Having been to the ifacatarina last year we returned again this year with great expectations of a super weeks holiday. Our week got off to bad start with the allocation of our bedroom. We had booked a room with a pool view but what we got was room 108 on the ground floor. The view in front of the balcony was a four foot high hedge and beyond trees and shrubs. Our requested room was not available till the following day so no unpacking done on day one. Our second room 354 was as we had expected, bright airy and stunning view from the balcony. Reception staff were helpful and efficient. Restaurant seemed to be a free for all. There appeared to be nobody in charge of this area. Food was very good as was the variety on offer. We loved having our breakfast each morning and then taking cup of coffee to the terrace and relax, a ritual which we did last year and for the first three mornings of this years holiday. But then the restaurant enforcer came on duty and we were stopped bringing our cuppa to the terrace on day four. You will not pass this person she will stop you she will take food from you she will charge you ridiculous money yes €1 for a bananna! She is not a very pleasant person but must love what she does!
Younger members of the bar staff were excellent and the older grumpy barmen could take a lession from them in how to deal with clients. The use of plastic cups for pre dinner drinks was appalling. I can understand their use while the pool is open but the pool closes at 6.00pm and then you go on to use glassware for the evening entertainment. Same bar same location. I have to agree with a previous reviewer about the bar by the reception being such a waste of space by not being used particularly for the nightly entertainment. Instead we were huddled around the pool area in jackets and scarves. Entertainment was poor with the exception of Pavarotti and friends which we enjoyed. Overall we didn't think our expectation of a super weeks holiday was met and we were certainly not wowed by our experience at the ifacatarina and won't be returning.
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- Also Known As:
- IFA Catarina Hotel Playa Del Ingles, Gran Canaria
- Ifa Catarina Playa Del Ingles