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All reviews rooftop bar promo room pool area entertainment guy lovely hotel bars and restaurants housekeeping staff an amazing beach plenty of sunbeds red wine plenty of choice per day communal areas clean hotel lunch and dinner bar staff gran canaria
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Reviewed February 18, 2020

We stayed here for the second time at the beginning of February as we enjoyed our last stay so much.
The hotel is fairly small and is in a great location close to the beach, bars and restaurants.
We stayed on an all inclusive basis and the food was very good on the whole. Sometimes it's a bit repetitive but that's to be expected. Only real complaint is that the dishes on the salad bar are recycled on a regular basis. That said, we had some lovely meals during our stay.
It was good to see signs asking guests not to fill water bottles from the machines but disappointing this is not enforced. We only saw people being stopped on two occasions during our stay. Same goes for the no smoking area near the swimming pool. There is a sign displayed which was ignored by quite a few people.
There was sometimes a long queue at the bar near the restaurant but this was due to only one person serving. It also took us about 15 minutes to check out, again there was only one person on reception.
Apart from those small issues, this is a great place to stay. The staff are very friendly. Special mention for Marcos who served us on the pool and rooftop bars. Always smiling and happy to have a little chat. Also Karen in the Restaurant. Her happy personality added that bit extra and she is so hard working. Not forgetting Martine who worked very hard from morning to night to keep everyone entertained without forcing you to get involved. They made our holiday that extra bit special..
We met some lovely people during our stay and would recommend this hotel to anyone. We will definitely stay there again.

Room tip: Forward facing rooms have the best views.
Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Anne K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
publicrelationsc2017, RECEPTION at LEMON & SOUL Cactus Garden, responded to this reviewResponded February 19, 2020

Dear Anne,

thank you very much for your time in assessing our hotel so positively.
We will take note of your suggestions, to offer you an even better service in your next stay, since your happiness and enjoyment in our hotel is our goal.

Many greetings until we meet again

Lemon & Soul Cactus Garden Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2020 via mobile

Stayed here for a week staff very nice had to change room for outside balcony instead of one in a corridor was a bit strange that was the only problem with it food fine nice big room lovley shower would not stay here again to far from airport prefer correleco much flatter as can't do hills wonderful for hikers Mrs m

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Eve M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
publicrelationsc2017, RECEPTION at LEMON & SOUL Cactus Garden, responded to this reviewResponded January 24, 2020

Dear Eve,

We thank you for taking the time to tell us how pleasant your stay with us was and how much you appreciated the attention of our staff.

Sunny greetings from the entire team at Lemon & Soul Cactus Garden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

This is a lovely hotel. If you want wall to wall luxury, then off you go and pay the price. However, for a reasonably priced winter sunshine break, this hotel would be hard to beat. We had the lowest priced ‘promo’ room, which has no balcony but which is a great size and has a nice view over the pool to the sea. There’s no kettle in these rooms, so bring your own. There is a fridge though. The bathroom is smart, with a great shower. It can be a little noisy at night but things are generally quiet after 11.00 pm.

The staff are outstanding, always pleasant and cheerful, whether it’s the housekeeping staff, the bar staff or the dining room staff.

I honestly don’t know what food some people expect in a mid priced hotel, but we found the food excellent. There’s an enormous choice, with a lovely salad bar, fresh fish dishes every day and local dishes. In addition, there is freshly cooked pizza and someone frying something delicious on a griddle. For dessert, there’s fruit or a selection of puddings, including ice cream, cakes, crème caramel etc. Breakfast has the usual selection of cereals, cold cheese and meat and rolls and pastries, as well as cooked items- bacon, eggs, hash browns, beans, tomatoes, pancakes and, occasionally, churros and omelettes. There’s also fresh fruit and fruit juice, as well as a coffee machine that also does hot chocolate.

The pool is on the small side and quite chilly in January, but that didn’t stop us from having a swim every day! There’s a great roof terrace on the 9th floor and another on the 6th, as well as sun beds around the pool. The beach is five minutes walk away and there’s a lovely walk into Morro Jable along the sea front, or the other way, towards the lighthouse.

There are lots of shops around the hotel, with the usual seaside clothes and shoes, as well as designer shops and perfume boutiques. There’s a little supermarket 5 minutes walk away for fresh milk etc.

The hotel is quite a long way from the airport. For four of us, a hire car speeded up the transfer and barely cost more than 4 transfers. It also meant we could get out and about during the day if we wanted. There’s free parking round the hotel.

I must agree with some other reviewers that this hotel is on the quiet side and probably not best suited to families and young couples who want a lively night life. Certainly, in January, the clientele were mostly retired couples. Also, Jandía is popular with Germans, so there are not many British pubs and restaurants, if that’s what you want on holiday.

We loved it here and had a very relaxing two weeks of lovely sun, lovely food and lovely service...and a few drinks!

Room tip: ‘Promo’ rooms are lovely, but have no balcony. Some rooms have internal balconies.
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
2  Thank Ferryphile
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
publicrelationsc2017, Guest Relations Manager at LEMON & SOUL Cactus Garden, responded to this reviewResponded January 24, 2020

Dear Ferryphile,

thank you very much for your great review! We are very very happy to read that you had such a wonderful holiday in our hotel! We sent your lovely comments about the food to our kitchen department. They were very happy!
Also a very big thank you for your nice comments about our staff! We are working very hard every day that our clients have a nice holiday in our hotel and comments like yours are motivating us to continue just as well.

We would be very pleased to welcome you again in Fuerteventura and send you in the meantime

sunny regards
Lemon & Soul Cactus Garden Team

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Reviewed January 18, 2020

This hotel is in a great location a short walk to shops, bars and restaurants. The pool area and rooftop sun terrace/bar are lovely. The hotel is very clean throughout. The rooms are spacious with very comfortable beds. The food however is a different matter. You couldn't fault the breakfast but lunch and dinner choices were poor. We were all inclusive and appreciate this can get repetitive but the choices were poor,luke warm with dishes running out and taking some time to be replenished. As other reviewers have said glasses and cutlery were regularly not immediately available although the restaurant staff did work very hard. We booked a standard room with TUI. It does not state in their description that these rooms have an internal balcony and no natural daylight. To have an outside balcony you need to book a deluxe room. We did change ours which I know other people did too. If they can sort the restaurant out this would be a great hotel as opposed to OK.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank ChrissyO242
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
publicrelationsc2017, Guest Relations Manager at LEMON & SOUL Cactus Garden, responded to this reviewResponded January 25, 2020

Dear ChrissyO242
thank you very much for your 3 points. We are very happy that you like the location of the hotel, the rooms and the sunterrace and you had a relaxing holiday in our hotel. All the comments from our clients are very important for us, so we can improve our services. We send your comments about the food and services in the restaurant to the responsable departments.
We would be pleased to welcome you again in our hotel and send you in the meantime
sunny regards
Lemon & Soul Cactus Garden Team

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Reviewed November 18, 2019 via mobile

We had a great holiday here earlier in the year and have just got home after a return visit with our family.
Although we still had a lovely holiday, some changes have called for a second review .
All the staff at this hotel are really good and friendly, the room and public areas are very clean and the location is ideal.
On our first visit tea and coffee were provided in the room however this time we only had a kettle- not even any cups!
The room safe had to be paid for(€2.50 per day I think ) and this was free on our first visit.
I don’t have a problem with the food as I will eat anything but there were some strange combinations in the restaurant.
As others have mentioned the restaurant often ran out of cups and glasses and several times I had to pick several plates before I found a clean one.
Food wise my main concern was being served under cooked chicken on more than one occasion.
Entertainment was poor on this visit apart from one young lady who sang and played an electric violin- she was excellent.
My only complaint on the first visit was not being able to find somewhere to sit away from people smoking in the entertainment area and this was still an issue this time.
If the weather is not good seating inside is quite limited.
We would certainly use this hotel again as the good points definitely outweigh the bad but felt I needed to point out the changes we noted in just a short period of time.

Date of stay: November 2019
Trip type: Traveled with family
2  Thank weekend-explorers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
publicrelationsc2017, RECEPTION at LEMON & SOUL Cactus Garden, responded to this reviewResponded November 21, 2019

Dear Weekend-explorers,

we thank you for your opinion and we will take note of your suggestions, it helps us to improve ourselves and to offer you a better service that makes you feel at home on your next visit. During the stay of our clients, we ask them if they need anything to make their time with us more enjoyable.

Sunny greetings

Lemon & Soul Cactus Garden

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