Although we all have our own opinions on hotels and areas, I am hoping that an informative review on this hotel and/or area is much more helpful to others.
We went as a family with two children of 14 and 11, we always try to choose a hotel that is good quality with a nice swimming pool and in a decent area and I am so surprised by some of the things that are not mentioned in other reviews, particularly in relation to the location of this hotel.
The guests are predominantly German and there are many gay and older couples and I do think it suits these groups . The reserving of the sunbeds early is a normal problem that seems to be in most hotels these days so if you can't beat them, join them and we went and got our beds about 0730. Children are definitely frowned upon on this hotel, not by the staff but by the other guests. On the very first morning when the kids were in the pool, not dive bombing or playing with a ball but swimming normally, a german man started shouting and shaking his newspaper, this made for an unpleasant experience and I asked the rep if we were able to move to another hotel. This wasn't possible without it costing more money so having spent enough we decided to ride it out. A family the previous week had clearly felt the same and had opted to move.
Having said this, the hotel does have its benefits and the staff are extremely friendly.
The smaller pool is very nice and as mentioned in other reviews there are lots of tiles missing so it could do with a bit of an update.
The rooms and balconies are very nice with plenty of wardrobe space. You do have to pay 14 euros for the safe but always worth it. The mini bar drinks are an absolute rip off but why buy when you can go to the supermarket and buy for a fraction of the price.
The food is generally very good, a wide range although not particularly varied. For Dinner (but not breakfast) you are allocated a particular table for the length of your stay (although not always the final night, see last para!) which is quite a good idea, timewise though you are restricted as you have to eat at either 630 or 2030.
Drinks by the pool and in the bar in the evening are expensive, the iced coffees although nice are 5.25 euros and the Irish coffees almost 7 euros.
There is a very well stocked supermarket opposite the hotel and people bring bags full of shopping from here without having to hide the fact they are bringing food in, it seems to be expected.
Tip - the coffee is beyond awful, I would recommend taking a travel kettle and a jar of coffee!
This was quite possibly one of the worst and most tacky areas we have ever seen. The gay community is huge and there are more than enough 'clubs' with the tackiest of names to visit but unless you get a taxi out further perhaps nowhere you would wish to visit for a drink in the evening. A few of the restaurants had closed down and it looked rather recession hit.
The dunes are the wow factor of this hotel and are literally right next to the hotel, it takes about 15 minutes to walk to the beach over these so is not brilliant for small children, those with less mobility and/or unfit people.
We went to Puerto de Mogan on the bus, 15 euros each way for four people and took about 45 minutes, lots of restaurants to chose from.
One warning however, we arrived in the early hours of the morning and departed one week later from the hotel at 2215 for a 0050 flight, although I have never personally heard of this anywhere before, you do not get dinner on this last night so although you pay for 7 nights half board, you only actually get 6. Two other couples were as surprised as we were as this was not something mentioned at the time of booking, by the rep or the hotel until the 6th night in. We chose to keep our room on and pay the late check out of 55 (not sure if it may be cheaper to do this at the time of booking the holiday?) and also had to pay for dinner on the final night which was not something we had anticipated. You do get the option to have dinner on the last night for 40 euros each.
All in all this is a nice hotel, in a very poor area (other than the sand dunes) which may benefit from being changed to an adults only hotel. Others with children may disagree but I would advise families to look around at other hotels before deciding.
- Official Description (provided by the hotel):
- Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Diners ... more less
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- Also Known As:
- Riu Palace Maspalomas Hotel Playa Del Ingles
- Hotel Riu Palace Maspalomas Playa Del Ingles, Gran Canaria