Wow where to start... firstly I would not recommend anyone who is English to stay in this Hotel. As horrible as this might sound, hotel staff and OTHER GUESTS made us feel very unwelcome and if in some cases quite racist. We was a party of 10 with a 7 month old baby boy and the whole week we stayed in this hotel we was stared at, pushed in front off and worse of all strong comments made to and about us. We was heavily targeted and disliked from day one.
To top it off, in the 4 rooms that we stayed in 3 had something stolen from hotel staff. We had a camera, phone and IPod stolen in one, the other was money which was placed in between clothes in the wardrobe (this indicated that they were really snooping) but to show how low they were they stole nappies from a baby in last room. I like to point out that huggies and other brands of nappies are quite expensive to buy out there so I guess this was their motive. All theft was reported to reception and Manager which was responded with them laughing at us and saying they do not have authority to search their staff. When mentioned that we would like to get the police involved they further laughed in our face and said it was a waste of time, they weren't going to contact them and that we should make our own way to the police.
The hotel in general was dated, and in need of modernising. Rooms were rarely cleaned to an acceptable level... twice I had to ask reception for toilet roll as this was not replenished and towels were again rarely replenished with clean ones. Our group was booked in for All inclusive and the food was ok, however very much the same on most days and meats are little under cooked on some occasions.
The area itself was ok and in short distance to the beach and main shops/bars. I would come to this area again but NEVER in my life would I waste my time and money staying in what I can only describe a shambles of a hotel.
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- Also Known As:
- Jardin Del Atlantico Hotel Playa Del Ingles
- Jardin Atlantico
- Jardin Del Atlantico Playa Ingles
- Jardin Del Atlantico Playa Del Ingles, Gran Canaria