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Hotel Riu Palace Maspalomas
Ranked #7 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Reviewed May 7, 2012

This is the second time we have stayed at this hotel , the last time being March 2011

The hotel is first class, the staff are first class and the variety and quality of the food likewise.
For visiting the Maspalomas Sands, this hotel could not be better located, but is a bit of a distance from a resort if that is what you are looking for.

The hotel would suit persons aged from 45- 50 plus, who like a quality service and equivalent surroundings.

I would definitely go again, there is just something about the place.

  • Stayed: May 2012, traveled as a couple
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1  Thank ADRCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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769 - 775 of 1,677 reviews

Reviewed April 25, 2012

We have stayed at this hotel three times now and have thoroughly enjoyed each visit. The staff,food, surroundings are all of a very high standard. The first time we holidayed in Gran Canaria we stayed at the Riu Palace Melonaris which is also a very good hotel and the location is possibly better than this one but there is just something special about this place it keeps drawing us back. We would agree with the comments made by Brummy40, we too are happy to enjoy the hotel surroundings and only venture out when visiting the small well price super market only a few yards away from the front of the hotel.

Room Tip: Pay the extra for a sea facing room, well worth it.
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  • Stayed: February 2012, traveled as a couple
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1  Thank Carrino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

This was our third visit to this magnificent hotel so that should say enough about the quality as stated by most other reviews before. However, some clients go too far in pushing their limits. For the second time we saw two dutch couples, whom you can't miss at their territorial marked site next to the toilets of the main swimming pool, each needing 2 mattresses and a pile of towels to suit their comfort. They didn't even bother when mattresses weren't available anymore. Shame on them to exploit the professional behavior of the hotel staff and the good manners of other guests.

  • Stayed: April 2012, traveled as a couple
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4  Thank PaulBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2012

Great food, spacious room, lovely view and very friendly service. Could not find one thing to complain about during the 7 days we spent here! To be honest, we did not expect a hotel like this in Playa del Ingles.
Our one year old baby received extra attention from the staff. We were kindly given a room with large private terrace, which was perfect for the little one to run around safely. The childrens' pool is small, but enough for us. There weren't many families with kids in the hotel, so we had it basicly to ourselves. Getting around with the pram was easy (both in the hotel and the surrounding area.
We had breakfast + dinner in the hotel every day and were very pleased with the quality of the food and the variety. Can definately recommend both! We are big eaters and don't mind spending money on good food. But there was no point leaving the hotel for food, because I don't think we would have found better anywhere else in the city.
This was our first visit to a Riu hotel, but definately not the last.

  • Stayed: December 2011, traveled with family
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3  Thank Satuja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2012

The only decent thing in playa del ingles! Hotel, like many in the chain, is great. Pity it can't be shifted elsewhere though. The resort is grim and full of horrible hotels from the 1970s. This hotel is an oasis and offers great service. Just plant yourself there and don't bother venturing out though!!!

  • Stayed: May 2011
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3  Thank Brummy40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2012

After my first stay in a Riu hotel in mexico I was totally blown away with how amazing it was. This hotel was ok, but not as good as a previous stay with Riu. The hotel is clean and tidy, some parts are quite dated and in need of upgrading. From other comments I can say 90% of the customers here are german and sadly that means most of the staff speak german, none of the staff I spoke to spoke clear english, The menu for dinner although has theme nights it mainly german oriantated. If I did stay here again I would not have the dinner package added as it did not seem worth it and the selection was very limited unless you are into german foods. The pool area is clean and tidy, but finding a waiter is not alway easy. At one point it was quicker to walk to the bar and pay for the drink than wait for the waiter to come over. The rooms are quite old fashioned, remind me of a 70's room, but water pressure is really good and hot, which is not always the case. If you are hiring a car out dont expect to get parking space in the hotel grounds as most of the maids use them. Views are excelent from here and everything is only a couple of euro taxi drive away. It is nice enough and I would mark it 7/10, I think that I was so amazed by the Riu in mexico my expectations were to high but in fairness it was nice enough and think most people would be happy here.

Room Tip: Sea view is by far the best which will include the pool and dunes.
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  • Stayed: March 2012, traveled solo
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3  Thank matthew b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2012

First some small whining: the bed was a bit hard, so if you are used to a softer one, it might be an issue. The walls (as always in Spain) are thin, and you can here everything from your neighbors, the good news being the clients being very silent and well behaved. The hotel room is very classical, so if you are looking for a hip design hotel, don't come here. The bathroom would need some updating, but served well its purpose, and I guess it's also ecological keep the things as they are. There was wifi only in the lobby area (it that would be something you need during you holiday...)

Playa del Ingles in general, and the corner of the hotel is quite an uninteresting area, and the (of not so good quality) shopping centers are a bit of walk away (there is, however a little supermercado just opposite to the hotel). And the beach is of course behind the dunes, which might be exhaustive for a person, who is not fit.

So what did impress us? It was the service and the overall friendly attitude of the people working there. One really felt welcome! The hotel also turned out to be very "gay friendly", i.e. they were equally friendly with everybody, as it should be. In addition the breakfast buffet was great, the pool area beautiful, the view to the dunes fantastic (you might need to pay extra for that), the cleaning was superb (the hotel is situated by sand dunes, and there was never sand inside the hotel!), the Krystal restaurant was very good (needs and extra reservation; it's the little one behind the main dining room), and the location with regard to the dunes perfect (it's not a bad idea to have a picnic there, as long as you take your rubbish back and do not easily get offended naked men, as it is an unofficial nude area, especially in the part were there are bushes).

We like the hotel so much, that we might go back. It was better than the huge five star Lopesan Costa Meloneras hotel other side of the dunes (especially the breakfast was less noisy and with better variety), and surprisingly it competed with its service level with the Four Seasons Bophorus in Istanbul, which is of course in a totally different class of hotels.

Room Tip: You might consider paying extra for a sea view room.
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  • Stayed: April 2012, traveled as a couple
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Thank FlyingFinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Maspalomas

Address: Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Playa del Ingles
#4 On the Beach Hotel in Playa del Ingles
#4 Spa Hotel in Playa del Ingles
#6 Luxury Hotel in Playa del Ingles
#13 Family Hotel in Playa del Ingles
Price Range: $214 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Diners ... more   less 
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Playa Del Ingles, Gran Canaria

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