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“Excellent hotel” 5 of 5 bubbles
Review of Gloria Palace San Agustin Thalasso & Hotel

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Gloria Palace San Agustin Thalasso & Hotel
Ranked #4 of 19 Hotels in San Agustin
Certificate of Excellence
GreenLeadersPlatinum level
Glenrothes, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent hotel”
5 of 5 bubbles Reviewed December 9, 2012

We stayed at the Gloria Palace from 17th-24th November 2012. The main reason I booked this hotel was the positive trip advisor reviews. We were a group of 4 (aged 27,27,50,58). We thoroughly enjoyed this holiday and the hotel was fab. We were greeted with a glass of cava and check in was very quick (never checked any ID which is a first!).

Location - up a hill but not that steep and about a 10 minute walk to the beach, although the beach in San Agustin has quite dark sand so we never really went here. There is also a small shopping center 5 minutes away from the hotel which has a spar supermarket and souvenir shops. Our room was on the first floor and we still had a good view over the pool but I would recommend higher up to see the sea. There is a 9th floor pool/restaurant but we never used this but did go up and looked nice.

Food - really good. Every night was themed and the best was the Mexican night. All the food was hot with good variety. The lunches were fab with a good selection of fish dishes. I loved the breakfasts and you could eat outside if wished which was lovely. There was also a small snack bar outside which had pizza, chips, burgers, hot dogs available all day in between meal times.

Drinks - we were all inclusive and I definitely recommend this. There were a large selection of cocktails (about 20) and we definitely got our moneys worth - each one delicious especially the thalasotherapy one (the pina colada wasn't bad either!!). Great selection of liquors also. All drinks orders taken at the table and served at the table. Waiters all very friendly.

Pools - only gripe was the pools were not heated as stated in the Thomas cook brochure. This was disappointing. Pools quiet but quite cold at that time of year.

Thalasotherapy - we went here one night! There is a lovely hot pool! Overall good but luckily we got it half price by winning games by the animation team so we paid about ten euros each for 2 hours. Not sure if worth twenty euros each which is the standard price!

Animation team - excellent. We joined in and won several times. We have 7 Gloria palace t-shirts (this is the prize). We also managed to get enough vouchers for all 4 of us to enter the Thalasotherapy for half price!!

Other points - towels are ten euros to hire and this is a deposit so you get it back at the end. We went with Ryanair so only had hand luggage so not taking a towel helped the weight allowance.
Safe is 2.50 euro a day which isn't too bad. The hotel seemed pretty safe anyway but we always get one just in case.
Free bus to maspalomas and playa del ingles - we used this a few days! Watch out on the maspalomas beach though (we took a walk from playa del inglis to maspalomas and there is a huge nudist stretch and a gay stretch - NOT for kids)!!

Overall fab holiday and would definitely return to a Gloria Palace hotel!

Room Tip: Ask for a room above the 1st floor for a good view.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank bustersherbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (525)
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English first
Dublin, Ireland
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed November 29, 2012

Booked this hotel because of Tripadviser reviews and the fact that the hotels in Maspalomas/Meloneras were outrageously expensive. How lucky we were-this was the BEST EVER. We spent 2 glorious weeks here in mid November and could not find a fault in any department.
Very modern spotless comfortable room on the 7th floor.
Food at breakfast and dinner was superb. A huge variety,fish of all types,steak,roast beef and on one night they served the most delicious ham I have ever tasted. Food superb brilliant BEST EVER.
The staff are most friendly and they work really hard and always with a smile. We had the same waiter for the best part of the 2 weeks and he looked after us exceedingly well. Good fun too, thanks Francisco Javier and on a few nights ably assisted by Jose.
As we are beach people we did not sample pool life but i did notice the depts of the pools at 1.70m and 1.50m which would have excluded me anyway-too deep. But everyone at the pool appeared to be enjoying themselves and involved in the activities. The hotel provides its own exclusive bus for trips to Playa del Ingles and Meloneras and we availed of this on a number of occassions another good service.
Ten minutes down the Hill is a very nice little beach-las burras-great waves.Did I say Hill??
Yes the journey back up the hill can be a problem if you are not good on the "pins" lungs or "ticker". The climb commences beside the lower part of the hotel and extends for 2 hundred yards right to the entrance. It can be avoided of course by availing of the excellant bus service or getting a taxi.Dont let this hill put you off. Taxi prices to Playa del Ingles about 5e , to Maspalomas from 6.50e for one trip to 9e for another,so take your pick and be lucky.
The shopping centre in San Agustin is a bit worn out looking but has a good supermarket and as well a great little shop to purchase your spirits for the journey home. Good Price in the liquor shop Senor.
All in all a great hotel and brilliant 2 weeks.
Thanks to all in the Gloria Palace

Room Tip: ask for a high floor to the east side if you like sun in the afternoon west is quieter though
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank billme10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwickshire, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

My wife and I spent a woderful week at Gloria Palace in Mid November 2012. The staff and service were supurb nothing was too much trouble. There was plenty of entertainment and a good variety of food at every meal.
I don,t know when this resort was built but there are one or two areas that show up as a bit tired and in need of refurbishment, however to complain would be churlish. The hotel well deserves it's 4 * and we would recommend it to anyone.
The one point to watch however is car hire, if you use the service in the hotel (not part of the hotel) make sure what you are getting before you pay up. We finished up with a rather old high milage car with 168000 kmon the clock.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ray P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

We have just returned from a week at the Gloria palace all inclusive and it was superb. The food, cleanliness, choice, entertainment and everything about it was beyond our expectations. I used to be a holiday rep years ago and this is one of the best places I have been. We will definitely be booking again next year. Congratulations and keep up the excellent work.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Nursejules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed November 20, 2012

Location - Hotel was first stop off the coach and less than 30 mins away.

Hotel - arrival glass of bubbly a lovely idea. Hotel is spotless both bedroom and public areas really couldn't fault. The spa is fantastic and certainly worth a visit for a few hours it cost around 20 euros.

Service - was either fantastic or terrible. I actually timed how long it took to get served one afternoon ...15 mins with only one person in front to be served. We also witnessed one chap shouting later that eve because he was fed up with the service. The salon bar was the worst at 6.30pm service was awful as was the cocktails! The food - all of the veg was luke warm as was pizza as this was just left out on a cold plate no warmer. We tried both sittings to see if that made a difference alas no. We did find lunch to be much better than dinner. The salads were fantastic - smoked salmon went down a treat as did choice of fruit both plentiful. Wine -we tried the white but tasted like fortified wine so stuck to the red or rose (red was the best even when they served it chilled).
The gym - free for one hour at lunch time so we paid to go earlier one day. Gym doesn't open until 10 so you can't go before breakfast and have the whole day then to yourself, there is also no air con or music. Even at 10am in November it was too hot. This should have been free or at least put in air con to justify the charge.

Free wifi was great too.

The hotel should be proud of their cleaning staff but they need to invest in hot plates that keep food warm and review consistency in service levels...as we experienced both ends of the scale.

Room Tip: High floors for a sea view
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank liz f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.


It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London/Portsmouth, England
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 20, 2012

We stayed here for one week in November. The weather was hot and sunny nearly every day :)

Our large room on the sixth floor was everything we could have hoped for. Two large beds, a bed-settee, plenty of wardrobe space, a well equipped bathroom and a balcony with sea view over the pool. There were no issues with sound from adjoining rooms or from the stage area below. When sitting on the balcony we could enjoy the music from below, but once the doors were closed all the noise was blocked out. The beds were extremely comfortable and had great nights sleep all week. When we arrived we did ask reception for extra pillows as there were only one on each bed and no spares in the cupboard. After five hours they had not arrived and we had to ask again at 10 and at 11 as we wanted to go to bed! They did eventually arrive along with apologies for the delay. Other than this, service was prompt and efficient all week.

The prices that the hotel charged for stocking the min-bar were extortionate (over 7 euros for a can of coke) but we bought beers and cokes from a shop in the town for a fraction of the cost and stocked the fridge ourselves.

We had half-board and the food was varied and plentiful. The quality was acceptable but not outstanding. On two nights we did pay for dinner in the restaurant on the 9th floor - the quality was so much better and the service was what you would expect from a top restaurant.

Limited entertainment is provided through the day, but we did need a break way from the pool every now and then! The beach at San Agustin was a 10 minute walk away but was perefect for an afternoon stroll. Complimentary buses are provided to take you further afield to Playa Del Ingles or Malpalomas, and taxis to Playa Del Ingles were under 5 euros. We hired a car for the week (prebooked from the airport for under 100 euros) and it gave us a lot more flexibility to get around. The roads are fine and well signposted.

We didn't use the adjoining health/spa facilities, but they appeared to be popular.

We would use the hotel again.

Room Tip: The higher the floor, the better the view. All rooms have balconies and get sun throughout the day.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank PompeyShoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

Thank you for such positive feedback after your stay at Gloria Thalasso & Hotels.
Our aim is to ensure that each and every guest has a memorable stay with us and it is wonderful that we did this for you.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.

We look forward to welcoming you again at our hotel soon.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 16, 2012

We made our choice of hotel based on the reviews we read on Trip Advisor. Yes sure you can nit pick, everyone can find fault if you look hard enough and that applies to this hotel too, but overall our stay was an extremely pleasant one. Excellent amenities, superb buffet selection for both breakfast and dinner. The staff were very friendly and accomodating too. Nothing seemed too much trouble. Would definitely stay here again.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank bloomster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gloria Palace San Agustin Thalasso & Hotel

Property: Gloria Palace San Agustin Thalasso & Hotel
Address: C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in San Agustin
#1 Family Hotel in San Agustin
#1 Green Hotel in San Agustin
#2 Romantic Hotel in San Agustin
#3 Luxury Hotel in San Agustin
#3 On the Beach Hotel in San Agustin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gloria Palace San Agustin Thalasso & Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine. ... more   less 
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Also Known As:
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace Hotel San Agustin
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria

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