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Hotel Riu Palace Maspalomas
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Reviewed October 2, 2009

We visited the Riu Palace 23 September based on reviews from Trip Advisor. Overall the hotel was wonderful and hard to fault. We were at the hotel and hour after landing, reception was classy and well appointed wit lots of staff to help with luggage and check in was quick and efficient. We were upgraded to a two bedroom groundfloor suite with a huge balcony. There were sun loungers on the balcony and covers were changed daily. The rooms are large and well apponted with efficient air conditioning, large comfy beds, clean bathroom with bath and shower and a well stocked mini bar (beware it is NOT cheap). There are no tea or coffee making facilities however but this didnt detract from the rooms. We arrived at about 9.30pm and the hotel provided a good cold buffet at 10.30. The evening entertanment was above average with no tacky 'rep shows' in a spacious lounge and lots of tables outside on the terrace with pleasant and efficient waiter(ess) service. Drinks are excellent if pricey (about 6.5 Euros for a G&T or equivalent).There is also a good pianist afternoons and early evenings on the terrace.
Staff are excellent and really cant be faulted whether it is in the bars, restaurants, pool, reception or rooms.
There are lots of loungers in the pool areas ( a large pool and smaller pool both with additional 'off pool' loungin areas) and plenty of mattresses and clean towels daily. No need to get up early to reserve a spot unless you are really fussy on location. There is a large bar/restaurant in the pool area and lots of waiters buzzing around to bring drinks. The food menu is limted but good quality with snacks and meals freshly cooked to order. Again it is not cheap but worth the money. There is a Netto Mini Supermarket accross the road from the hotel which sells drinks, snacks and newspapers if you want them.
The food at dinner is very good and there are two sittings (18.00 and 20.00) which are allocated at reception on arrival according to your requirements. There is lots of choice every night includng buffet, table service or al le carte at no extra cost (once per week of stay). If you want al le carte better book early as it is limited and very popular. You are allocatd a table for dinner which you keep fo the duration of your stay. Breakfast is as good as it gets in Spain with the best bacon around and champagne (sort of) on tap. There is a bar serving smoothies and fruit, eggs (cooked as you want them) of all types and coffee brought to the table. If you are early (or after about 9.15) you can have breakfast on the terrace. Dress codes are strictly enforced at dinner, no shorts, tea shirts or sandles.
The gardens and walkway (also used by the public) goes directly onto the sand dunes so you can walk to the sea (10-15 mins across the dunes) or to Maspalomas (20 mins). The sand is hot hot hot so wear good shoes or you will burn your feet. The dunes are a nudist area so if you are easily offended avoid them.
The area around the hotel is tatty and shopping centre (Cita ) run down and very downmarket , largely deserted, with grubby bars and best avoided. The Jumbo centre is about 10 mins walk but is also tired although lively. Many of the bars are gay bars but are friendly and everybody is welcome and they are clean and cheap. The whole area could do with a serious revamp.
Melonares on the other hand is very new and up market with lots of good bars, cafes and restaurants. There is also a lot of new 'designer' shops and shopping arcade although trade looks very quiet at the moment as in a lot of resorts. It is only bout 4 Euros in a taxi (which stand outside the hotel).
The hotel has lots of seating/games areas and there is Wi Fi in the lounge/bar areas. (not the bedrooms though) .
The hotel was mainly couples with all age group represented but predominently 40's to 60's age group. There were no children the week we went which lead to a very peaceful pool area.
I would definately consider going back just on the quality of the hotel but look around for deals as prices varied by 100% + on the week I went, same companies, same airlines and dates.

  • Stayed: September 2009, traveled as a couple
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4  Thank YorkiePontefract
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2009

First time at the RIU palace and we loved everything about it. Food was great, rooms lovely, staff friendy. There were plenty of beds around the pool and it was silent!! Heaven!
We will certainly go back to this fantastic hotel and would recommend it to anyone!
It is lovely when you book your holiday and everything about it is just perfect!

Stayed: September 2009, traveled as a couple
2  Thank JulesPJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2009

Having stayed in many hotels have to say finally found a resort and hotel that was 10 out of 10. This hotel is very well run with friendly and helpful staff from the moment you arrive. Basically what Thomson advertise in the brouchure is what you get and more. Janice the rep is also helpful and very friendly, not that we needed her services. The complex is clean, rooms amazing, we had room 4058 which we had paid for as an upgrade and worth every penny. There are so many great things to say about this hotel and feel that you cannot fault the place. Selfishly it would be easier not to write on here as now we have found it we dont want to loose the chance of returning! The food has to be the greatest joy, so much choice, and so much to eat. Advise, loose weight before you go as you will certainly add a few pounds here. Finally thank you to the hotel, staff and Thomson for making this such a pleasureable experience at a time when a break was so needed.

  • Stayed: September 2009, traveled as a couple
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1  Thank dav1dgti2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2009

We chose this hotel for our group of five, including three teenagers, having read trip advisor reviews, which were very accurate. This is a lovely 4 star hotel, impressive exterior and interior, spotlessly clean and great location for us. Although we did not bother to pay extra for sea views, we still had spectacular views to the sea and dunes. The location is peaceful but only 3 or 4 euros in a taxi to bars, shops etc. Nice shopping in Meloneras. The atmosphere is a bit reserved by both day and night with mostly older guests, mainly couples (gay and straight). I think we were a bit out of place when we were mucking about in the pool or laughing loudly, which we did a lot, but we didnt care. Not the best for families, especially those with small children, because of the pervading silence about the place. Staff were great and always helpful but we found the hotel quite expensive and spent an average of £125 a day just on drinks (mostly non-alcoholic) and ice creams etc. (Maybe that's not expensive?!) Negatives were the uncomfy beds, the air conditioning which just didn't seem to work well in our room, and the usual boring entertainment but then decent hotel entertainment is a bit of a holy grail. Have seen better wellness centres so gave that a miss (the one at the Lopesan Villa Del Conde, or called something like that, was to die for). Food was very good but as with most hotels, gets just a bit boring after a while. Would have preferred not to have to stick to timed sittings but not a big problem. Overall we were dead chuffed with our choice but I have tried to cover the negatives here as well as the positives. For some reason the week we went we only paid just under £530 each which was a bit of a bargain and the weather was perfect for us.

  • Stayed: September 2009, traveled with family
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Thank lel82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2009

What a fantastic hotel, beautiful clean rooms, superb food, the choice would satisfy all tastes and even the early 6pm sitting was fine and you never felt rushed. Evenwhen we arrived late, dinner was there for us which was great. The place was spotless and very few english guests, the pool area was beautiful with grat poolside service and a restaurant for lunch to which was very good value. The chmpagne sangrias are to die for. Definitely a chillout holiday and few children there althoguh my boys were quite happy to chill with us! Superb fersh fruit at breakfast you can eat really healthily here. The restaurant really made a fuss over my sons birthday - it was lovely. The entertainment was quite samey and some acts were better than others but generally good and varied. The only downside was the fact that the hotel clearly stated that you could not reserve sunbeds on their signs and literature however the rules were not enforced and we had to join the hoards that flocekd to the pool at early dawn to 'bag a bed'. The staff seemed oblivious to this which was a shame. there were beds free in the afternoon though when people moved, just a shame you have to get up early on your holidays so that your family can sit together. This was the only gripe however. We would definitely return, and you must take heatproof shoes for the dunes - they are very hot and exhausting in the day, you are better off taking a taxi to the beach to save your energy. Nice walk along front to playa del ingles about half hour. If you do get fed up of the hotel and need to break away for a night, melonares has some fantastic restaurants.

  • Stayed: August 2009, traveled with family
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1  Thank blakeyincov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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