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“Excellent”

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Plazamar Serenity Resort
Ranked #15 of 36 Hotels in Santa Ponsa
Cork
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent”
Reviewed September 2, 2013

Best reception staff, very friendly and couldn't be more helpful! It really made a difference. Location is good too, close to everything but far enough away to have a good nights sleep. We were 3 friends and it was perfect for us but looks great for families too. Super pool

  • Stayed August 2013
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Helpful?
Thank J0Fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 30, 2013

Thoroughly enjoyed our stay in the Plazamar. .can't complain about food its varied and one can sustain it for a week..would like if we could have went with an option of half board. .my youngest has various food allergies (aged 3) and she had to be paid for fully inclusive regardless..we we a family of five..Apartments were clean and spacious. Pools clean and well tailored for people of various needs and abilities. . children found the plazamar quiet in the evenings 7-10pm..they went across to the Jutlandia and entertainment was available at 9pm mini disco/games. .various shows therafter each nite.My children attended kids activities in the Plazamar during the day, my youngest 3yrs accompanied by older brother attended indoor kids club which is supervised by a male who appeared competent..they enjoyed it and were included and offered various activity options.
When my children volunteered to partake in outdoor activities with Mary they intially loved it until two days into their holiday she continually made examples of them, this I observed myself by the poolside, she would shout'your a traitor, you can't take part , you go to the Jutlandia for games..at the beginning kid's primarily took it as a joke..on observation Mary expressed a pattern if amusing 'teasing'tactis particularly with children with strong challenging behaviours, rather than creating rules or addressing (only small minority) their manners she sided with them and in turn these children attained power to 'bully' for a better word; other game particpants who eventually left the games.. another parent who had one child attending experienced this also.I as a parent enquired and was clearly told children could partake equally in activities. .and generally kids did so on a daily basis by the pool of whichever venue..mine remained at the plazamar apartment's pool by day and on three nights went across as many did to the Jutlandia at 9pm.I took a walk over during the day to look around the Jutlandia and its also a great place.has a separate kids pool..I just disliked the pool its teered x3 pools and being only 5ft..difficult to get out of pool as exits are on deep side..not great for 'beginer swimmer' otherwise fantastic.
Activities were announced regularly by microphone allowing children to prepare within 10 mins. .etc.
Overall we had a great holiday.would return to this venue..would like half board option..allowances for children with special dietary requirements.
Many families were fantastic company and were ther to relax and enjoy their stay..great family venue. .

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fgant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 27, 2013 via mobile

What an amazing week we had here!!! Apartments were absolutely spotless,with plenty of towels and fantastic air con,even though it was 36c outside you wouldn't know while in the apartment. The pool is beautiful,not overly busy with plenty of sun loungers,on the whole a lovely place to pass the day. The staff,who worked very long hours,were always very helpful and courteous,but I really must point one out in particular,and that is Mary the children's entertainer,she is amazing! What a difference she made to our week,the children absolutely loved her and she had a huge variety of entertainment for the children which kept them all busy and very happy,we will definately return to the Plazamar.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnieL82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilkenny, Ireland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 26, 2013

After a dreadful start to out holiday in Pirates Village we were transferred to the Plazamar and what an experience. I felt like we were part of an extended family. The staff were amazing, always helpful and happy despite working long hours. The pool area is lovely with a lifeguard on duty and we could relax with the children in full view at all times, when they weren't with Mary the entertainer. She has to be the best entertainer in the world and the children couldn't wait for her to arrive poolside every morning to round them up for whatever activities she had planned for the day. The location is excellent with plenty of good restaurants and the beach literally just down the road. We were self catering but ate in the hotel several times where the food was lovely and cheap also. When eating out we were dragged back for 9 by the children for the kids disco every night. This was followed each night by professional entertainers and we saw acrobats, a magician, flamenco dancers and a hypntist to name but a few. We thoroughly enjoyed out stay in the Plazamar and will certainly be back. What started as a nightmare for our family in another hotel turned into the best family holiday we have ever had. We were so happy and relaxed and I would certainly recommend it to anyone. I do hope that they change nothing about the place as the rooms were lovely, air conditioned and spotless and Mary is amazing with the children.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Smilybop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilkenny, Ireland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 25, 2013

We were moved to the Plazamar following problems with Pirates Village, I am so glad we were moved, it was the most relaxing holiday I have had with the children thanks to Mary the amazing entertainer, the children loved her and went off to play games with her each day giving the adults time to relax by the lovely pool, I cannot speak highly enough about Mary she was truly amazing with all the children and a lovely lady,
The night-time entertainment was great we stayed every night for it, Mary started off with the kids disco which they all loved, the bar staff were really really lovely, they were pleasant, helpful and always smiling even though they worked very hard
The reception staff were also lovely and helpful as were all the staff that worked at the Plazamar, I don't normally return to the same place twice but I will return to the Plazamar once Mary is still working there

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Ron634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 25, 2013

Just got back from our fourth two week stay at the Plazamar its still as good as ever, we had two apartments with a adjoining door which were cleaned every other day by the very friendly cleaners. Pool area lovely and you could get beds without getting up too early, great location 5 min walk to lovely beach and bars restaurant. was self catering so cannot review food.The staff are very good Rachael on reception to the housekeeper Mojaras cannot do enough for you all in all a great place for a holiday hope to be back again for our fifth time,We would highly recommend the Plazamar.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ianrobxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cashel
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 22, 2013

plazamar was ok nothink to write home about,rooms were cleaned and cleaned towels every second day which was not good when theres was four of us in one room.the noise was bad at night people comeing and going.we were on the second floor and could hear people above us and below us scraping the chairs across the floor and out on the balcony.saying that location was very good, the staff were nice, entertainment was not great so went down town,but had a great hoilday.

Room Tip: rooms on top floor less noise
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 342happy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plazamar Serenity Resort

Property: Plazamar Serenity Resort
Address: Avenida Golf 4, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 36 Hotels in Santa Ponsa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plazamar Serenity Resort 3*
Number of rooms: 96
Official Description (provided by the hotel):
Newly renovated in 2015 with a strong Mediterranean character, Plazamar Serenity Resort is a complex to relax and enjoy your holidays in a chilling atmosphere. Located in the beautiful resort of Santa Ponsa only 300m from its sandy beach and city centre, Plazamar Serenity Resort is the perfect spot for couples and families. ... more   less 
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Also Known As:
Apartamentos Plazamar Hotel Santa Ponsa
Plazamar Hotel Santa Ponsa
Plazamar Serenity Resort Santa Ponsa, Majorca

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