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“Very good after a bad first impression”

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Hotel Riu Palace Jandia
Ranked #2 of 16 Hotels in Morro del Jable
Certificate of Excellence
Hertfordshire
Level 4 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Very good after a bad first impression”
Reviewed November 11, 2013

We arrived at this hotel very late at night and woke the following morning to find it was raining and we were overlooking a dual carriageway! If you are travelling with Travel Republic, do NOT use the shuttle transfer. We landed at 8.40pm and eventually arrived at the hotel at 12.15am. We called at so many hotels I lost count. Not a great way to start our holiday. Our room was in Block B. I did write an email to the hotel a month before our holiday to inform them we were on holiday to celebrate my 50th birthday and our silver wedding anniversary and they emailed back to say that they had taken note but nothing could be guaranteed. Nothing was forthcoming which was a little disappointing. However, I can recommend this hotel very highly. Although it looks a little tired in places, our room was large and very comfortable. The food in the buffet restaurant was really excellent. The pool area is very pleasant and there are always plenty of sunbeds (beach towels are provided) and the beach is fabulous. 12 Euros will buy you two sunbeds and an umbrella for the day on the beach and there is a reasonable beach bar for lunch. The salad buffet for lunch at the hotel is very good. Jandia itself is an ugly resort but the walk into Morro del Jable is really pleasant in the evening and it is possible to enjoy a drink overlooking the sea, whilst avoiding the awful entertainment! The very best thing about this hotel was the staff; they were absolutely wonderful - always full of smiles and so welcoming. We had a lovely relaxing holiday with (after the first morning of rain) fantastic weather.

Room Tip: We were in block B and this overlooked a dual carriageway and the beach in the distance. I believe...
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  • Stayed November 2013, traveled as a couple
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Helpful?
2 Thank HertfordshireHels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (110)
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wales
Level 4 Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 12, 2013 via mobile

We were originally allocated a room in B block as we had not paid for full sea view an extra 300 pound for 2 weeks....this was quite good but overlooked the road but did have a view of the beach and the sea to the right in the distance. I found it a bit noisy the first night and asked reception if we could have an alternative they offered us one even closer to the road! We decided to stay where we were.However 2 days later reception rang and we were given a room in block ,A overlooking the pool with a sea view as a complimentary upgrade...so it's worth asking if you're not happening with your allocation on check in.

As everyone says there are steps steps and more steps to get to the beach definitely not for the less mobile or elder generation who have walking problems The rooms are spacious clean and quite comfortable although an extraction fan in the bathroom would be good..it gets very hot in there.the beds,are enormous allbeit a little firm but you get used to it.

The meals are good in the restaurant buffet style waiter on request the menu is varied but there are generally pasta fish meat salad dishes also soups and various deserts..Breakfast is the same everyday and could be hotter Service is excellent and efficient you are allocated your table for the whole of your stay dinner is two sittings 6 and 8 pm

Entertainment is not wonderful a duo singing the same songs every night and one or two professional acts .there is dancing on the terrace ...the Germans love to dance. We preferred to walk into morro jable and have a drink overlooking the sea

The beach in front of the hotel in wonderful 12 Euro for 2 beds and a brolly but you can get a deal by buying a week ticket and you only pay for 6 days ask the bed man!the beach bar has great pizzas for lunch but avoid the public toilet it's too smelly ugh!

Wi fi free in reception area beach towels changed on request..

Safe on room costs 30 Euro for 2 weeks! A bit expensive I thought!

All in all a good hotel if you are mobile enough for the many steps and are looking for a quiet holiday near to a lovely beach with good weather

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank margwalesWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leiden
Level 4 Contributor
25 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 19, 2013 via mobile

We have been in this hotel a few years ago and we are backin this wonderful place. The location is simply perfect just in front of a wonderful beach and near to a nice village filled with restaurants and shops. A bit touristic but this is what we are here for, isn't it? The food in the hotel is good if there is a problem is that we eat too much. The room is huge and with a nice view on the beach. What can we ask more? We just thank the hotel an the people working here for another perfect vacation.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Albertus68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 23, 2013

we have just had a wonderful 2 week holiday at this hotel, the room was a delight, it was a pleasure to return to after a hard day in the sun, spotless, comfy beds, plenty of wardrobe space.
Then there was the food, breakfast was great, all tastes catered for and more. The evening meal
was brilliant, so much choice.
The reception staff were polite and helpful.
the beach is wonderful, if you do not like a busy beach just walk for 20 mins and you will find that it is much more peaceful.
The resort is a little tired. it could do with a bit of a tidy up.
There are a lot of shops, but little else.
Back to the hotel, there are a lot of steps,which can some times be a bit tiresome, if you are a bit
hot and sweaty. just look out for the lifts.
We will return to this hotel.

Room Tip: top floor A block no noise just the sea
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  • Stayed July 2013, traveled as a couple
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Helpful?
5 Thank happy664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 22, 2013

Really attentive staff,who could not have been more helpful.a little tired around the edges but super location no need for any extras. Took our own coffee making kettle...but everything changed daily and clean beach towels also daily.we would certainly return.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Junelovesfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Yorkshire
Level 4 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 19, 2013

This hotel is NOT suitable if you have problems with mobility. It is nothing but a maze of corridors and stairs. It was the worst Riu Palace I have ever visited, if you are wheelchair bound then it would be impossible to get out of the reception area. The rooms are tired and in need of refurbishment, however, the staff are all friendly and alway greet you with a smile. The food wasn't all that good, they even charge for a glass of water with your evening meal, 1.95 euros which I think was disgusting, they also charge 15 euros a week for use of the safe. I would never visit this hotel again, as it is so disabled unfriendly. I feel I wasted £2,400.00 on this holiday as neither Thompsons or Riu warn of the amount of stairs and steps you have to negotiate.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank sunbeamEastYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 10, 2013

We have stayed here before and the service is still excellent and they are striving to maintain this very high standard throughout all areas. The rooms are large with separate seating area and balcony, plus a sea view and the hotel is adjacent to the beach with no roads to cross. Our planned arrival was at 10.30pm and there was a substantial plated meal left for us in the restaurant. Our check out was in the evening and a late check out room was provided so we had the whole day at the end of the holiday. The hotel is built on and into the cliff with corridors with pleasant cool fresh air. There are two lifts that provide access but also internal steps on corridors that may be a concern to less mobile people - ask for an easy access room when booking if you need one. The location suited us being at the end of the shopping parade and closest to Morro Jable, the older part of town. We could not fault the welcoming nature and friendliness of all the staff, cleanliness, food quality or daily variety. Super views day and night over wonderful golden sand beach that stretches for miles plus cycle / walking / running track alongside the protected salt marsh. Direct access from here to the remote Punta de Jandia and Cofete by jeep or 4 wheel drive.

Room Tip: All rooms are good but ask for level access if you have mobility problems
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  • Stayed June 2013, traveled as a couple
    • Value
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    • Service
Helpful?
6 Thank mf_warrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Jandia

Property: Hotel Riu Palace Jandia
Address: Playa de Jandia | Jandia- Fuerteventura, 35625 Morro del Jable, Pajara, Fuerteventura, Spain
Phone Number:
Location: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Morro del Jable
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Morro del Jable
#2 On the Beach Hotel in Morro del Jable
#2 Luxury Hotel in Morro del Jable
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Jandia 4*
Number of rooms: 201
Official Description (provided by the hotel):
Located near Morro Jable. 3-Storey building. Situated on Jandia beach (several steps lead to the beach). 600 M from Morro Jable. 400 M from various shops. 90 Km from the airport. 200 M from a bus stop. Credit cards accepted: MasterCard, Visa, Diners ... more   less 
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Also Known As:
Riu Palace Jandia Hotel Morro Del Jable
Riu Palace Jandia Peninsula
Hotel Riu Palace Jandia Fuerteventura/Morro Del Jable

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