centre. Don’t bother with the restaurant and only go to the poolside bar for snacks. The bar next to the Wellness c
Centre is by far superior. They offer a steak on a stone and a mixture of grills/pizzas all made to order. Dinner service consists of four different meats/fish cooked on a grill, with salads, chips, pizza, pastas. A lot of it is aimed at the German clientele but its interesting trying new things, especially when it’s free!! There is a large cheese counter and pastries for dessert. Not forgetting the numerous varieties of icecream they have.

Entertainment was …limited. Do not expect much when you see “the Hotel Eugenia Entertainment team” around the hotel, this consists of three people! It starts at 9pm, this includes bingo, karaoke, musical renditions and on one night we had four parrots that could count and ride bikes! By the pool bar there is a live house band (husband and wife?) who sing and play the oldies. It’s quite entertaining watching the Germans dance the night away. For the kiddies there is a crazy golf, play area, two swimming areas and downstairs arcade room with pingpong and pool. We recommend a pack of cards around the tables near the swimming pool!!

To summarise, the Hotel Eugenia is a fantastic hotel. It has many things to offer and we are sure 99% of its visitors leave feeling refreshed and having had a great time. We were actually really sad to leave!!!!

  • Stayed: June 2013, traveled as a couple
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2  Thank SarahHazel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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688 - 694 of 1,621 reviews

Reviewed June 10, 2013

Came back last Monday after a week of all-inclusive at the hotel. The hotel compared very favourably with other recent hotels as far as food was concerned. The Solarium on the 8th floor was a hidden gem with great views out to the sand dunes and beyond. The staff were helpful and friendly and managed to sort out a parking ticket I had picked up whilst doing someone a favour with a lift to Maspalomas Dunes as they couldn't walk well! The drinks were good the food at the poolside bars was also excellent. The weather wasn't great for the first half of the week but I couldn't place that at the door of the hotel!

  • Stayed: June 2013, traveled as a couple
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4  Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013 via mobile

Lovely holiday. Second time here at the hotel. Rooms are basic. Great that finally ITV is now available on the tv in the rooms. Cleaners did a great job for the whole two weeks. Fantastic spa. Great place to relax after a day of sunbathing. Difficult getting a lounger as the dutch and Germans have their towels out first thing in the morning. The solarium on the roof is better, it trends to be quiet and if you don't mind going nude then you will be guaranteed a lounger. Spent the 2 weeks in the nudest section and loved it. Would I stay here again? A definate Yes.

  • Stayed: May 2013
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4  Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

this was a really nice hotel food good staff very friendly there were 12 of us family went was a great holiday would recommend to friends we stayed at this hotel for 10 days wish we had stayed for 2 weeks there were lovely resturants and bars around by the hotel and lovely sandy beaches was really hot only draw back was could never get any sun loungers by the hotel pool were always took up with towels on them early in morning

  • Stayed: August 2012, traveled with family
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1  Thank bev50_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

We are sat outside enjoying our last all inclusive steak on a stone, with waiter service lunch, as we are flying back home later today, and thought we would write our review now.
The wifi is good today, although sometimes it has been intermittent.
We've thoroughly enjoyed our stay here and would recommend it.
Yes, the majority of guests are Dutch or German, but that's not a problem for us. Sometimes no rowdy "Brits" are a welcome relief.
The food is normal for all inclusive hotels and similar to other places we have stayed. There is a good variety to suit all tastes. The best part is the waiter service and steak on a stone at lunch times in the seating area near the spa entrance. Fantastic considering this is only a 3 star hotel.
As per other reviews, the spa facility is worthy of 5 stars and is free to all inclusive guests for 2 hours each day. There are treatments you can pay for too.
We found most of the bar staff friendly and helpful, and they even remembered what we were drinking and refilled drinks without us even having to ask! However, as others have noticed some bar staff appeared to ignore you at times. As the staff got to know you during the week, this improved.
The receptionists, especially Cindy, were extremely helpful, with arranging trips, and very knowledgeable. We asked to change our room from a high floor to a lower one, as the height didn't agree with us! This was arranged quickly. Our room on the third floor was more modern than the original one on the eighth floor and shady, so cool at night. It had a fridge which was useful; not always seen in hotels.

Dutch staff in reception were excellent and very helpful. Checkout at 12, spa, outside eating and waiter service was fantastic. . Should be classed as a 4 star and price is very attractive.

Clean, tidy and a very good experience that we will be doing again. Well worth a visit for a fantastic holiday.

  • Stayed: May 2013, traveled as a couple
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7  Thank Jackie022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

My friend and I stayed at this hotel for 2 weeks mid May and have just returned home. We will never go back. The hotel itself is quite well run I have to say considering the amount of people that stay (near on 1000 full capacity). However there were very few English at the hotel and having stayed there I can see why. It seems the majority of the male staff dislike the English (we don't know why ??) and on many occasions we were ignored when trying to order drinks or food or anything !! We would literally stand there while other nationalities would arrive after us and get served straight away. We thought at first we were being paranoid but after speaking to other English there and reading reviews on this site we weren't wrong. It seems to be centred mostly around Dutch and Germain guests regarding the food and entertainment, with the English as an afterthought. If you're British then avoid this hotel as you will be treated as an outcast and when you've forked out decent money to stay its disgusting. We would advise that you find a hotel that respects you and treats you with the decency you deserve as a paying guest.
Apart from that it is an ok hotel with very good facilities, but not for us Brits. You have been warned.....

  • Stayed: May 2013, traveled with friends
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2  Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013

We had money stolen from our room. Hotel staff totally in helpful and couldn't be bothered to help, didn't believe us!!!
Manager wouldn't even call the police.
We are so disappointed as had been really enjoying the hotel before.
This totally ruined our stay and will never be returning. If you are staying hear be very aware of your belongings and cash as there are clearly some very bad staff working in this hotel.

  • Stayed: May 2013
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6  Thank miffyBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Eugenia Victoria

Address: Avda. de Gran Canaria, 26, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#7 Family Hotel in Playa del Ingles
#21 Romantic Hotel in Playa del Ingles
Price Range: $113 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Eugenia Victoria 3*
Number of rooms: 498
Official Description (provided by the hotel):
The Eugenia Victoria Hotel is one of the most popular 3 star hotels in Playa del Ingles and offers something for everyone with multiple attractions, sport and leisure. It has one of the largest SPA center of Playa del Ingles, with free access for clietents of the hotel. It also offers a free shuttlebus to go to the beach. The hotel has many modern facilities and a wide range of cuisine what make the Hotel Eugenia Victoria the ideal place for a pleasant and relaxing holiday. From a privileged location in Playa del Ingles, the Hotel Eugenia Victoria has excellent facilities and spacious gardens that help to make your stay in Gran Canaria a real pleasure. Playa del Ingles is the best known of the island of Gran Canaria tourist area with a lot of shopping malls and leisure facilities, great entertainment during day and nighttime and with a good public transport connection to all directions. There is a free parkingplace on the side of the hotel and wi-fi is free of charge and available in public areas. ... more   less 
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Also Known As:
Eugenia Victoria Playa Del Ingles
Eugenia Victoria Gran Canaria
Hotel Eugenia Victoria Playa Del Ingles, Gran Canaria

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