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“Fantastic weekend with friends”

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Gloria Palace San Agustin Thalasso & Hotel
Ranked #3 of 19 Hotels in San Agustin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed June 10, 2013

Great Hotel to spend some time with friends and family, having fun as well as relaxing. It's also a good place to go with your partner or by yourselve if you wnat to take it easy and have a quite and restful time.

Room Tip: The ones on the highest floors for much better views
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  • Stayed: June 2013, traveled with friends
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5  Thank ElyRodriguez732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,251 - 1,257 of 3,429 reviews

Reviewed June 9, 2013

Stayed for one week.fantastic food choice.polite friendly staff.need to go back to see the island! Didn't leave the hotel.fantastic B-).clean rooms.would prefer to be in the main hotel for sea view.comfortable loungers.and regular themed evenings

  • Stayed: April 2013
    • Location
    • Rooms
    • Cleanliness
Thank bernigreene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2013

First impressions count a lot. On turning up at the hotel the foyer is impressive, reception staff very welcoming and Piano and singer performing in the background. Yes the hotel is not the prettiest to look at externally but pool areas and terraces well laid out and always very clean. We stayed in a family room and it was well laid out with separate bedroom for children rather than just a large room with two beds. We were all inclusive and found the selection of drinks on offer to be very good, a lot of premium brands, food was generally good but not always hot and a bit repetitive. Entertainment was OK but not top quality but better than we have witnessed at other all inclusive hotels. We did however wonder why the entertainment was inside when there is such an impressive outside stage area by the main snack bar, we were told this was only used in July and August? The staff at this hotel were brilliant, nothing too much trouble, always happy and cheerful particularly Senna at the poolside bar. The service could be a little quicker in the snack bar or main bar at busy times, probably not enough staff on duty. We would definitely rate this hotel as worth a visit and had a great family holiday.

  • Stayed: June 2013, traveled with family
    • Value
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6  Thank Simon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear Simon,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2013

First time at this hotel and it won't be the last. the rooms are lovely and clean and the food was great. staff very friendly and swimming pool area very clean and tidy. Evening entertainmnet was good, much better than we expected. All I can say to those who complained about the entertainment..is ...you didn't have to sit and watch it!...We found it fine. We will return to this hotel, it was lovely and relaxing and the all inclusive package was well worth the money.

Room Tip: Sea view, floor 7
See more room tips
  • Stayed: May 2013, traveled as a couple
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2  Thank Linda037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

Coming to the end of a ten day all inclusive trip, travelling with older children and friends.
Really impressed with the hotel, first time in years children have actually had beds, they usually end up on put-u-ups! Family rooms right next to the pool.... So handy! Food good and plentiful, drinks include branded names. All waiter service on drinks which is really special, making this seem more up market than other a inclusive trips we have been on, also means far less wastage and over indulgence! Only slight issue is having to produce room card every time you order a drink, this is as well as wearing a wrist band and there have been instances where the waiters didn't get the orders correct.
Not much in locality in way of shopping, but a free bus is available to Masaplomas for any shopping, or evening walks. We did have some issues with the coach to GP Amadores, so if you do want to use the spa there make sure you check with driver!
On the whole the staff are very accommodating, however it does seem as if some of the animation team are more interested in having a holiday than making an effort with hotel clients.
Entertainment has been a little hit and miss the Fiesta dance troupe last night were great fun and best so far. Luckily we have cards to keep us busy in the evenings....
Finally, tried to get rates to book for next year, disappointed that these were not available from reception, but this won't deter us and we will be coming back next year!

  • Stayed: May 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank Scar41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

We stayed for a week at he end of may 2013 and found the staff of the hotel extremely polite and helpful. The food was outstanding with a different theme nightly. The hotel itself was first class and the room service was second to none. We had a very chilled holiday and even though the hotel was full there was no queues for the dinner and there was always a sunbed available. We also used the spa during our stay and this was also faultless. Would highly recommend

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JulieConway831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013 via mobile

Firstly if you are booking this through Avro or Cosmos please check if your flights are with small planet. If so do not proceed, our flight was delayed by 24hours and in the end we booked whilst stranded at gatwick with easyjet!


Ok back to the hotel! Our initial impression was the size however the service and quality was evident from the beginning. I would not normally go all
Inclusive but we upgraded to this option in day 2 because the food and service is so good.
We are travelling with our 3 year old daughter and have one of the modern larger rooms, on floor 4. The sofa bed converts into a large single bed for her and its a fantastic size room by continental standards.
There is a children's area where you can sit immediately in front of a shallow infants pool and watch your children play. This area is also monitored from Time to time by the animation team. It's perfect for kids upto about 8years old.
The all inclusive option includes soft drinks and some branded premium brands, ice cream, crisps.
I would def recommend this hotel.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Lotte32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gloria Palace San Agustin Thalasso & Hotel

Address: C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Agustin
#1 Spa Hotel in San Agustin
#1 Family Hotel in San Agustin
#2 Luxury Hotel in San Agustin
#2 On the Beach Hotel in San Agustin
#2 Romantic Hotel in San Agustin
Price Range: $95 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gloria Palace San Agustin Thalasso & Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine. ... more   less 
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Also Known As:
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace Hotel San Agustin
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria

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