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“grumpy staff”

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TUI MAGIC LIFE Fuerteventura
Ranked #1 of 16 Hotels in Morro del Jable
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 10, 2011

This property is owned by TUI who also own Thompson who we booked with for some winter sun.
The first room we were directed to was dark and smelly with a view of a bush and a banking, we asked for a replacement and a better room, though not 5* was supplied.
If you have been to Club Magic Life in Kemer Turkey you will be very disappointed with this one. The property, food and service in Turkey were far superior both in variety and quality. That said most of the food was Ok if you caught it freshly cooked, but I would never rate this hotel as 5* its looking rather tired. A lot of other little things let this hotel down badly, like on a few mornings there was no butter just margarine, some days breakfast sausages were obviously reheated from the day before, no fresh orange juice, salads very unimaginative, chilled water pitchers on the tables were soda water out of the coke/fanta dispenser, if you wanted “no gas please” a waiter would bring you some lukewarm back, with no ice, if you held out your plate for two griddled eggs you also received a scowl as he slapped the second one on your plate. The large service area also seemed a bit disorganised with say freshly griddled fish at one end and vegetables at the far other end with everything else in between, by the time you queued for both items some of your food was cold. As I said previously some of the food was good with freshly carved roasts, duck, paella, lovely blue cheese, fruits and fresh fish, especially the griddled Hake.
The one main thing that stood out with this hotel was the attitude of the serving staff; I have never come across such a miserable bunch. The only time any one of them cracked a smile was if they were flirting behind the bar with each other this is prevalent both in the bars and restaurants. On one occasion I queued to request two gin and tonics from the main bar after dinner, they were both flat.. I returned them to the bar and informed the barman (no reply) who replaced them with another two flat ones, returned them and was given a demonstration that the coke from the same dispenser was fizzy, I said I wasn’t drinking coke and that the tonic was flat, replied with a shrug “is kaput” turned his back and walked away. This sums up the attitude of the majority of the service staff.
I would add that we had no problems with the pools, sun beds, the grounds, wine, beer, beach etc. and your experience could be far better than ours, we all have different tastes and expectations from 5* ratings and looking at previous reviews obviously others have, On checking out we were not even asked if we had enjoyed our stay, we didn’t

  • Stayed: January 2011, traveled as a couple
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3  Thank buggerthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,213 - 2,219 of 3,702 reviews

Reviewed February 3, 2011

This is a lovely hotel, well looked after and clean. The food is very varied and tasty. Could do with updating as it is 9 years old and is showing it's age a bit. Large room. There is a wide variety of entertainment and activities for everyone.

The only thing we didn't like about the holiday were the nudists on the beach enough to make you sick and it stopped us walking on the beach which was a shame because it was a lovely beach. I'm surprised that they allow it, these sad people should be kept to a particular part of the island and then they won't offend people. ,

  • Stayed: January 2011, traveled as a couple
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9  Thank trustedview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2011

We have just spent 14 days at this wonderful hotel. We have been there 5 years ago when it was called Occidental Grand but I must say it had approved to the better. Everything was good, food , staff and all the nice young people who make sure that everybody had a good time even in the evening in the bar. The only thing that we are not satificed with is the extra pounds on our bodyes - we all put on weight - the food was so good. We had our friends with us and they liked it so much. We will all be back.

  • Stayed: January 2011, traveled with friends
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3  Thank conjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2011

We arrived and thought wow - cocktail in hand within seconds. Our room ok, pull down bed for kids. (kept walkinking into frame) but ok. Room nice, balcony faced building site but unlike our friends who had good view we had a afternoon sun on our balcony. That was fab.
Yes lots of naked people! But after you have seen a few you kind of just accept it. The kids (5 + 7) thought quite funny.
Pools all good, though water very cold. Beach fab, but steep dangerous steps to get down or on other side of hotel bigger steps. Once there all fine. We went in October and water was great. Spent days just floating in the sea.
Evening entertainment bit crazy as in German but not fussed as kids not interested.
Food - stunning words could not discribe my pleasure in the variety of food on offer. My kids happy as had a little bit of everything.
Pool bar had snaks during day also so once you get back from beach was nice to have hot dog or chips or toasted sarni before tea.
My only one quibble was the staff wizzed around on golf carts and went at such a speed I felt on look out for the kids constantly. Especially around the pool with little ones in.

Oh and only go to spa pool if you want to go naked - no signs up but you will be kicked out if you dont strip. (we were)

All in all fab holiday we had a happy holiday !

Stayed: October 2010, traveled with family
6  Thank Tracyyounggunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2011

We have stayed at several all inclusive hotels and i can honestly say that this is one of the best, there was nothing that we could find fault with , the room were spotless, the food was fantastic we did not try any of the themed resturants as there was so much choice in the main resturant.
Night time was a bit low key we watched the shows in an evening and on the whole they were okay
It is mainly a german hotel but this did not bother us and all the germans that we met were friendly
It is true that there is very little to see outside of the hotel but that did not bother us , if you are looking for a relaxing holiday with good food this definatley fits the bill

  • Stayed: December 2010, traveled with family
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3  Thank gemmapowell_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2011

Positives:
Great quality all inclusive food and drinks!
Very well maintained grounds and facilities
Lots of fun activities on the resort
Nice beach
Very good service and nice activity guides (for sports etc)
Great playground/day-care centre for kids

Negatives:
Fairly uncomfortable beds
Absolutly nothing to do outside of the hotel
Transfer 70 mins
Fairly steep walk down tricky stairs to the beach

  • Stayed: January 2011, traveled with family
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4  Thank Fredrik_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2011

Magic Life have put the quality back into this hotel. We had stayed many times when it was the Occidental and initially enjoyed it but started going to another hotel nearby when the standards slipped.
Last year we paid a visit to see one afternoon to see what had changed and decided that we should try Club Magic Life so we book again.
The management have got this place running at the highest level. The selection and quality of the food is exceptional I challenge anyone to complain. There is abundance of drink options and plenty of bottles of water to take to your rooms etc.
The programme is full everyday so you can do as much or as little as you want. The gym and classes are good, the shows are a better quality than we had experienced before and the whole entertainment team work with warmth and smiles. Although we do not have children it is evident that they are very well catered for in different age groups.
The rooms are as they were when it was the Occidental - large comfortable with balconies and good sized bathrooms, not luxurious but kept spotless by the housekeeping staff.
All inclusive means it we only bought a paper every day but of course there are other things to buy if you want to.

  • Stayed: January 2011, traveled as a couple
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2  Thank LuLuCotswoldsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TUI MAGIC LIFE Fuerteventura

Address: Avda. de los Pueblos, n. 1 | Urbanizacion Esquinzo Butihondo, 35626 Morro del Jable, Pajara, Fuerteventura, Spain (Formerly Club Magic Life)
Location: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Morro del Jable
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Morro del Jable
#1 On the Beach Hotel in Morro del Jable
#2 Green Hotel in Morro del Jable
Price Range: $147 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TUI MAGIC LIFE Fuerteventura 4*
Number of rooms: 693
Official Description (provided by the hotel):
Our HOTEL TUI MAGIC LIFE Fuerteventura All Inclusive extends over an area of 98,000 m2 and is located on the immense natural sandy beach of Esquinzo with stunning sea views. Enjoy the vacation of your dreams! You will be amazed at the different possibilities offered by our Club, a wide range of sports, fitness and a wellness program. Always with the advice of our personal trainers. Nordic walking, indoor cycling and guided tours on mountain bikes. If you bring your own bike, you can storage it in our Bike center. Enjoy our 7 pools, our main restaurant and 3 specialty restaurants, as well as our 3 bars (one open 24/7). You can also relax in a unique and exclusive zone: our Private Lodge, located right next to the hotel. The resort offers a total of 693 rooms, equipped with air conditioning (depending on the season and outside temperature) and ceiling fan, telephone, satellite TV, refrigerator, safe, bath and hairdryer. PRIVATE LODGE AREA: It includes 59 ROOMS (elegant Junior Suites, Superior Junior Suites and Double rooms). All rooms equipped with air conditioning and ceiling fan, telephone, satellite TV, mini-bar, safe, welcome pack, bathrobe, whirpool bath tub and hairdryer. The Private Lodge Area is only for guests over 16 years old. ... more   less 
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Also Known As:
Club Magic Life Hotel Morro Del Jable
TUI MAGIC LIFE Fuerteventura Morro Del Jable

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