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All reviews yumbo centre gran canaria gay friendly hotel pool area half board straight couples mini bar breakfast and dinner gay men returning guests buffet style all inclusive option head waiter jumbo centre bar staff fantastic hotel night life
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Reviewed 4 weeks ago

The hotel is fantastically located a few steps from the Yumbo centre... and lit up like a rainbow so that every evening it is easy to find! Great staff, great food (half board - is a must). The rooms are simple yet spacious and comfortable.

Room tip: The room was always quiet...
Date of stay: June 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The hotel was great comfy bed , great shower and the room was always spotless . Having the door straight into the yumbo was good. The only downside is the food we had half board. We ate breakfast twice and had dinner 3 times and we had stayed 11 nights. They don’t have British food but the main reason was there is little selection if it’s a fish night and you don’t like fish you have the choice of lettuce. I would go back to the hotel but wouldn’t go half board it was a waste of money.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Grant L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mur H, Manager at MUR Hotel Neptuno Gran Canaria, responded to this reviewResponded 1 week ago

Hello

thank you for choosing our hotel Neptuno for your holiday in Gran Canaria.
We are happy to read that your had a great stay with us and and enjoyed the central location, service and restaurant offer.
We hope to have you back again very soon!

For reservation request, do not hesitate to get in touch with us directly.

Kind regards
Armando Romero
Hoteldirector

murhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

This was our third time stopping at the Neptuno and as previously there was very little to fault. From the friendly staff, some of whom recognised us from last time to the clean rooms & overall ambiance, the hotel once again impressed.

There were some improvements, including both BBC1 & ITV now included on the room TV, a spruce up of the reception & dining area, together with the addition of a 'business lounge' for the workaholics who need to stay connected to their jobs.

There was a lot of building work within the hotel to overhaul the bedrooms but the staff were very careful to place guests at the opposite end of the hotel where possible & the noise & inconvenience was at a minimum.

The only real complaint, in common with most other Spanish hotels, is the food is not restaurant quality. It is plentiful with a good choice but could be a little bland without any real creativity. It was good enough for our all inclusive package though & considering most drinks, including spirits, cocktails, wine & Cava included, the value was very good.

The hotel also boasts a swimming pool with a water slide & a bar area serving meals and snacks at lunchtime, a sauna/steamroom & there is a private gate leading to the main shopping & nightlife area.

Housekeeping was daily so there was no issues with dirty towels or bed linen & the rooms were kept clean & tidy by the staff.
All rooms have air conditioning, a safe, ensuite bathroom, TV, radio & either a twin or double beds. Many also have a balcony/ terrace overlooking the pool area

Overall another great stay with very little to fault. My recommendation would be an all inclusive package to maximise the stay & benefit from the almost constant food and drink

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank TimandDamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mur H, Manager at MUR Hotel Neptuno Gran Canaria, responded to this reviewResponded 1 week ago

Hello

thank you for choosing again our hotel Neptuno for your holiday in Gran Canaria.
We are happy to read that your had a great stay with us and and enjoyed the central location, service and restaurant offer.
We hope to have you back again very soon!

For reservation request, do not hesitate to get in touch with us directly.

Kind regards
Armando Romero
Hoteldirector

murhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2019

I visit Gran Canaria 4 times a year and this was my first visit to the Neptuno - from now on I will not stay anywhere else - simply wonderful. Great staff, cleanliness, attention to detail, food, service, loacation - all wonderful. I returned home yesterday and have already booked my next 2 trips! Thank you to all at the Neptuno - I am alrady looking forward to my return trip.

Room tip: Just book it
Date of stay: May 2019
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
4  Thank Stevegy505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mur H, Hotel Director at MUR Hotel Neptuno Gran Canaria, responded to this reviewResponded June 6, 2019

Hello Steve,

thank you very much for your positive comment. A returning guest is the best compliment that a hotel can get.
I hope you will enjoy your next stay with us even better!

Kind regards
Armando Romero
Hotel Director

murhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2019

Everything was just perfect. The relation between quality and price are very good. The location is right behind the jumbo centre and it could be noisy but still good.
The buffet was excellent and the staff very friendly.
Overall very good hotel.

Date of stay: May 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Antonio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mur H, Hotel Director at MUR Hotel Neptuno Gran Canaria, responded to this reviewResponded June 6, 2019

Hello Antonio,

thank you very much for your positive comment. I am glad to read that you had a great stay and enjoyed our food offer and the services. I hope to have the chance to welcome you back again soon. Do not hesitate to contact us regarding reservations for your next stay.

Kind regards
Armando Romero
Hotel Director

murhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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