On arrival on 11th September I was given the Keys to bungalow 304.
When I got there and turned the lights on I was shocked at the state of it. The Fan in the living room was rocking and banging loudly, an Electric socket was hanging out of the wall underneath the sofa with wires exposed and one of the wall lights in the bedroom was hanging off of the wall by the wires as the nails that were holding in had fallen out.
Click on the following link to watch the video i took before i went back to report it.
I walked all the way back to reception and informed them I was not accepting that bungalow as it was dangerous and he basically called me a liar and said there is nothing wrong with it.
I then showed him the movie I had just taken of bungalow 304 and he then realised I was not lying.
He then gave me a set of keys for bungalow 240 on the opposite side of the complex.
He said to let him know if there was anything wrong. I got there and checked it over and apart from the Glass shelf in the bathroom hanging off the wall and the fan in the bedroom not working at all it was ok. I walked back and informed him of these two things and he said he would get the workman in to fix it in the morning. Well in the whole time of our stay, not one workman came to see it or fix anything.
I also informed them that the shower was not draining properly and he said it must be sand and he'd get it unblocked, again it wasn't seen to.
I was disgusted at the poor quality of the rooms and poor service to the customer, that I have decided that this year was the worst year for staying there and I will not be spending a holiday there again, and I think that Hotels4U need to get someone to check these places over as it is worth a MINUS 2 stars and not a two star rating.
My next holiday will definitely be booked at different accomodation.
I wrote to Hotels4U.com and told them about this, and so far i have received no response.
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- Also Known As:
- Santa Clara Bungalows Hotel Playa Del Ingles
- Santa Clara Hotel
- Hotel Santa Clara
- Santa Clara Bungalows Playa Del Ingles, Gran Canaria