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“Amazing hotel, friendly staff, great food”

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Gloria Palace San Agustin Thalasso & Hotel
Ranked #3 of 19 Hotels in San Agustin
Certificate of Excellence
GreenLeadersPlatinum level
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing hotel, friendly staff, great food”
Reviewed September 30, 2012

Just had 7 days of chilled bliss. This hotel was not out to disappoint only keep us as a customer top priority. Spotlessly clean & well maintained we were very pleased with the facilities and our room was massive, the view from the sixth floor of the sea was breath taking. The food wow so much chose even for me being veggie, they just encourage you to try new tastes with all they offer.
I really should be saying its awful so you don't go, that way we can keep it as a secret place to go.
It is slightly out of town on a hill, but there is free buses daily & taxis or cheap.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rockchic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,954 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (548)
Date | Rating
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  • Danish first
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  • English first
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English first
London
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 25, 2012

We stayed at the gloria palace, amadores, before but it was fully boooked so we dcided to book the one in san agustin instead. It was overall a very good experience. The room was a bit dated - blue walls and old television set - but it was a spacious room with a lovely see view. Be warned that there is only 1 english channel on the TV - sky news. The staff were all excellent and went out of their way to make the stay at the hotel an enjoyable experience. The food was good but could be a bit more varied - mostly pork and fish. There was one evening that was a traditional spanish evening which was excellent! San Agustin itself is a quiet village, which is what we wanted. Playas des ingles is within walking distance, approximately 30 minutes lovely walk along the seafront. The evening entertainment was really good.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Runold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2012

Visted this beautiful hotel for 1 week 15/09/12 after booking last minute having searched for weeks for a good value week away.
The hotel is spotless and decor is nice. Our room was a lot larger than we expected with a sofa and balcony with an amazing sea view. The food was also better than our expectations, so much choice every night including fresh meat fish and salads. The staff were brilliant and always happy to help.
There were always sunbeds available by the pools and there is a lovely terrace with a sea view which catches the sun all day and not too far form the pool bar :) The pools are sea water and again its very clean.
Our favorite part of the hotel was the rooftop terrace, the view is amazing. We are mid twenties so not really into the evening entertainment downstairs so really enjoyed having a drink on the roof. It isn't included in all inclusive but the drinks are at a 50% discount, which is well worth it! (theres a small pool up there with Moroccan style tents will small bed loungers). There is also a a la carte restaurant on the 9th floor, it looks lovely but we were more than happy with the included food.
We walked to Maspalomas along the beach which is a long scenic walk and a lovely place, then a taxi back was only 7 euros or there are buses from the hotel daily.
Overall we had a fantastic time, a lot better than other all inclusive holidays we have been on before and get value. Would recommend to all ages couples and families for a relaxed holiday :)

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Harriet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 22, 2012

I went on holiday with my mother, aunt and sister and we stayed at this hotel for 10 days. The hotel is nice but there is no wow factor here. We stayed in two bedroomed, one bathroom accommodation - this located in the buildings that have the sun beds on their roof. The rooms were nice but again nothing special; the beds are extremely hard, however we asked for and were given toppers for all the beds, these are essential.
All the staff in the hotel were extremely nice and pleasant - the staff are the biggest asset this hotel has, they all appear to be happy in their work and always make time to say hello.
The food selection in the hotel isn't great at all, very basic all inclusive selection, as other people have said you will find something to eat and won't go hunger but I would say I ate the same thing almost every day. I was disappointed that there wasn't any paella, though if you like stir fry you will be delighted.
I thought the All Inclusive wine was very good for AI, so that was a plus. Branded drinks could be bought for half price. A minor problem I would have is that you have to give your room card every time you order a drink, room number and AI band on wrist will not suffice, if the person minding the card wasn't in the immediate vicinity then no drink can be had - this is just a very minor gripe though.
The evening entertainment was very good and all involved worked very hard to keep every one entertained - it wasn't the type of thing I love, but it would appeal to most people and the kids really seemed to enjoy it. The Lionel Richie act was particularly good.
We also paid a trip to the spa about 20 euro each, again it was nice but the sauna, steam rooms etc were extra which is unusual and disappointing - we enjoyed it though.
The biggest problem with this hotel is the pools, myself and my sister really enjoyed them on the days we stayed at the hotel, they were fresh and clean however my mother and aunt don't swim and the pools are too deep for non swimmers. Almost 5 feet is too deep for a lot of people to be comfortable in and several people told us they felt out of their depth and so just sat on the edge of the pool. We ended up going to the beach (which was great) but it was because we didn't really have any other choice.
All in all had a lovely time at this hotel, its nice but nothing more - I wouldn't return here as there are too many other hotels in better locations to visit in Gran Canaria.
If you have booked this hotel you will have a lovely time, you'll enjoy it all the more it you are a tall swimmer :-)

Room Tip: Rooms on higher floors have the best views
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shopping-spraoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.


It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 14, 2012

The hotel was located at a very central spot (close to "Las Burras" beach, which is a very nice beach) and there were several buses available to "Playa del Ingles" and "Faro de Maspalomas".
The hotel facilities were great, the room was big,cosy and clean. The restaurant was very nice too, the esplanade is ideal to drike a cocktail in the evening and don't forget to enjoy the night animation!

The staff was impecable, me and my boyfriend had a wonderfull time at this hotel!

The only negative remark that I can do is about the food: could have more variety and quality (specially at the dinner time).

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Carolina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.

Kind regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle upon tyne
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 14, 2012

Had an absolutely fantastic holiday here. We stayed 2weeks with 3 children aged 13mths, 4&6in a family room which are great as kids have own bedroom. The staff are brilliant, food lovely, good variety, restaurant very clean, waiters attentive, wine/cocktails,beer etc al served properly and all very nice. Animation team great with kids, plenty to do and disco was much fun for them, tho mine chose to swim most of time. Evening entertainment was bit cheesy sometimes but that's what I expect, but nothing was too bad. Nice quiet location, easy access to maspalomas tho with short cheap taxi ride, never used bus. Spa was fantastic, would recommend treatments, however ladies be prepared that their are male therepists, which threw me a little, but have to say massage was best i ever had.Overall a Fab holiday "(and I'm hard to please) so will definately go back sometime.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank boobah12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 13, 2012

Fab holiday can not complain about anything, rooms were modern and cleaned every day, food was fantastic great variety, different entertainment each night,plenty for children to do all day long weather was great,staff were very helpfull at all times Fab holiday

Room Tip: we found the main hotel rooms to be very good
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Harry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace San Agustin Thalasso & Hotel, responded to this review, October 20, 2016
Dear guest,

From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.
If you need anything do not hesitate to contact us.

Sunny regards,

Jorge Montañez
subdirector
Gloria Palace San Agustín Thalasso & Hotel****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gloria Palace San Agustin Thalasso & Hotel

Property: Gloria Palace San Agustin Thalasso & Hotel
Address: C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Agustin
#1 Family Hotel in San Agustin
#1 Spa Hotel in San Agustin
#2 Romantic Hotel in San Agustin
#2 On the Beach Hotel in San Agustin
#3 Luxury Hotel in San Agustin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gloria Palace San Agustin Thalasso & Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine. ... more   less 
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Also Known As:
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace Hotel San Agustin
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria

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