Before we had finished paying for our holiday there was a ridiculous communication oversight with Thomas Cook customers - some were able to go and some weren't due to a contract dispute between the two parties. We waited months to find out and were anxious right up until we checked in.
We finally got there. Communication on sight was very limited and we were very rarely understood properly. Staff were abrupt and made us feel uneasy. There were a couple of staff that were great.
Food was good.
Entertainment was shocking!
Competitions are badly run and badly managed!
Ants in our room.
Uncomfortable basic room.
Pools are VERY cold.
Our son loved it. We thought it was alright, but since we've been back we have had lots of communication issues and disputes with them. Not happy at all.
- Official Description (provided by the hotel):
- Discover and experience a brand new and unique holiday themed hotel concept at the Pirates Village in Majorca. Step over the threshold of the Pirates Village and holidaymakers of all ages can jump straight into a world of pirate adventure. Participate in the Pirates Village life, and enjoy the exciting and interactive adventure of becoming a real pirate. ... more less
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- Also Known As:
- Pirates VIllage Santa Ponsa, Majorca