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“Great place Gloria Palace”

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Gloria Palace San Agustin Thalasso & Hotel
Ranked #3 of 19 Hotels in San Agustin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed November 28, 2012

My wife and I spent a woderful week at Gloria Palace in Mid November 2012. The staff and service were supurb nothing was too much trouble. There was plenty of entertainment and a good variety of food at every meal.
I don,t know when this resort was built but there are one or two areas that show up as a bit tired and in need of refurbishment, however to complain would be churlish. The hotel well deserves it's 4 * and we would recommend it to anyone.
The one point to watch however is car hire, if you use the service in the hotel (not part of the hotel) make sure what you are getting before you pay up. We finished up with a rather old high milage car with 168000 kmon the clock.

  • Stayed: November 2012, traveled as a couple
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3  Thank Ray P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 20, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,368 - 1,374 of 3,436 reviews

Reviewed November 28, 2012

We have just returned from a week at the Gloria palace all inclusive and it was superb. The food, cleanliness, choice, entertainment and everything about it was beyond our expectations. I used to be a holiday rep years ago and this is one of the best places I have been. We will definitely be booking again next year. Congratulations and keep up the excellent work.

  • Stayed: November 2012
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6  Thank Nursejules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 20, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

Location - Hotel was first stop off the coach and less than 30 mins away.

Hotel - arrival glass of bubbly a lovely idea. Hotel is spotless both bedroom and public areas really couldn't fault. The spa is fantastic and certainly worth a visit for a few hours it cost around 20 euros.

Service - was either fantastic or terrible. I actually timed how long it took to get served one afternoon ...15 mins with only one person in front to be served. We also witnessed one chap shouting later that eve because he was fed up with the service. The salon bar was the worst at 6.30pm service was awful as was the cocktails! The food - all of the veg was luke warm as was pizza as this was just left out on a cold plate no warmer. We tried both sittings to see if that made a difference alas no. We did find lunch to be much better than dinner. The salads were fantastic - smoked salmon went down a treat as did choice of fruit both plentiful. Wine -we tried the white but tasted like fortified wine so stuck to the red or rose (red was the best even when they served it chilled).
The gym - free for one hour at lunch time so we paid to go earlier one day. Gym doesn't open until 10 so you can't go before breakfast and have the whole day then to yourself, there is also no air con or music. Even at 10am in November it was too hot. This should have been free or at least put in air con to justify the charge.

Free wifi was great too.

The hotel should be proud of their cleaning staff but they need to invest in hot plates that keep food warm and review consistency in service levels...as we experienced both ends of the scale.

Room Tip: High floors for a sea view
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  • Stayed: November 2012, traveled as a couple
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6  Thank liz f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 20, 2016

Dear guest,

Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.


It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

We stayed here for one week in November. The weather was hot and sunny nearly every day :)

Our large room on the sixth floor was everything we could have hoped for. Two large beds, a bed-settee, plenty of wardrobe space, a well equipped bathroom and a balcony with sea view over the pool. There were no issues with sound from adjoining rooms or from the stage area below. When sitting on the balcony we could enjoy the music from below, but once the doors were closed all the noise was blocked out. The beds were extremely comfortable and had great nights sleep all week. When we arrived we did ask reception for extra pillows as there were only one on each bed and no spares in the cupboard. After five hours they had not arrived and we had to ask again at 10 and at 11 as we wanted to go to bed! They did eventually arrive along with apologies for the delay. Other than this, service was prompt and efficient all week.

The prices that the hotel charged for stocking the min-bar were extortionate (over 7 euros for a can of coke) but we bought beers and cokes from a shop in the town for a fraction of the cost and stocked the fridge ourselves.

We had half-board and the food was varied and plentiful. The quality was acceptable but not outstanding. On two nights we did pay for dinner in the restaurant on the 9th floor - the quality was so much better and the service was what you would expect from a top restaurant.

Limited entertainment is provided through the day, but we did need a break way from the pool every now and then! The beach at San Agustin was a 10 minute walk away but was perefect for an afternoon stroll. Complimentary buses are provided to take you further afield to Playa Del Ingles or Malpalomas, and taxis to Playa Del Ingles were under 5 euros. We hired a car for the week (prebooked from the airport for under 100 euros) and it gave us a lot more flexibility to get around. The roads are fine and well signposted.

We didn't use the adjoining health/spa facilities, but they appeared to be popular.

We would use the hotel again.

Room Tip: The higher the floor, the better the view. All rooms have balconies and get sun throughout the day.
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  • Stayed: November 2012, traveled as a couple
    • Value
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6  Thank PompeyShoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 20, 2016

Dear guest,

Thank you for such positive feedback after your stay at Gloria Thalasso & Hotels.
Our aim is to ensure that each and every guest has a memorable stay with us and it is wonderful that we did this for you.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.

We look forward to welcoming you again at our hotel soon.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2012

We made our choice of hotel based on the reviews we read on Trip Advisor. Yes sure you can nit pick, everyone can find fault if you look hard enough and that applies to this hotel too, but overall our stay was an extremely pleasant one. Excellent amenities, superb buffet selection for both breakfast and dinner. The staff were very friendly and accomodating too. Nothing seemed too much trouble. Would definitely stay here again.

  • Stayed: November 2012
    • Value
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4  Thank bloomster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 20, 2016

Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

Just returned from Gloria Palace in Gran Canaria. The hotel is lovely, the room was huge (2 bedrooms, with a balcony front & rear). The pools and surrounding areas were kept clean and tidy, and the general standard of cleanliness and maintenance were high. Maid service every day. Staff were friendly and plentiful. We only stayed B&B but the restaurant was spotless and the choice at breakfast time was huge. Good English style bacon & sausages to allow a full-English, as well as almost everything else you may want at breakfast. The rooftop chillout area and restaurant was great and the thalassotherapy pool was fantastic.

There is a large shopping/restaurant centre just down the road, and the beach is just 5 minutes away. The hotel provide free bus services to Playa Del Ingles and Maspalomas, although a taxi is less than 4 euros & 6 euros to those places.

All in all we had a great holiday, helped in part by the brill weather.

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank Phil_Smith_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 20, 2016

Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

Just returned from one weeks holiday , beds was hard so they put us a mattress toper on . did not get much sleep for the last two nights due to a man in a electric scooter moving furniture round , i know this because i went up a floor to get the room number he was coming along the corridor so i did not say anything just put up with it but if i had another week i would have to say something.

Room Tip: higher the better.
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  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank jue87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded October 20, 2016

Dear guest,

Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing Gloria Thalasso & Hotel as your destination in Gran Canaria.

We regret that you have been inconvenienced during your holidays; however, we note that not happen again in the future and invite you to check back often and demonstrate that we strive to make our customers enjoy a wonderful holiday.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gloria Palace San Agustin Thalasso & Hotel

Address: C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Agustin
#1 Spa Hotel in San Agustin
#2 Romantic Hotel in San Agustin
#2 Luxury Hotel in San Agustin
#2 On the Beach Hotel in San Agustin
Price Range: $95 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gloria Palace San Agustin Thalasso & Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine. ... more   less 
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Also Known As:
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace Hotel San Agustin
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria

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