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“BEWARE! Over booking will leave you elsewhere!”
Review of Dunas Don Gregory

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Dunas Don Gregory
Ranked #4 of 19 Hotels in San Agustin
Certificate of Excellence
Reviewed November 5, 2013

BEWARE! This hotel seems to have an overbooking policy. One day before you will be contacted and told you have to be moved to another hotel. This happened to us, plus several other people on the same day. Reading these reviews carefully, you'll see it's happened to others too. The Gregory hotel seems to be the trap, and then they bump you off to a much bigger and considerably worse hotel - whilst promising an upgrade of room and service.

As you can tell by other reviews on this hotel, it's a nice one - but the one we were moved to was not. We were given complementary 'all inclusive' and moved to Dunas Suites and Villas. For a couple, it's a hell hole - packed with kids, incredibly noisy restaurant, noisy room. We immediately complained, and had to wait 90 minutes to even speak to the manager because she was too busy. Eventually, tired, upset, hot, thirsty, and a whole day of holiday lost - we got our refund and we then moved to a different hotel. TERRIBLE customer service, and terrible attitude. AVOID ALL DUNAS HOTELS!

Room Tip: Avoid the hotel!
  • Stayed: November 2013, traveled as a couple
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6  Thank Carl_From_Brighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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195 - 201 of 951 reviews

Reviewed October 20, 2013

This is the first year we've stayed at Don Gregory. This hotel is so relaxing, next to the beach and so different from the large impersonal hotels. We loved the quiet location away from the town, on the beach front. The staff is so friendly, warm and helpful and made our stay extra special. We got he room on 5 floor. Our room was clean and it had pretty much everything we needed. The see view was so amazing. The terrace and pool area are beautifully appointed and provide a nice way. Just sunbeds are to close together and maybe there should be non smoking area. The breakfast is quite good. Every dinner was different buffet. Our favourite was Canarian. That give us oportunity to try local specials. In front of the hotel are shopping center so you can buy eveything you need.
We loved every minute of our stay and looking forward to returning next year. Overall fantastic holiday highly recommended!

  • Stayed: September 2013, traveled with family
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5  Thank Monika O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones Públicas at Dunas Don Gregory, responded to this reviewResponded October 26, 2013

Dear guest,

Thank you very much for choosing our Hotel Dunas Don Gregory for your recent stay here on the sunny island of Gran Canaria.
Much to our pleasure we acknowledge from your comment that you spent a wonderful time here with us, and that you were fully satisfied with the facilities and services provided by the hotel team.
Once again we want to thank you for staying with us and are looking forward to welcome you back to the Hotel Dunas Don Gregory.

Yours faithfully,

Aleksandra Mikula
Customer Care Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

My wife & I stayed at this Hotel between 21stSept & 5th Oct.We liked the location and its access to the beach and to the level promanade enabling one to take a steady stroll to Playa de Ingles.
The rooms are of a very good standard and are cleaned every day. The food is of a high standard but a little repetitive at meal times the restuarant can become a little chaotic.
The pool side area & bar area are a bit on the small side and is dominated by the "towel Spreaders".
Most importantly the Staff are very friendly and helpful.
Small shoping area close to hand and a very good bus service to take you to other nearby resorts
I would suggest a room on the on the 5th floor or above to give better views.
We are definitely returning to this Hotel next year.

  • Stayed: September 2013, traveled as a couple
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4  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones Públicas at Dunas Don Gregory, responded to this reviewResponded October 14, 2013

Dear guest,

Referring to your comment about our hotel Dunas Don Gregory, first we would like to thank you for choosing our hotel for your latest stay.

We are really happy to read that you have been impressed by the location and level of service provided by our team. We will pass on your comment to our staff, because good feedback is the best motivation for us.

Hope to have you soon staying with us again in Dunas Don Gregory.

Kind regards,
Aleksandra Mikula

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Reviewed October 8, 2013

The hotel sits right on the beach that is its best feature. Its a good 20 min walk to Playa d'Inglis. The rooms are a good standard and cleaned every day. If possible get one on the 4th floor or above for a good sea view above the noise. The communal areas were not large enough for the number of people there and to eat in the restaurant was like going back to the clamour of school meals. The food was ok as long as you like salad with everything. The beer was great but the house wine was abysmal. All said we had a good holiday even though the hotel was not as high a standard as the brochure would have you believe. I would rate it as 3 star not 4. If you are after a beach holiday that is safe for children you'd have a job to beat the gentle sloping sandy beach.

Room Tip: All rooms have a sea view but you need to be on level 4 or above to be away from the noise of the po...
  • Stayed: September 2013, traveled as a couple
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3  Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones con Clientes at Dunas Don Gregory, responded to this reviewResponded October 10, 2013

Dear Don Gregory Guest,

With reference to your comments about our hotel Dunas Don Gregory first we would like to thank you for choosing our hotel for your stay. We appreciate your comments with its clarity and objectivity, which help us in the process of continuous improvement of our service.

We hope that in spite of your comments, we can welcome you at Don Gregory again.

Kind Regards
Aleksandra Mikula
Customer Care Service
Hotel Dunas Don Gregory****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

My wife and I enjoyed 11 days at this great hotel. Perfect location; superb rooms with wonderful views; good quality food with a huge choice; great staff and lots to do in the area, especially using the good local buses.

Room Tip: All rooms have sea view
  • Stayed: September 2013, traveled as a couple
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4  Thank stewart h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones Públicas at Dunas Don Gregory, responded to this reviewResponded October 6, 2013

Dear Guest,

Thank you so much for taking the time to write a review about your stay in Dunas Don Gregory.

I am so glad you liked so many aspects of your stay and the hotel.

We hope that we will have the opportunity to host you again on a future visit.

Kind regards,
Aleksandra Mikula

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013

This hotel is great! I came by ITAKA and I was really positively suprised, because this hotel has really great location - just by the ocean. I was also enjoyed with meals - I had an option with buffet breakfasts, and it was tasty and variety. I liked animations as well, but maybe those during the night could change more often. Staff was nice and rooms were clean.
I can honestly recommend!

  • Stayed: September 2013, traveled as a couple
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3  Thank Emilia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones Públicas at Dunas Don Gregory, responded to this reviewResponded October 6, 2013

Dear guest,

Thank you very much for taking the time to review your stay with us and your comment on Tripadvisor.

Much to our pleasure we acknowledge from your comment that you spent a wonderful time here with us, and that you were fully satisfied with the facilities and services provided by the hotel team.

We would be delighted to welcome you again as our guest at the Don Gregory.

Kind regards,
Aleksandra Mikula

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

I picked the hotel to be close to a friend who is in the area. It was the location which sold the hotel to me. The hotel is right on the beach set up above the beach area by some steps and a walkway.

The pool area is where it all happens, with a pool bar serving drinks, coffee, snacks and light meals overlooking the beach itself and a decent sized pool, all spotlessly clean with the staff doing a full makeover every morning. The sun beds are packed in a little, but all of excellent quality, plenty of them and umbrellas as well. The is also a small separate area for sunbathing above the restaurant with sea views or you can go down to the gardens at the front and snooze under the palms.

Food is decent. Buffet style with plenty of choice and hard working staff who look after you and always say hello to you both at the tables and when you arrive and leave the restaurant. I stayed on half board and loved the breakfasts.

Rooms are spacious, again spotless and mine on the 6th floor had a balcony with two chairs and table and fantastic views across to Playa del Ingles.

There is a range of activities throughout the day. All run by a young Spanish guy called Alex who gets people involved and is full of enthusiasm. Guests all seem to love him and he is a real asset. However I believe he is leaving in the middle of September and this will be a great loss to the hotel. A lovely guy and great at his job. His aqua aerobics is something to be seen!

Downsides were the extortionate cost of wifi. Come on Dunas, in many hotels it is free these days! Some of the evening entertainment which is dull and boring such as some of the singers. The hotel
would benefit from a makeover such as the indoor bar area, it looks a bit dated, but all in excellent condition, just not inspiring.

Overall, fab location, loved being able to hear the sea at night from my bed great service throughout.

Room Tip: Go for a high floor for excellent views of the beach and coastline.
  • Stayed: August 2013, traveled solo
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7  Thank Bob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunashotels, Director de Relaciones Públicas at Dunas Don Gregory, responded to this reviewResponded September 6, 2013

Dear guest,

I would like to thank you for evaluating our hotel on tripadvisor.
It is a pleasure to hear that you enjoyed your stay. Thank you for your nice comments. We are very pleased if our customers are satisfied.
Therefore it is always a pleasure to receive such a nice feedback and to share your kind words with our team.

We would like to thank you once again for sharing your experience and we are looking forward to welcoming you back in the near future.
Kind regards,

Aleksandra Mikula
Departamento de Atención al Cliente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dunas Don Gregory

Address: Calle Las Dalias 11, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in San Agustin
#3 On the Beach Hotel in San Agustin
#3 Luxury Hotel in San Agustin
#5 Romantic Hotel in San Agustin
Price Range: $185 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dunas Don Gregory 4*
Number of rooms: 244
Official Description (provided by the hotel):
FULLY AND RECENTLY RENOVATED! ADULTS ONLY HOTEL. This hotel, with its privileged location, is the closest establishment to a beach on Gran Canaria. It is located on the first line of the Las Burras and San Agustin beaches, with direct access to the beach from the hotel. All double rooms and suites have stunning views over the Atlantic Ocean. With unbeatable views and exquisite surroundings, this hotel is ideal for couples wishing to enjoy the sun and the breeze. Wifi free. ... more   less 
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Also Known As:
Dunas Don Gregory Hotel San Agustin
Dunas Don Gregory Maspalomas
Dunas Don Gregory San Agustin, Gran Canaria

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