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“Enjoyed it! These bad reviews are overexaggerated!”

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Jardin del Atlantico
Ranked #124 of 134 Hotels in Playa del Ingles
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Enjoyed it! These bad reviews are overexaggerated!”
Reviewed August 10, 2010

My girlfriend and I (both 25) stayed for 10 nights until last Monday (2nd August).

We had also read the reviews on here and looked at the pics of the fire, and were a bit worried before going that the whole hotel was a burnt-down mess and was constantly noisy due to the Irish Centre opposite, but this was not ENTIRELY the case!

As I was worried about the reviews on here, I rang the hotel a few days before travelling to Gran Canaria, and asked to be put in a room nowhere near the fire damage, and preferably nowhere near the Irish Centre, and they did exactly that! Our room was on the fourth floor overlooking the children's pool and pool bar (the quiet side, unaffected by fire), on one of the 4 main annexes (look at Google Maps - the hotel looks like an 'H' from above, and only one 'branch' of the H has any damage caused by fire).

On the first night, we could not sleep at all because it was so hot in the bedroom, so in the morning we moved both mattresses into the living room and piled them on top of each other next to the couch, creating a decent-sized double bed. This enabled us to sleep with the balcony open all night (as it is very quiet on this side of the hotel), and our remaining 9 nights' sleep were relatively peaceful and easy. I'd recommend bringing some mini desk fans and having them on overnight just to keep you that bit cooler and drown out any more noise.

The room was clean, basic, neat, had a decent-sized balcony, and a very good maid service which changed our sheets and towels almost every day. I don't know why everyone else is moaning about the maid service! The maid understood that we wanted our beds in the living room so were happy to change the sheets on our rudimentary bed as normal.

All three pools are a good size, and are very clean. Again, I don't know what these other posters are complaining about - it was no cleaner or dirtier than any pool at an expensive hotel, and I've been to Spain/Greece/Portugal loads of times! You can't stop the occasional twig or leaf falling into the pool, so really there was nothing wrong with it at all. I do agree, however, about the annoying rule about lilos - there was no reason to ban them, but then again, I've been at 3 and 4 star hotels which never allow them in the pool either so to come on tripadvisor and moan about them is just a knee-jerk reaction to probably having a row with one of the lifeguards over it (which I did myself a few times)!


I would, however, agree that the drinks in the pool bar taste like cleaning fluid, whereas the drinks in the restaurant bar are fine, and it's annoying that you can only get them during meal times.

I would say that our single biggest complaint was the food, and this made it quite hard to accept that we'd paid for all inclusive when in reality we only ever ate about 3 meals at dinner time and one or two lunches the whole 10 days we were there. The quality of the meat they use is awful, the random dishes of chicken in some sort of sauce or calimari rings were absolutely horrible, and the breakfast isn't even worth thinking about. The food was appalling, and we made the staff well aware of our thoughs on it. The thing is, it's only a 2-star hotel/restaurant, so this clearly means they're going to use rubbish ingredients and terrible chefs, and all the food is catered to a very very bland German palette (the Germans seemed to lap that stuff up!). I'd agree with the sentiment that going all inclusive when the food and drink is so bad and you only get ice cream at meal times is a bit of a waste, but then again, the hotel is so cheap and we went during the peak season, that there's no point going self-catered as you can still get all the booze you want (the beer was fine!), and how much would you really save by NOT getting all inclusive?

The location of the hotel was absolutely perfect for going out, and about a 5 minute walk to the long, golden beach. Playa Del Ingles is a very good place for a holiday for people about my age or younger, as the main Kasbah centre is full of clubs, bars, reps offering free shots (although these REALLY do your head in after about 2 days). The Yumbo Centre is a sort of gay-friendly hotspot (me and my girlfriend went along for a couple of nights just for a change of scenery and all the acts on around the Yumbo are very funny and professional). Also, the 3rd main concentrated area is the beach front, with a good bar called Roma which has nightly Elvis Presley tributes and other acts like Michael Jackson, as well as loads of shops and restaurants (it is absolutely FULL of Germans at this area, and makes you wonder why it is called Playa del Ingles! All the English people are out boozing at the Kasbah).

All in all, I would recommend this hotel (but only if you stay in the quiet end!) if you are on a budget, want a great location, want all inclusive booze, like eating out, and don't expect the Ritz at a 2-star accommodation. I think that the people who have given it completely bad reviews are just ignoring the many good points!

  • Stayed July 2010, traveled as a couple
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4 Thank NickTHFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Essex
1 review
Reviewed August 9, 2010

Got back from a weeks stay at Jardin Del Atlantico, had read the bad reviews but thought 'it coulnt be that bad', we paid £400 each for a weeks all inclusive.

Pool - got cleaned once we were there, by the end of the week it was disgusting and I didnt want to get in, we spent most of the time as Maspalomas beach.

First day we see everyone had lilos, us 6 girls went and bought some. Used them in the pools for the first 2/3 days then a lifeguard on the 4th day comes up to my friend and demands she get off the lilo. Reason being a child has nearly died by getting stuck under one in Puerto Rico, fair enough so why could they not be used in the adult pool? No inflatable balls were allowed either - surely a child couldnt be injured by an inflatable ball?

Rooms - no air-con, and we overlooked the Irish Bars which play loud music/karaoke until 3am.... I again had read that this was the case and it was 'loud' but didnt think it would be as bad as it was... it was so loud it was like the disco was in our bedroom. We all bought earplugs but they didnt help.

Location - 5 minute walk to Kasbah where all the big bars/clubs are!

Nightlife - Playa Del Ingles was brilliant for it however there was no entertainment in the hotel at all.

Food - was ok considering everything else was so bad. Fresh fruit, salads but everything else was deep fried! Driniks in the restaurant were ok but by the pool it was not real coke/lemonade and it tasted foul and none of us 6 girls could drink it.

All In all would go back to Playa Del Ingles/Maspalomas but not at this hotel... I have been travelling for 3 months previously and stayed in hostels across Europe and this hotel is the worst place I have ever stayed.

  • Stayed July 2010, traveled with friends
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Helpful?
Thank Kaisey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Playa del Ingles hotels

yorkshire
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 9, 2010

please dont think im a snob when i wrote the title of this review as im not i go on holiday regular n book cheap holidays because i always think u get what u pay for so dont moan wen its basic but make the most of it, u have the sun n nice company and as long as u can make a meal out of anything thats on offer then i wont starve, but i put holiday from hell as we arrived on 26th june for 2 weeks and met a nice couple from scotland called michelle & alex with who we sat by pool with n went to market n generally having a laugh. On the wednesday night we all decided to go to the yumbo centre to see a show at the end of the night we got out of the taxi and noticed smoke billowing upwards n me n michelle laughed n said ok who burnt our supper but our laughter soon stopped when we realised it was our hotel that was on fire, my 1st thoughts was omg i hope everybody is out and judging by the ppl on the street id say yes, but apparently not alex looked up n saw a disabled man on the 4th floor trying to edge is way along the balcony no fire crew or hotel staff went to help im so alex went into the burning building n nobody tried to stop im and wen he told the fire crew he wud bring im down in lift as he couldnt do the stairs the fire crew said ok. i looked up to see ppl in fire escape n thought omg look at those nosy ppl havent they any idea the hotel is on fire n there lives are in danger they shouldnt be trying to get a better look but we later found out they wasnt been nosy they were trapped as the escape was locked.the hotel staff didnt bother to evacuate everyone which i found totally unreal. we was eventually was allowed back into hotel the smoke burnt our throats as our room was close to the 1's that had gone up in flames so i went to reception and complained about this and was offered another room in the hotel at which point i told the lady on reception there was no way i was staying in the hotel any longer as there fire alarm didnt work there fire escape was locked and they didnt evacuate ppl so obviously ppls safety wasnt there priority. we was eventually moved to the green field hotel which was really nice but all our clothes smelt of smoke n our holiday seemed ruined. we tried to make the most of what we had left of our holiday but i wouldnt leave my passports in hotel n carried them everywhere so i knew we wouldnt loose them. anybody who stayed here and put a claim in for the upset can get in touch if they want any back up from us at {--}

  • Stayed June 2010, traveled as a couple
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Helpful?
Thank gillibob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2010

Just got back and had a great week! Rooms were basic but clean and kept so! Pools and poolside area were always clean and lifeguards were always around. Food wasn't amazing but was enjoyable with plenty of choice each day and different each day. Local area aimed more at younger people with all the bars but your only 5 minutes from
the beach. Yes there's bad reviews on here but I'd say there exaggerated. Very nice week away and would consider going back.

  • Stayed June 2010
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Helpful?
Thank Sxkopite8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 3, 2010

We have just come back from staying seven days at this place, this place is a hole its falling to pieces the staff are rude and ignorant the rooms are battered and are dated, in seven days we had our towels and bedding changed once, we complained about this and the reception staff just looked at us gone out then put a sign up the next day saying you can buy towels for 8 euros. The food is cold and we had to eat out most off the week due to the food being so bad even though we went fully inclusive which was a load of rubbish due to most things are not included in this and you have to pay for ice creams etc, there is no entertainment in the evenings and only one bar open in the whole place, we took 2 teenage boys with us and they werent allowed to do anything, ie, take inflatables or small ball to the pool or kick a ball around, one man was threatened when he took his lilo into the pool! You even have to pay for the tv in your room. So far this month, 28 apartments have burned down due to an electrical fire and the fire alarms did not work and the day before we came home a spanish woman jumped from the fifth floor balcony and killed herself.
We are not fussy or picky but DO NOT STAY HERE all the bad reviews are true! We can accept that you get what you pay for but we actually paid alot of money to stay in this hell hole!

  • Stayed July 2010, traveled with family
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Helpful?
1 Thank lyn68045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed July 24, 2010

Myself and 7 others stayed at this hotel at the end of June, beginning of July (including 4 under 16's). The hotel itself was average. The rooms were practical and the food was ok. The area is really only suitable for the younger generation as the Irish pubs and bars are very noisy and are open to gone 3am every day. However, about half way through our weeks stay, I experienced the worst day of my life! A fire started in the pub below the hotel and we were staying directly above. We were woken up by another member of our party and we all tried to escape through the fire exit. However, these were locked!! Appalled at this we had to go past the fire and escape through the normal exit. From just gone midnight to past 6am we were stranded outside in the streets. No one was being evacuated from the hotel and the fire rescue didn't even turn up for 20 mins. The fire alarms didn't work and the hotel stuck did hardly anything to help!! When the fire was eventually put out we were told to go back to our rooms. We were only a few rooms away from where balcony's had fallen through the roof and our room was full of soot and smelled of smoke. Only after we kicked off did they offer to sends to another hotel for the night. The whole experience was horrific and the way the situation was handled was very unprofessional. We will never be returning to this area again and I strongly recommend anyone to never go to this hotel for their own safety!! The local businesses, however, were quite helpful. An Irish pub (Patricks) directly opposite the hotel were appalled with the situation and helped us a lot. Overall, do not go to this hotel!!!!

  • Stayed July 2010
    • Value
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Helpful?
Thank Deedeedee222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
Reviewed July 21, 2010

We stayed at this property the last week in June and nearly the first week in July 2010.
On the whole..the hotel was good value for money..the rooms were outdated but clean.
the food was average and repetative..but, there was always something for everyone...
the pools (4) were kept clean and the gardens pretty..
The staff spoke very little english..so communication was difficult at times...
my issue with the hotel was HEALTH AND SAFETY !!
At the start of the second week, we were awoken by people banging the door screaming fire...as we opened the door , smoke poured in the room...
we got out and tried to use the fire escape (WHICH WAS LOCKED )...we eventually found the only one open...there were older people...disabled and mothers with children trying to get out as you can imagine...THERE WERE NO STAFF ABOUT AND NO FIRE ALARMS WENT OFF...!!!
3 people were trapped in the lift for 4 hours whilst this was going on....
We eventually got outside in our nightclothes, where we stayed until 5.30 am with no information or help...
people were trapped on the fire escape and the staff etc were just ignoring them...
I have never been so frightened...
eventually we were let back in the hotel with no apology or explanation to smoke damaged rooms...
I would not reccomend anyone who is not fit and healthy...no one with children or disabled people to go there...
we were told by the manager (quote) that these small electrical fires start all the time !!)
Look at the pics....
The next morning a man tried the smoke alarms...they were still not working...
a friend of mine came back Wednesday and guess what....his hotel caught fire 20 mins before the coach arrived to take him to the airport !!!
I won't be going to this area again !!

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
Thank steadyon10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jardin del Atlantico

Property: Jardin del Atlantico
Address: San Cristobal de la Laguna 9, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #124 of 134 Hotels in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jardin del Atlantico 3*
Number of rooms: 334
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Also Known As:
Jardin Del Atlantico Hotel Playa Del Ingles
Jardin Atlantico
Jardin Del Atlantico Playa Ingles
Jardin Del Atlantico Playa Del Ingles, Gran Canaria

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