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Gloria Palace San Agustin Thalasso & Hotel
Ranked #3 of 19 Hotels in San Agustin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed May 14, 2013

We stayed at this hotel as a couple in April.the hotel is beautiful.the staff are very friendly and efficient.we were greated by smiley friendly reception staff with champayne.the rooms are clean and modern with a beautiful view of the sea and the pool. We were on the 7 th floor which was perfect for us. The food was of excillent quality and every nite was a different theme. We went to the spa which again was amazing. The service at this hotel is perfect in every way.there is table service at the all inclusive outside bar or you could go to the bar yourself.the choice of all inclusive drinks and cocktails was really good. We had a problem with our safe on two occasions but the service engineer came within ten minutes of us contacting reception.we hired towels for the pool for ten euros each which is refunded when you return the towels.if you want clean ones there's a small charge of 50 cents.it was so much better than taking your own.there was always a sun lounger at the pool no matter what time of day we went down.the courtesy bus is great to if you don't want to walk to playa del ingles or maspolamas.the only thing I was a bit disappointed at was that the outside bar closed at ten pm and you had to go inside for your drinks,but I would think that in high season this would be open later as the entertainment is probably outside.it didn't spoil our holiday in anyway tho,we loved every minute from the time we arrived till the time we left and will most definitely be returning.the staff always had a smile and never went past without speaking to you.thanks to Gloria palace and all its staff for making our holiday one we will never forget.

Room Tip: We we're on the 7 th floor. Perfect for a beautiful view.
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  • Stayed: April 2013, traveled as a couple
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1  Thank bannermanscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,231 - 1,237 of 3,320 reviews

Reviewed May 13, 2013

Amazing hotel caters for all tastes, very good food and at last a hotel with very comfortable beds ! Staff all very helpfull and always cheerfull. My husband and I have travelled all over the world and we would definately rate this hotel as a five not a four star Hotel. We will definately be making another trip there this year and would highly recomend it to family and friends. Well done Gloria Palace we could not fault you !

Room Tip: We had a third floor room with sea view and would choose to have the same one again. Could not find...
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  • Stayed: May 2013, traveled as a couple
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3  Thank Nichola G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013

Have just returned from our second holiday here in last 15 months. only time in 24 years me and my wife have repeated a hotel and AGAIN we were well pleased. we asked for and got a low floor apartment facing pool and sea. It's cleanliness is second to none and we went all inclusive half way through our holiday which was good value for money. Activities by the pool were varied and enjoyable and done by a very professional and helpful annimation team. The food on offer was of a high quality and thankfully the menu was varied. I would be quick to recommend this hotel to friends and family and it's not a question of "if" i'll go back but just a question of "when". a big plus is it's good location to the airport (20 mins), as after a long flight i don't want to be sitting on a coach too long.

Room Tip: In my both stays i requested a low floor preferably facing pool and sea and was accomodated on both...
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  • Stayed: May 2013, traveled as a couple
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2  Thank chris d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

Have just returned from a weeks holiday at this hotel. We wanted a week of rest and relaxation and the hotel was perfect for this. The room was lovely,clean and well decorated. We had a room on the 8th floor with sea view which was quiet with a great view. We went on all inclusive basis and the food couldn't be faulted. It was buffet service with a great variety and was always fresh and hot. The pool area was fairly spacious but I would think it could become crowded at peak season. The staff were friendly and helpful. The free shuttle bus was also useful as we didn't hire a car. Would recommend and would like to return.

  • Stayed: May 2013, traveled as a couple
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2  Thank Southfork200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2013

Great hotel, wonderful staff, brilliant food and location. Also, gluten-free bread, cake and biscuits on request what more can I say! At present sitting on the balcony of my spacious room enjoying the sea views and beautiful gardens after a more than ample breakfast. Paradise :-)

Room Tip: Request gluten-free bread etc from dining-room staff.
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  • Stayed: May 2013, traveled as a couple
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3  Thank Lynden27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

We stayed at this hotel from 29th april for our mini-moon. it is a good hotel, good value for money, clean, nicely done out with good food and nice, friendly staff. am a veggie (that eats fish!)and the variety of food was much better than most all inclusive places. it doesn't get horrible on hot plates for too long and quite a lot of nice things are cooked on griddles fresh. the only things that were awful are boiled eggs at breakfast and some weird coronation fish thing. good variety of drinks- only time you waited for service was in evening in main bar next too reception. but this is because the british people insist on waiting at bar when everyone else sits down! would work better if everyone sat. pool good, never had to search round for sunbed and beach easy to get to if youre able-bodied. room good size though when it says double/twin this does mean twin so book double if you are on your honeymoon (oops!). rooftop is amazing- go up there and pay for a drink- view is worth it though evening might be better as it seems as if all the nudists sunbathe next to pool up there in the day! quite a few older couples and not too many kids here- have separate pool for the little ones though there are always some people who ignore this of course. you have to have your room card swiped when ordering drinks but if you stick to blue drink list its all AI. gym free between 1-2 for hotel guests which is good for paying off your big meals! spa looks amazing though seems quite pricey. if we go again we'll definitely treat ourselves though. lovely touch with the cava on check in and our room was ready earlier than 2, we were on early flight. booked package with Thomas cook who were brill- trip to mogan on multiaquatic was well worth it! lovely week at the Gloria palace, would recommend.

  • Stayed: April 2013, traveled as a couple
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1  Thank SARAHP83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

I have just returned from a week at the Gloria Palace and it was the most beautiful hotel and the staff couldn't have been nicer. I was travelling with my daughter of 23 months and she could not have love it more. Food was really nice was a little the same but couldn't beat the breakfast for me and my daughter. My daughter loved the pool and so did I. Rooms are comfortable and very clean. I filled a survey out the 2nd morning we were there and I suggested that I would have been happier with a double bed than two singles as my daughter is too big for the cot and not safe enough in a twin bed on her own, so later that day went back to my room and they had made up the sofa bed which was a double which was so much better and safer.

The beach is a short walk about 5-10 minutes but you are on a hill but I managed with a toddler and pushchair just hard work with the heat.

I would love to go back in a couple of years time and use the spa as my daughter wasn't old enough to be left with the kids club.

  • Stayed: May 2013, traveled solo
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1  Thank Dillon1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 18, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gloria Palace San Agustin Thalasso & Hotel

Address: C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in San Agustin
#1 Family Hotel in San Agustin
#1 Green Hotel in San Agustin
#2 On the Beach Hotel in San Agustin
#2 Luxury Hotel in San Agustin
#2 Romantic Hotel in San Agustin
Price Range: $101 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gloria Palace San Agustin Thalasso & Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine. ... more   less 
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Also Known As:
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace Hotel San Agustin
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria

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