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“What a dump”

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SENTIDO Punta del Mar
Ranked #3 of 36 Hotels in Santa Ponsa
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“What a dump”
Reviewed January 18, 2013

We stayed here last September what a joke to say they are a 4star no way they were rude on reception especially the German I thought the a la carte was a sham u were in the same restaurant as everyone else with a glass petition separating you from the rest of the guests it was also too quiet the food was mediocre at best the views of Santa ponsa was stunning I would come back to Santa ponsa especially to visit the celtic pub celts well but never in this hotel Jon & Joanne

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Jonnybhoy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,665 reviews from our community

Traveler rating
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204
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12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (560)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
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English first
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 6, 2012

I really think that Sentido hotel is a great hotel but they fall really short of customer service! We had to ask them for a room change 3 times before they moved us!!!! Upon arrival we were given a good room but it was somehow unfinished as they had just opened for the season and we had several problems with the door and the shower and no apologies were made! The second room we were offered was much better. I would love to go bsck and I hope they have all these problems!

Stayed June 2012
Helpful?
14 Thank goJohn801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 12, 2012

I would have easily given this hotel a 4 star but for the first 3 days the smell of sewedge was so overpowering that we had to cover our noses with wet towels and again on the last day before our departure and after a rainy day it became unbearable!!! If the smell was not there I would have rated it much higher as there is nothing wrong with any other aspect of the hotel including food.

Stayed September 2012, traveled as a couple
Helpful?
14 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 11, 2012

From the moment we arrived we were made very welcome with reception offering a glass of water or friut juice whilst we signed registration forms, this formed a theme throughout the week with our experience with all the hotel staff, who went out of their way to ensure our stay was enjoyable. Views from all angles of the hotel are suberb with unbelievable sunsets to watch whilst enjoying a glass of wine at the blue bar. The food was of a very high quality for an all-inclusive buffet bar, the only negative being the juice on offer at breakfast time which was very watery. Part of the reason we originally chose the hotel was to enjoy the entertainment we had read was provided at the local square, unfortunately because it was October this had ended, however we were pleasantly surprised by the efforts of the hotel residential entertainers, who worked hard at making their quiz nights interesting and entertaining, added to this were the acts that appeared on two evenings - Mark 'Elvis' Nixon and 'The Sundaes', who we orignally thought were probably a tribute act to 'The Saturdays' but we could not have been more wrong, were absolutely superb and we we would not have been disappointed if we had gone to a venue and paid to see them. It is very rare to find a hotel that is as good as this, location wise it is about a 30 minute walk to the centre of Santa Ponsa so if you are happy to be slightly away from the action this is the ideal spot. The only criticism that we could make is with respect to the live cooking bar which seemed to only serve burgers of a lunchtime and veal of an evening. We do not normally consider returning to hotels we visit as there are so many places to go to, but we would definitely make an exception with this one.

Room Tip: we had a suite for first time definitely a good choice, room 706 was top floor and away from air con...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Gaz1Stockport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Level Contributor
63 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 10, 2012

Went to this Hotel slightly out of season in March and had a very nice stay. The Hotel has fantastic views and the staff made sure that the two rooms we had were together. The food in Hotel was great and it was very nice to sit of an evening and listen to the entertainment. There are good walks from the Hotel too. Overall a great stay and would be happy to go back.

Stayed March 2012, traveled with family
Helpful?
10 Thank rayeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 8, 2012

Very good hotel, the view is simply second to non. Not a bad location for shops etc as long as out don't mind a short walk.
Went to the entertainment provided in the local square every night as the hotels own night entertainment wasn't really my thing, but at least there was some entertainment.
Hotel was very relaxing, sometimes maybe a little too quiet for my liking but I support that's what you should get at an adults only.
Most of the staff were lovely ,a couple were a little short tempered, but I do appreciate they work very long hours.
The main thing I didn't like about the hotel was the mix of fully inclusive and half board. It meant a lunch you could pick certain things on the menu a d some had to be paid for even though I went all inclusive. The same with drinks, not all drinks are included in your 'all inclusive.'
Overall a very enjoyable and relaxing stay, but a couple of things I would change.
Probably wouldn't return, but I would advise the hotel to family and friends.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Nei1337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Styria
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 5, 2012

Positve: Location on the outer bank, quiet place at all (but of course depending on room neighbors), the one way road does not have to much traffic, brilliant views from the rooms, lobby, restaurant, bars,..
Negative: Opening hours of the Spa, closed at 6pm.
We have had a room at the 7th floor, not to far from the lobby, so the WIFI was working fine even in the room. The road is at the same level, but not really disturbing, due to low traffic.
The breakfast and dinner buffet had a wide range of foot and was tasty. Due to the "adults only" the atmosphere was calm.
We did a lot of hiking at Mallorca, so the Spa was not suitable for us, due to its stupid opening hours.
Parking was possible almost always close to the hotel, but at peak season parking might be an issue.
Strange payment rules for the drinks at dinner. Cash or prepaid room card. Could be solved smoother in 2012.

Room Tip: Rooms clove to the hotels center corner might have direct influence form the bar noise, i.e. live bi...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mariacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SENTIDO Punta del Mar

Property: SENTIDO Punta del Mar
Address: c/ Huguet des Far, 11, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Santa Ponsa
#3 Romantic Hotel in Santa Ponsa
#3 Family Hotel in Santa Ponsa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — SENTIDO Punta del Mar 4*
Number of rooms: 234
Official Description (provided by the hotel):
SENTIDO Punta del Mar **** Location: On a slope above the sea, the center and the main beach are about 1500 meters away. The next bay and shopping area are a short walk away. Facilities: Renovated in 2012 the SENTIDO Punta del Mar with 234 rooms on seven floors has a lobby with sitting area, internet corner and WiFi internet access, TV room with satellite TV, a bar, a cafeteria with a large terrace and restaurant with sea views. The outdoor area has got a swimming pool, sun terrace with loungers and parasols and a poolside bar. Minimum age 16 years Meals: All meals in buffet form. Lodging: The rooms are equipped with shower / WC, air conditioning / heating, wireless internet, mini fridge, safe (extra charge), telephone, satellite TV, balcony and sea view. Junior suites are larger with the same features and in addition have a hair dryer, bathrobe, minibar and seating area. Double rooms and Junior Suites Superior have additionally with 2 chairs on the balcony. Sport and wellness Included: Indoor pool (for colder months), Jacuzzi, steam room, sauna, fitness room and table tennis. Extra charge: table tennis, billiards, bike rental, massages and treatments. ... more   less 
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Also Known As:
Punta Del Mar Santa Ponsa
Hotel Punta Del Mar
Punta Del Mar Hotel
SENTIDO Punta Del Mar Santa Ponsa, Majorca

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