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“Good family hotel ,Loved it !”

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Plazamar Serenity Resort
Ranked #18 of 36 Hotels in Santa Ponsa
HIGH PEAK
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good family hotel ,Loved it !”
Reviewed November 3, 2013

Just got back from a week here, And thought it was very good.We did self catering and managed to eat very well around the area. Yes the rooms could be a bit more modern,but then again what do you want for a three star hotel.The rooms were very clean and any problems the staff fixed straight away,Everyone was so friendly,And my kids loved Mary the kids entertainer.The pool area was very clean and my kids loved it , We will be going back next summer for sure !

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
Thank lozHighPeak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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818 reviews from our community

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Traveler tips help you choose the right room.   Room tips (174)
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English first
Rotherham, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 3, 2013

I went with my son age 6, niece aged 16 and mum, we really enjoyed it and would definitely go back, the rooms are really nice spacious and clean, the cleaners come regularly. We went all inclusive and the food was great, plenty of choice everyday you get something different. Fantastic deserts, fresh fruit. Basically anything you wish for. For the price we paid we couldn't ask for anything better, already looking at dates to go back. The pool is really nice, pretty big, and you get to use the hotel cross road Jutlandia but we never went as we thought plazamar was a lot better. The staff are really lovely and the entertainer Mary was brilliant, never met anyone as fun as her!!! My little boy loved her, all kids did.. There's a disco for kids every night and entertainment for adults and kids could join too, if you're looking to go away as a family Plazamar is the right place:-)

Went 27th OCt while 1st Nov 2013.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laila T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 3, 2013

Got back today after a five day break, all inclusive. First time abroad for our children, 12 & 10. Couldn't have chosen a better place to stay! The staff are so friendly and helpful, they work hard and go the extra mile to make you feel at home. Always had time to chat about their lives on the island, and share their stories. We'd be sitting by the pool and they'd bring drinks over at regular intervals. They even remembered what we were drinking! Nothing was too much trouble.
The rooms are large and clean. We were on the first floor overlooking the swimming pool. 2 single beds and a sofa/bed with a pull out bed underneath. They weren't that comfortable, but ok for the short time we were there. Towels changed and room cleaned every other day. Use of the safe is chargeable, €18 per week plus €10 returnable deposit; TV remote €25 returnable deposit; WiFi €6 per day (cheaper for the week, but we only wanted 24 hours).
The hotel Jutlandia across the road is a sister hotel. We had use of the facilities there too. It's a larger complex but guests have to eat at the Plazamar.
Food was always fresh and lots of choice, although could get repetitive if you're there for a long stay. Lots of salad, rice, meat & fish dishes. Plenty of desserts. Drinks in abundance, alcohol & soft.
All in all we're very happy with the choice we made for our first holiday abroad. Thank you Plazamar!


PS There is no fitness centre, hence the 1 star rating.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leek, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 2, 2013

We stopped for just five days but had a great time. The food was some of the better we have experienced, I cant understand any poor reviews, there was carving joints on most days, and who serves steaks at all inclusive prices? They did. Its only a small hotel but you can serve yourself beer/wine as well as the bar staff all night, not just for meals and they have pint glasses, not the normal plastic pots, and you can take it to your room, They have no problem with you continuing all inclusive after you check out for the rest of your day.

The ammount of steps may put some persons off, but I saw weel chair users get about, so there must be other routes around which would have helped me with my push chair should I have looked for them. Doh.

Its very close to a great beach, and town (same place).

Why not five stars? We got flooded out one day, through no fault of the hotel, but when we called for a mop! I had managed to de-flood the appt with towwls before they turned up half hour later and just threw a blanket on the floor! Not great. And a couple other niglly little things which arn't worth mentioning, because they wont affect your holiday.

Would we go again, yes great place would very much reccomend. The staff were very friendly and made for a great experience, a big thank you.

  • Stayed October 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chesterfield derbyshire
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 29, 2013 via mobile

We have just returned for a week what a fantastic time we had, the food great the staff are fantastic made us feel so welcome every day, even the manager Stephanie could not do enough for us. This is a great place a great 3 star I can't understand why people write such crap reviews please don't listen to them. If you want 5 star then go pay lol. The apartments are basic but very good the pool area is brill for children so safe life guard on all day, Mary the kids entertainer is so lovely she is so good with the kids we've made such a good nice lovely friend thanks Mary we hope to see you next year!!! Just a lovely stroll to the beach 5 minutes bar and restaurants shops etc, The plazamar is the best 3 star in santa ponsa thanks again to the lovely staff and Mary, Stephanie for the best holiday ever x

Stayed October 2013, traveled with family
Helpful?
1 Thank david w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lea, United Kingdom
1 review
Reviewed October 27, 2013

Our stay began with a problem for me as I was asked to pay for my wi/fi and safe before we even got into the room. The room was a big apartment, table and chairs, fridge etc in the kitchen corner. The walls in the hotel were not great at keeping the details and conversations from the next door room. This can be a general problem at hotels and it's not the first time we've had it but it is the first time I've been able to hear general light conversation, we started to whisper incase we were overheard at one point. The staff were in general friendly and the pool area is lovely when there's no noisy kids splashing about. The hotel wasn't the finest we've been to but it didn't stop us making the most of the good weather.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Santa Ponsa hotels

Stockon-on-Tees
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 26, 2013

First of all DONT listen to the bad reviews!! Yes everyone is entitled to an opinion but those people who have complained must be on another planet.

We have just got back from The Plazamar and may I say what a fantastic team there! All staff were pleasant and friendly and went out there way to ask if you were ok.
The staff always smiled and really cared about your experience. Just for an example on the last day of our holiday we were sat having coffee's when we were approached by one of the lovely members of the staff who remembered our favourite cocktails and brought them over to our table and said "because its your last day, enjoy". This just topped the whole holiday off!
I could not express how nice the staff are, a special shout out to Mary the entertainer who made us feel so welcome and happy. You could tell the children loved her and vice versa! THANK YOU MARY!

Location:
Your out of the way of the craziness but still close enough to get to places like Magaluf for around €8-10. 5mins walk to the beach and plenty of shops close by such as bars, supermarkets, pharmacy and plenty if places to eat.

Food/Beverages:
We went All Inclusive and has a great choice of food each day, yes things did get repetitive such as chips everyday but there was always something for everyone, even for fussy eaters like myself. The food was full of taste and fresh! You dont go away to stick to english food so dont complain and be a little adventerous! Compliments to the chef and kitchen staff.
Drinks were great and had a choice of self serve wines such as red, white and rose, self serve larger and a 3 drinks machines which were also included in the All Inclusive, hot drinks and cold drinks, pepsi, pure orange, cappuchino etc.
Cocktails were my favourite! Also plenty of spirits or you could pay for premium if you wanted for supermarket prices but i never one needed to pay for a drink.

Entertainment:
Every aspect again i could not fault. This includes Mary's kids club and mini disco's that went down a treat day and night, everyday! There was a specialist act each night around 10pm such as Flamenco Dancers, Parrot Show etc. My favourite was the Hypnotist Show were i was part of the show myself.

The pool was lovely and rooms were fine, they were cleaned every other day which was enough. In our room there was a flat screen tv,a kitchenette with plates, mugs, cutlery etc. Also a kettle and toaster, fridge/freezer and a dining table. You can request a microwave free feom reception and a iron and board for a deposit of €20 which you get back on return of the iron.

Overal 10/10 and I can not rave about this place enough.

Please do not listen to the negative reviews, honestly The Plazamar does not deserve these comments, those people are what i call compulsive complainers(those who just complain for the fun of it just to have their opinion heard and are probably looking for something free).

Again a fantastic place with fantastic staff.

We will be returing here next year and really can not wait to see them all again.

Thank You so much to ALL staff for your hospitality and see you again next year!

Mark, Eddie, Julie and Harley of room 1012. Xx

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KerrmarkUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plazamar Serenity Resort

Property: Plazamar Serenity Resort
Address: Avenida Golf 4, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 36 Hotels in Santa Ponsa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plazamar Serenity Resort 3*
Number of rooms: 96
Official Description (provided by the hotel):
Newly renovated in 2015 with a strong Mediterranean character, Plazamar Serenity Resort is a complex to relax and enjoy your holidays in a chilling atmosphere. Located in the beautiful resort of Santa Ponsa only 300m from its sandy beach and city centre, Plazamar Serenity Resort is the perfect spot for couples and families. ... more   less 
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Also Known As:
Apartamentos Plazamar Hotel Santa Ponsa
Plazamar Hotel Santa Ponsa
Plazamar Serenity Resort Santa Ponsa, Majorca

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