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MUR Hotel Neptuno Gran Canaria
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Reviews (1,423)
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Reviewed July 16, 2013

Myself, wife and two daughters ages 22 and 19 stayed the last two weeks of june. best holiday we have had for years and this was all down to the staff, they were always happy to see you and nothing was to much bother. The food was amazing, Even the fussiest of eaters would have found something they liked. The pool area was spotless and so where the rooms. I had never done all inclusive before so I had some reservations about it, but was I surprised, The food was always there and the drink wow even being a Scotsman by the end of the two weeks I needed to give my liver a rest ha ha. Me And my wife are looking to go back in November for a week.

Totally fantastic hotel.

  • Stayed: June 2013, traveled with family
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3  Thank Thomas I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

We stayed at the end of June for 10 days. Our first visit to this hotel. We went all inclusive.

The rooms were clean and modern and despite our initial fears, they were very quiet. We saw previous reviews relating to noise from the Yumbo.

Food was amazing. Service, especially lunch and both bars was faultless.

Staff were friendly and approachable and went out their way to look after us.

The only downside was a chav couple on their honeymoon who were loud, rude and almost aggressive towards bar staff serving them. They became friendly with a couple of other loud guests by the pool however the hotel management approached them after other guests intervened.

We didn't let the above ruin our time. We will be going back for our guaranteed sunshine, the hospitality and service.

If only we'd found this hotel on prev visits to Gran Canaria!

  • Stayed: June 2013
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1  Thank AndyEddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

Stayed here 1st week July were repeats guests been many times before, hotel staff all extremely helpful and always recognise repeat guests, which most people are in this hotel, we always stay all inclusive little point in doing anything other than this....Food great infact it was much improved on the last couple of years....Rooms very clean absolutely no complaints with this hotel at all. Met some fab people as usual :) ...can't wait until the next time....

Stayed: July 2013, traveled as a couple
2  Thank Paulmark75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013 via mobile

We are just coming to the end of a 14 night stay at Neptuno. As a regular visiter to Playa Del Ingles for somewhat 15yrs This is the most lovely hotel in the resort. The hotel is lovely clean modern bright and the staff go out of their was to be friendly and look happy at their jobs. The pool area is fantastic. My only critism is the mix of half board and all inclusive. We are on half board with Jet2.com holidays but others are on All Inclusive with other companies. The problem arises when H/B guests become friendly will all inclusive guests therefore no longer having to pay for poolside snacks and drinks as the all inclusive guest gets it all in. The only other gripe was what happened with the food the first 9 nights of our holiday the food and presentation and choice was incredible and delicious. On night 9 it went slightly down and we are on night 11 tonight and its barely edible. Our first week the hotel was quiet this week its full ?? Does that mean quite weeks = lovely food Busy weeks it could be compared to Bhs Restaurant. :-(
Although saying that it wouldnt stop me re-booking as theres plenty of good cheap places to eat out........

  • Stayed: July 2013
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3  Thank Niel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

We stayed again for the 5 time can not find any fault what so ever stayed in 215 bit our shower was blocked went to reception and within 15 mins had changed room no hassle big thank you to reception for that could not of been more helpful and the cava when we arrived was welcomed

The Food and service in the rest was top notch but lets be honest if your looking for high end rest food your not going to get that just fresh cooked local food with a good selection of cooked to order dishes along with a huge choice of buffet dishes and the best waiter service ever

Terrace bar lunch is my favourite good al la carte choice
they are doing lots of new idea s Sangria FREE round the pool is fab and nothing was too much trouble THE BEST

we look forward to our return in oct/nov
and then again next year I thing there wll be more changes for the best
Keep up the good work you are a good hotel the best place to stay adults only

Room Tip: rooms 215 315 415 120
  • Stayed: July 2013, traveled with friends
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1  Thank tonyw0712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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