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All reviews spanish restaurant dunas bar main restaurant specialty restaurants entertainment team plenty of sunbeds lovely hotel a garden view room pool area separate toilet tui rep evening entertainment non smoking walk in shower lounge bar plenty of choice choice of food
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Reviewed April 2, 2018 via mobile

Myself and my wife have just stayed for ten days at this hotel. The hotel itself is very good, clean and has good rooms and lovely staff but all the drinks on offer are very poor quality. They keep the bottles under the counter so that you don’t view them. We saw the same vodka as they were serving in the local supermarket for €6.30 per litre. If you want to have no names drinks and drink very poor quality for your holiday then this is the place for you. We met a man on the flight back who had stayed at the Riu hotel near Puerto Rico and they were serving much better quality named drinks? I’m not sure why Riu operate this different policy at their hotels but we won’t be returning to this hotel and many more clients on the coach to the airport said the same. Get you act together Riu and give your customers a fair deal for their hard earned money.

Date of stay: April 2018
Trip type: Traveled as a couple
8  Thank chrisgS3869UR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Papayas, responded to this reviewResponded April 6, 2018

Dear guest,

Thank you for taking the time to give us a valued feedback following your recent stay with us and for highlighting our staff.

At the same time, we would like to inform you that our bars offer a wide selection of national and international beverages. We encourage our guest to order their favourite brands at our bars. Our staff would be delighted to serve them, if available.

We look forward to the opportunity to welcome you back at one of our RIU hotels soon in order to deliver the high standards of guest service and quality which are typical at our resorts.

With our best wishes we remain,

ClubHotel Riu Papayas
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2018 via mobile

My boyfriend and I visited here last summer. To begin, have never been to a cleaner hotel in my life. You could literally eat off the floor! And with 3 restaurants you can do all inclusive and not get bored of the food. Desserts taste a bit ‘samey’ but the main food is fantastic. The staff are so so lovely and friendly. As a waitress I understand how hard it can be catering to an array of people in a busy environment. But they are all so nice. All in all a beautiful hotel in every way so thank you for making our holiday so special! One note for anyone visiting here, we had a group of African women pull us over in the street to tell us our fortune and wouldn’t let us go until we gave them money. If you are in this situation be firm and walk away quickly! Don’t let this put you off as I didn’t see this happening any other time. And it wasn’t near the hotel. The area isn’t a crazy party place like it’s advertised but still has a few night clubs. The hotel is so beautiful you won’t want to leave it!! Thanks again x

Date of stay: April 2018
Trip type: Traveled as a couple
7  Thank Travel1267
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 2, 2018 via mobile

We stayed for one week all inclusive at this hotel and were not disappointed.
The whole hotel was in great condition and Had been completely refurbished recently.
The restaurant was great too, good food on all meals and seating both inside and out.
If I was to fault anything it would be the evening entertainment.
The drinks were typical for all inclusive.
Rooms were well furnished and comfortable. Well worth using if you are planning to go to the area.

Date of stay: March 2018
Trip type: Traveled as a couple
5  Thank DaveHen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 1, 2018 via mobile

There is nothing bad to say about this hotel. Simply great in all aspects. The food choice is big and everything taste great. The room and the overall service has been satisfactory.

The animation for the kids also well made! Even do it is not so close to the sea, there is a great shuttle service that in few minutes brings you way and back almost the entire day long.

I would definitely recommend it.

Date of stay: November 2017
Trip type: Traveled with family
2  Thank Andr3a83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 28, 2018

all the hotel kept very clean large rooms with lovely walk in showers always plenty hot water Food in main restaurant always a good choice and well cooked .we always found all staff to be very pleasant .typical international hotel you have to listen to multi language announcements. evening entertainment to repetitive for a 2 week holiday but have a good magician one night only problem is tv channels are nearly all foreign apart from 24 hour news channels,never used mini bus nice 20 min stroll to beach

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank a s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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