I booked this hotel after reading previous comments on how well they had looked after a Coeliac. I emailed the hotel to inform them that I had booked and that I was a Coeliac and asked about several things. I never received a response. So I emailed the holiday company (on the beach) who emailed the hotel and received a response, from someone called Gale, The email stated that they have bread, cereals and Pastries suitable for Coeliacs.
I will comment on the food service first, as this is the main title of the review. I have to say on the whole I was well looked after by the restaurant staff and the chefs. Special mention has to go to one of the chefs called SANTIAGO, who was superb in the way he dealt with my requirements.
All chefs offered me gluten free bread and gluten free pasta and pointed out the food that was "gluten free" on the buffet. Whilst they could point out foods that were gluten free I do feel that they do not really understand Coeliac Disease and did nothing to avoid cross contamination. On one occasion it took the director of food to find out if the ice cream was in fact gluten free as there seemed to be confusion between people in the kitchen and the ice cream bar. On the subject of Pastries, I asked on several occasions which pastries are gluten free only to be told the same response "This is not possible". Well yes it is actually, but they don't seem to have any. I did manage to avoid being glutened with the exception of one day, when I am sure that I ate something that was coated, although it had been pointed out as "sin gluten".
On to the rest of the hotel.
Hotel staff: Superb
Hotel rooms: Superb
Hotel pool / gardens: Superb
Room Cleaning: Absolutely Superb
I would definitely recommend this hotel, but probably wouldn't return myself as they are not fully aware of the consequences of getting the food wrong.
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- Also Known As:
- IFA Catarina Hotel Playa Del Ingles, Gran Canaria
- Ifa Catarina Playa Del Ingles