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“Perfecto”
Review of Sol Barbacan Hotel

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Sol Barbacan Hotel
Ranked #6 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Stevenage, United Kingdom
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Perfecto”
Reviewed November 29, 2013

Stayed here for 1 week from 20th to 27th november with family and was on room 570. Nice welcome from the door man who took our suitcases up to our bedroom. Could not fault the staff at this hotel, as they go an extra mile to help. Food was of a very high standard, as my kids are very fussy eaters, but always something for them to eat during breakfast and dinner. The animation team of Iris and fabian were superb with the kids.
I will like to thank the receptionist Alejandro who helped us, by phoning the airport to chase our missing suitcase which my patner was devastated about. Just imagine your patner arrived on holiday and got told her suitcase was left back in london by mistake, asked any woman.
It only took twenty minutes from the hotel to the airport with a private transfer, and i used easy transfers which was prompt on both occasions.
Hotel very impressive and could not fault it, ONLY negative is as a four stars hotel you have to pay to use the safe, which was strange. If you looking for a sport bar to watch foote or other sports live, i will recommend bennyhill which is five minutes walk from the hotel ( avda trajana 28) they even show 3pm matches on a saturday which we dont see back home.
I will recommend this hotel to anyone without any hesitation.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank monavampire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 3, 2013
Dear monavampire,

Thank you very much for your comment. Specially about our Staff, they do a great job looking for the satisfaction of our customers, and it is very gratifying when our customers include them in their remarks. I will express them your comments, specially to Iris, Fabian and Alejandro.
Also, thanks for your comment about the restaurant. We hope you will visit us soon.

Kind regards

Pedro Castro
General manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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915 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (142)
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English first
Dublin, Ireland
Level 4 Contributor
23 reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 24, 2013

We stayed B&B in the Sol Barbacan for 3 weeks this September / October, our longest stay anywhere, and our 7th visit, I know as tourist's we should really “boldly go” and explore, but when you find somewhere that ticks all the box's, like the location, the large tiered sunny balconies, the friendly helpful staff, to name but a few, it's hard not to keep coming back.
The entertainment this year in the outside bar was very good, in particular the “Cuban night” you feel like doing the “rumba” and shaking your “maracas” also the” Il Divo” tribute act “Il Trio” doing a mix of classical and contemporary songs, and the “Flamenco show” very professional and energetic, especially the man, his feet were a blur, riddling around the floor, look out “Michael Flatley”, but like most holiday Hotel entertainment when it ends everybody legs it. The bar staff were very attentive especially the barmaid with the short dark hair, she's full of energy and has a great sense of humor.
One of the regular breakfast waitress looked a lot like the actress “Michelle Pfeiffer” “room number, tea, coffee” also one of the waiters had a very close resemblance to the actor “Steven Segal” I was afraid to ask ! just an observation ! The cleaning ladies always have a smile and an “hola” and do a great job, they are a good way of improving your Spanish if your learning.
The Hotel shop is handy for the little things like Newspapers, water, ice pops, a bottle of “Vina sol” wine 4 euro or a 500 ml can of “Heineken” 1 euro, not bad ! Or if you plan to do some “home cookin” then take a short inexpensive Taxi trip up the road to the “Bellavista shopping center” were you'll find the well stocked large supermarket “Hipper Dino” along with a good selection of other shop's.
We'er looking forward to 2014 and our next visit, adios amigos.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank MisterValandco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 3, 2013
Dear MisterValandco,

Thank you very much for your nice remark and specially for trusting us every time you come to Gran Canaria. We all look forward to see you again in 2014, specially our "Michelle Pfeiffer” and our "Steven Segal", and who knows, maybe you will find another actor or actress in our hotel.

Kind regards

Pedro Castro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North London
Level 5 Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 18, 2013

2 bed 2 bathroom bungalow
Very spacious , small kitchen , table , settee
Found it to be very quiet which is good.
Fabulous balcony for sunbathing with lovely comfortable sun beds
Air con in the bedrooms , I found the beds comfy to sleep on
Breakfast buffet was ok , bacon etc was not very warm but you had cold meats , cheese , cereals and fresh fruit.
All staff were very friendly and helpful at all times.
Wifi was a pain but does work with patience apart from that small detail was amazing and would recommend the bungalows to anyone.

Room Tip: We had bungalow 37
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
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Helpful?
3 Thank n4dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 16, 2013
Dear n4dave,

Thank you very much for your comment about our bungalow and your description of it, I must say that our bungalows are really nice, and your comment confirm it. I would like to thank you personally your remark about our staff, I am very proud of it, they work very hard to get the satisfaction of our clients.

We hope you visit us soon.

Kind regards

Pedro Castro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellon
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 13, 2013

This is the second time we have stayed in Sol Barbacan and we thoroughly enjoyed our stay on each occasion. The staff are more than happy to help and the rooms are clean and spacious. The hotel has various different bars as well as a very good restaurant. We were B&B but we also ate in the a la carte restaurant which really was excellent. The cocktail bar is relaxing and we finished off our evening here each day with a coffee and cognac. Perfect. There was also music here when we stayed as well as the sangria night showing us how to make it but also how to drink it! All in all a very pleasant stay and one which we hope to repeat again very soon.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank KevMacEllon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 16, 2013
Dear KevMacEllon,

Thank you very much for your nice comment about your stay in Barbacan. Regarding to your remarks about our A la Carte Restaurant, we are very proud of it, in fact, we can say that it is one of the best A la Carte Restaurant of the area.

I look forward to see you soon in Barbacan.

Kind regards

Pedro Castro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
staines
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 10, 2013 via mobile

Our family of 4 had a wonderful half term week. It started before we even left with the excellent customer service from Guillermo & the team.

We upgraded to a 2-bed bungalow & it was worth it with our 6-y-o and 10-mth old. We needed the space & we got a 2nd bathroom, a patio area & a bonus roof terrace. Love the space.

Food was good every day for half board. Even catered a little for Gluten-free. Well done.

There were plenty of sun loungers & room by the pool. People tended not to put towels down. This all coupled with the Animation team who laid on kids club, and daytime activities (& an evening mini disco) was just enough without being overbearing.

All this deserved a 5-star rating. It's also just a 10-15min walk to the beach & there are a few cafes along the way that have free Wi-Fi. I would recommend the Cappuccino Shop which is just past the Hypo Dino Supermarket. There is also a supermarket on-site to buy water/coke & essentials to keep in your fridge. All bedrooms were air conditioned too.

Any downsides. Yes. But don't let it spoil your holiday. We were lucky to be in bungalow 38, if we were in the poolside ones (no.24) or 1-11 it would have been noisy.

We had a small any infestation on our window.

The beds, as per the other comments, I found a little hard & mine creeped every time I got out (2 singles were pushed together to make a double).

All in all, happy to recommend.
David Marsh

Stayed October 2013
Helpful?
1 Thank marshy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 16, 2013
Dear marshy772,

Thank you very much for taking your time to write a remark about Barbacan. In relation to your comment about the food, we always try to fulfil with needs or our clients, like gluten-free food, and if we can do it, you can be absolutely sure we will do our best to get it. Thank you too in name of Guillermo for your comment about his job.

We hope you visit us soon again.

Kind regards

Pedro Castro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derbyshire
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 6, 2013

It is everything you want and more! Great value, relaxing, fun, friendly, clean, great food.
We stayed here with friends for 1 week in October 2013. We were upgraded to a 2 bedroom apartment on the 5th floor. Wonderful apartment with kitchenette, large bathroom, large lounge area and spacious terrace with table and loungers.
Ideal for the Yumbo centre, for good entertainment, Sparkles bar was great fun...for all!
The hotel bar sold good measures and all bar staff were helpful and very friendly.
Hotel entertainment staff were great, Robby, friendly, excellent at his job, keeping all entertained.
Would definitely return to this hotel.

Room Tip: Faro by taxi 5 Euro's.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ShazandRod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 16, 2013
Dear ShazandRod,

I am very happy to know that your stay in Barbacan has been so nice. Thanks for your comment about Robby and his job, I am sure he will appreciate it and will motivate him to work in the same way.

Kind regards

Pedro Castro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leitrim, Ireland
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 27, 2013

we stayed from 24/09/13-01/10/2013, we spent ages planning our first trip abroad and had built up so much in our minds, Sol Barbacan was everything we wanted and more, the rooms were beautiful and clean with everything you need, the staff were amazing all so welcoming and friendly and even sometimes with a language barrier to our own fault each member of staff went above and beyond to ensure everything we needed or wanted was catered for, we emailed in advance for recommendations for a restaurant as our anniversary occurred while in gran canaria and not only did we receive a response with several options but on the day a bottle of bubbly was delivered to our apartment courtesy of the hotel, an amazing surprise and generous gesture, from advice and help booking day trips to the service and food we couldn't fault the hotel and all it has to offers, well worth a walk around the grounds after dark all so beautifully lit up, the entertainment staff provide a great service to all throughout the day and you can participate as much or as little as you want, we went for the B&B option breakfast was well catered for everything you could want and more, we had dinner a couple of nights again a wide variety, the excellent service from all the staff really made the trip, they all worked so hard especially the cleaners they never seem to stop and everything is spotless, the reception staff are amazing always a warm welcoming smile and are happy to give advice on day trips, we went to palmitos park one day an amazing experience especially if you like dolphins. I would recommend Sol Barbacan for couples,families,singles or groups all well catered for .

Room Tip: Room 167 is on the ground floor and shaded, perfect for some relaxing time out of the sun, if your l...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stephanie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 16, 2013
Dear Stephanie I,

Thank you very much for your commets about our food and cleaning, all staff of Barbacan makes a big effort everyday to get that our clients feel like at home, enjoying our facilites and services, and it is very motivating for us when clients confirm us that our job give the result we look for, the satisfaction of our clients.

We look forward to see you in Barbacan soon.

Kind regards

Pedro Castro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Barbacan Hotel

Property: Sol Barbacan Hotel
Address: Avenida Tirajana 27, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Ingles
#5 Luxury Hotel in Playa del Ingles
#8 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sol Barbacan Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Apartments and bungalows. Renovated in 2015, it offers excellent facilities and services. Certified with ISO 14001 and ISO 9001, Sol Barbacan is an ideal destination to spend your holidays, accompanied by your family and friends, with its spacious gardens, is an oasis in Playa del Ingles. 500 m distance from the city center, 2 km from Playa del Ingles beach and golf courses, 6,5 km from Playa de Maspalomas beach, 15 km from the airport, 29 km from Puerto de Mogan, 30 km from Las Palmas, 77 km de Teror and 89 km from the Valle de Agaete valley. ... more   less 
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Also Known As:
Hotel Sol Barbacan
Sol Melia Playa Del Ingles
Sol Barbacan Hotel Playa Del Ingles, Gran Canaria

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