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SENTIDO Punta del Mar
Ranked #3 of 33 Hotels in Santa Ponsa
Certificate of Excellence
Reviewed April 1, 2011

As we arrived late on to hotel it was dark and felt as though we were in the middle of nowhere as no shops or pubs to be seen! Waking up in the morning, opening the doors to the balcony and stepping out was gob smacking! Right on a cliff looking over the pool and the sea, right round the island was brill. Great weather all week (7-14th aug) 2 pools both which were clean and plenty of loungers! Although pool was very busy. Food was great with brill variety and diff every night, with restraunt looking out over the see! Staff freindly enough! never seen any entertainment at night although the family square was only a 5 min walk away with lots of family pubs, kids disco, family shows etc aimed for faimlys. Another 10 mins on leads you to a small lively town with plenty clubs, discos and bars for the young. Loved it... Not to tacky and never seen any trouble. Beaches lovely and plenty of nice restraunts. Lots of irish and celtic bars!! Over all was a great holiday with my partner and we met lots of couples. ( Age 21 and 23)

  • Stayed: August 2010
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2  Thank strawberrydaquria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,409 - 1,415 of 1,896 reviews

Reviewed February 26, 2011

we were sent to this hotel at the time of the ash cloud we had previously stayed at bellevue in alcudia which we hated we spent 4 days here while we waited for the thomson cruise ship to take us home as there was no flights the reception staff were very welcoming and the food was of a very high standard the area in which the hotel is situated it is quite remote but if your lucky to have a sea veiw as we did the veiw is wonderfull altough we did feel as though we was not posh enough to stay at this hotel as we were asked for proof we was staying here altho this was by the waiter in the restaurant and the receptionist came to apologise the indoor pool is fab my 5 year old really enjoyed it we cannot fault this hotel apart from the one incident but we would certainly go back

  • Stayed: April 2010, traveled with family
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1  Thank chelseysmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2011

I stayed at the Punta Del Mar in August with my sister. We arrived on a late flight and it was 11.30am by the time we arrived at the Hotel. We were told that the Hotel was over booked and no apology was given. We were called a Taxi which brought us to the sister hotel and given a Studio apartment which was very small and uncomfortable. The first apartment we were shown had no Air Conditioning, so we were brought to a second apartment, but there was people already in that apartment. So eventually we got our apartment at 12.30pm after having to drag our bags in and out of a lift for nearly half an hour. The Porter was very pleasant and tried to help us in any way he could. The next day we went back to the Punta Del Mar and were given no apology what so ever and told that the room would not be ready until after 12.00 noon. When we went back to reception to collect our key for the room, we were told what a lovely lovely room it was and you would swear we were getting it free and still no apology. The room was okay and had a Balcony and a great view of the Bay.

The staff on the Reception were very rude constantly and unpleasant. I asked if they would confirm my Bus Transfer and the girl on Reception told me she would not ring for me and to ring myself, and literally nearly through the telephone at me. The waiters were also extremely rude and unhelpful. in the dinning room it was a buffet style for meals and then you had to wait at a table for a waiter to serve you with cutlury, which was a crazy system. You could have a wait from 10 - 15 minutes and your meal was cold by the time they came. The first night we went for the meal my sister said to the waiter,' we have just arrived last night do we have to register or what is the system'. He screamed in to her face in spanish and walked off. A few nights we asked for water and the waiter just walked off and ignored us. I would never stay in this Hotel again.

The staff would need to go back to college and learn the meaning of Hospatility and Customer service. I have never met ruder and more igornant staff in my life. If people treated guests like that in Irish Hotels they would be sacked within an hour. These staff should learn how to smile and be pleasant. I don't think it is in their nature to even smile. The only good thing I can say about this hotel, is that the Maids were very nice and pleasant. I would never got back to this hotel.

Mary, Ireland

  • Stayed: August 2010, traveled with family
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1  Thank Linda186609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2010

It was a great relaxing holiday in Santa Ponsa we had in June. The hotel was really good and the members of staff were very nice. Santa Ponsa was a nice place and both of us had a great time and we are seriously thinking of going back to Santa Ponsa. Yes it is true that the hotel is a little out far away from the resort but still very good. The food was very good for the price we paid and we met many new friends. Waterpark was good but expensive. Many bars and eating places just 10 minutes away from the hotel.

  • Stayed: June 2010, traveled as a couple
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1  Thank theboss71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2010

First a little explanation about Santa Ponsa. It is a very friendly town and with many good restaurants and bars and nice terraces to sit and watch people walk by. We were more than impressed with this town and its beach and we will tell our family and friends to visit it for a good holiday in Mallorca.
Now the hotel has very impressive views and it is a good hotel and food is also good but it is very far walking to the center of Santa Ponsa and when you buy this holiday, no person tells you that it is so far.
My girlfriend and I are going back to Santa Ponsa but we will reserve a hotel more in the center.
For people that love the sea views very much and just want to sit by the swimming pool and then on their terrace and play cards, it must be the best but as we said for us it is important to go to the town every night for a walk and a drink and Punta del Mar is far.

Stayed: June 2010, traveled as a couple
2  Thank patrickParis033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2010

Been to this hotel 2yrs prior to this visit and was blown away by it. Rooms were good, food excellent and views magnificent so we decided to go back for my 50th birthday. What a disappointment!!! The rooms were filthy, under the beds had never been swept for a fortnight nor the balcony. The bathroom was never cleaned and on some days we had to steal towels from the maids trolley in the corridor [towels were supposed to be changed daily]. On returning to the room 1 night we switched on the light to find the biggest COCKROACH i had ever seen!!!! My husband killed it and took a photo of it and we took the camera to reception in the morning. I wanted to be moved room but they said there were none available but they would attend to the problem. Needless to say nothing was done as room was as filthy as before. I was going to put photo here but my camera was stolen on a day trip to Palma. Evening meals were as good as i remembered but some items on menu could have been a bit warmer sometimes. Breakfast was a different story, poor quality of food and not hot enough, toasters not working properly and tea machines serving cold weak tea. Tried to persevere with boiled eggs but gave in and resorted to having banana on toast whenever bananas were available from the night befores evening meal. On several occasions we ate breakfast out, at Arkles or the California. I would not recommend this hotel to anyone untill the standards are restored to what we experienced before.

  • Stayed: September 2010, traveled as a couple
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2  Thank liznitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2010

Can not recommend this hotel as the check in was very slow and had to wait over an hour and then we were sent away again for another hour. The food was ok but the service was horrible. Drinks very expensive and the rooms not the cleanest. There must be better places in Santa Ponsa as I cant beleive that this is the best on offer. Location is great if you have a car but without a car you must get a taxi for everything and we spent over 120 Euros on taxis within a week.

Stayed: August 2010, traveled as a couple
2  Thank laurabt72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SENTIDO Punta del Mar

Address: c/ Huguet des Far, 11, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Santa Ponsa
#3 Romantic Hotel in Santa Ponsa
Price Range: $102 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — SENTIDO Punta del Mar 4*
Number of rooms: 234
Official Description (provided by the hotel):
SENTIDO Punta del Mar **** Location: On a slope above the sea, the center and the main beach are about 1500 meters away. The next bay and shopping area are a short walk away. Facilities: Renovated in 2012 the SENTIDO Punta del Mar with 234 rooms on seven floors has a lobby with sitting area, internet corner and WiFi internet access, TV room with satellite TV, a bar, a cafeteria with a large terrace and restaurant with sea views. The outdoor area has got a swimming pool, sun terrace with loungers and parasols and a poolside bar. Minimum age 16 years Meals: All meals in buffet form. Lodging: The rooms are equipped with shower / WC, air conditioning / heating, wireless internet, mini fridge, safe (extra charge), telephone, satellite TV, balcony and sea view. Junior suites are larger with the same features and in addition have a hair dryer, bathrobe, minibar and seating area. Double rooms and Junior Suites Superior have additionally with 2 chairs on the balcony. Sport and wellness Included: Indoor pool (for colder months), Jacuzzi, steam room, sauna, fitness room and table tennis. Extra charge: table tennis, billiards, bike rental, massages and treatments. ... more   less 
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Also Known As:
Punta Del Mar Santa Ponsa
Hotel Punta Del Mar
Punta Del Mar Hotel
SENTIDO Punta Del Mar Santa Ponsa, Majorca

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