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Reviewed February 10, 2013

from the monent we stepped out of the taxi we were treated as special...the staff were friendly and polite, the room was large and spotless, thev food was varied and excellent,the whole hotel was kept very clean, i am a coeliac a detail that had not been conveyed to the hotel, when i asked for bread i was asked to wait 2 minutes and 2 minutes is what it took for bread to be at my table there were gifts in the room when we arrives and champagne

Room Tip: not really if for any reason you did not like the romm they would change in busy periods they request you allow them a couple of minutes
  • Stayed: December 2012, traveled with family
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3  Thank thomas p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded March 12, 2013

Dear Seaside Sandy Beach Guest,

Thank you very much for reviewing us on Tripadvisor.

We are glad that you enjoyed your stay at our Seaside Sandy Beach**** to the fullest and that we could not only meet but also exceed your expectations concerning cleanliness, variety of food and service.

Thank you so much for mentioning our fantastic team – we really appreciate your kind words!

We wish you all the best and hope to have the opportunity to welcome you back soon.

Warmest regards,

Ursula Matas
Hotelmanager Seaside Sandy Beach****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

I Returned again to this hotel with my Sister& Partner & 2 friends and what another great holiday we had, We arrived at the end of May 2012 at approx 8.30pm,as soon as we arrived we were immediately taken care of by the fantastic reception staff and told to leave our luggage and to proceed down for dinner as we had arrived late, our suitcases were taken to our rooms which were next to each other and on a appropriate floor due to me with my arthritis problem. We had a fantastic reception as we entered for dinner from Ursula the manageress who does a fantastic job! and the waiters who all remembered us from the previous year to which we were referred to as "FAMILY" WHICH WE THOUGHT WAS JUST GREAT,Ursula had gone through with what we had asked for and that was to get us some Malibu for our next visit & she did just that so Thank You Ursula, The staff are fab, reception,poolside,cleaners,chefs, Barstaff & not forgetting the lovely smiling Waiters/Waitresses, We will be returning again at the end of May 2013 so looking forward to another great holiday as i cant imagine going anywhere else!! you must visit the Yumbo Center plenty of sights to see.

Room Tip: poolside view on floor 3
  • Stayed: May 2012, traveled with family
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3  Thank campernorthants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded March 12, 2013

Dear Seaside Sandy Beach Guest,

Thank you so much for your kind words.

We are glad that you enjoyed your holidays in our Seaside Sandy Beach**** together with your family and friends.

Please rest assured that we will share your wonderful comments with our entire team!

It was a pleasure having you as our guests and we do look forward to welcoming you back in May.

Warmest regards,

Ursula Matas
General Manager Seaside Sandy Beach****

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Reviewed January 22, 2013

just to confirm this hotel is is the equal of any 5*+ in gran canaria,our entire stay was brilliant, my thanks to all the staff,every aspect of our holiday was just great,we shall return,get a room on level 3-11 if you can.

Room Tip: above level 5 are best for views,if you dont want bright sunlight 3-5 are shaded by palm trees,
  • Stayed: January 2013, traveled as a couple
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11  Thank LITCHURCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded January 29, 2013

Dear Seaside Sandy Beach Guest,

Thank you for your comment published on Tripadvisor.

We are happy to read that you enjoyed your stay in our Seaside Sandy Beach **** and very proud that you found our service to be brilliant.

As we strive to provide perfect holidays for our guests it is good to hear when our efforts are appreciated. Please be assured that we will pass your kind words on to our team.

It was a pleasure having you as our guest and we are looking forward to welcoming you back soon.

Kind regards,

Ursula Matas
General Manager Seaside Sandy Beach****

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Reviewed January 18, 2013

My husband and I have just returned from a week all inclusive in this hotel. We wanted a relaxing break after Christmas and did not want the hassle of having to go out looking for restaurtants every night so opted for all inclusive here because the previous reviews were generally great.

As we had not paid the higher category room rate we were allocated a room on the 2nd floor which is actually on the same floor as the pool and the restaurant. We thought that as the photos showed that some of the higher category rooms facing the pool had obstructed views because of the plants and trees we would check out the standard street facing room first and upgrade if we felt this was necessary. The room, 237, was in a convenient location and overlooked the garden and street so we had a mix of birdsong and vehicle noise - neither caused any problem. The room was very spacious and had a kitchenette with a kettle and a fridge so you could keep your own things cool. You could get tea, coffee etc from reception by completing an order form but we had bought coffee and milk before seeing this.

the room was well clened every day and towels replaced and extra toiletries could be requested if you run out so no need to bring shower gel or shampoo though your own conditioner may be worth taking. there is a safe to be hired at just 2 euros per day and this was cheap and secure so you can be confident your money and documents are secure.

You got sun here in the afternoon but as the balcony is concrete rather than glass you do not get full sun for bathing so I would not recommend these if you prefer sunbathing on your balcony. However this did not bother us as we were happy to sunbathe by the pool or on the sun terrace. I found I never had any problem finding a sunbed and I never reserved a place early in the morning.

The pool bar was great for getting drinks whilst you sunbathe and there were also cakes and freshly made waffles from about 3.30 to 5.00 each afternoon if you are peckish

I can only repeat the opinions of other guests that the food at this hotel is wonderful for an all inclusive set up. There is at least one chef every evening cooking fish, steaks etc to order as well as always 4 choices of meat freshly carved such as duck, beef, pork etc. There are salads, vegs,potato selections and rice and pasta dishes as well as a different themed selection most nights such as Chinese, Mexican or Canarian.

each morning the selection is extensive and the bacon is fab and the chef will cook fried eggs or omelettes at your request. there is also always a selection of fresh fruits and cheeses available. And a bonus, should you choose, is the Cava available at breakfast.

We never had to wait long for a table and the system of selecting your own table seems to work well. If the place settings are not already in place, for example if the table has just been vacated, the staff are quick to attend and dress your table and take your drinks order. All staff are wonderfully friendly and make an effort to give a smile and a "bon appetit" to all guests.

I did feel that the management attitude ensured that the hotel was run like a family business with ALL staff being efficient, smiley, helpful, chatty and working together to ensure guests have the best ever holiday

We really had a great time and hope to return in the autumn and may even bring our daughter and her partner to enjoy the hotel and Gran Canaria

  • Stayed: January 2013, traveled as a couple
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9  Thank DiDuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded January 23, 2013

Dear Seaside Sandy Beach Guest,

Thank you so much for this detailed comment on Tripadvisor.

It is a pleasure to read that you enjoyed your holidays to the fullest and appreciated the quality and variety of our food.

Thank you also for mentioning the good work of our team. Since it is our goal to provide unforgettable holidays, we were delighted to read your kind words.

We would love to welcome you again in our resort and wish you all the best for the future.

Kind regards

Ursula Matas
General Manager Seaside Sandy Beach****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

My best friend and i came to this hotel to celebrate her 50th birthday which was on the 5th Jan. When we checked in there was a problem with our booking (they had her down as a man who had the same surname and came from a different area). The hotel receptionist was very apologetic and upgraded us to a pool view on the 5th floor. When we spoke to our hotel rep he checked everything was okay and told us the mistake was made by the tour operator in England. All of the staff at this hotel were very friendly and polite and helpful and work very hard. It was very clean and had a variety of different hot and cold foods to suit different nationalities.There is a smoking and no smoking area on the the terrace at meal times you can sit inside if you prefer where there is no smoking which is what we did. Good hotel will go back.

Room Tip: 5th floor was sun trap.We could here noise from dining area early breakfast and bar noise until 1.00am did not bother us.
  • Stayed: January 2013, traveled with friends
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3  Thank LESLEY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U_Matas, Manager at Seaside Sandy Beach, responded to this reviewResponded January 23, 2013

Dear Seaside Sandy Beach Guest,

We wish to thank you for taking the time to review us on Tripadvisor and are happy that you spent some nice holidays here in our hotel.

Thank you for mentioning the good work of our staff - please rest assured that we passed your kind words on to our team.

Once again we wish to thank you for choosing us as your holiday destination and are looking forward to welcoming you back again soon.

Best regards from the sunny island,

Ursula Matas
General Manager Seaside Sandy Beach****

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