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Iberostar Suites Hotel Jardin del Sol
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Reviews (2,304)
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All reviewsstar prestigeprestige areajacuzzi bathjunior suiteprestige barswim up roombalinese bedspool areamini barseparate bedroomsanta ponsa bayhalf boardoverlooking the baybuffet stylerelaxing holidaybreakfast and dinnersun loungers
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1,280 - 1,285 of 2,304 reviews
Reviewed September 15, 2012

I have stayed here twice the second time we got up graded the room even had a shower on the balcony lovely rooms with a bath in the centre lovely views of the sea - out of santa ponsa a bit - it is close to the square with lots of english bars. go on the glass bottom boat trip you normally dont get good views on these trips but this one beautiful colourful fish and the boat has a bar"" by tickets from the "captain birdseye man" on the corner down by the birds in the trees. you can get bus in the centre of santa ponsa to palma and other resorts. but the taxis are good and advertise the prices on a board at the ranks. we are a couple aged 55 and 52

Room Tip: all rooms are good all over sea
  • Stayed: July 2012, traveled as a couple
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3  Thank lyn b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

Just stayed for our 4th time . As usual the staff at the hotel were fantastic Sheriff and especially Fernando in the dining room with Tanya and Enrique .
The room are fabulous with the Jacuzzi. I sent an e mail a few weeks before requesting two rooms to be together and to be on the same floor as previous visits which they did with no hesitation .
We met an amazing couple from Scotland who made our holiday (Rays Babes ) who we hope to see next year.

All in all an excellent holiday in a good hotel yet again, The only criticism I would make is I found the food not to be of 4 star quality . I thought that this year the choice was limited and boring . I think there needs to be more choice as was in previous years the food seemed to be not of the same quality and choice in the evening
as previously . I have stayed in many 4 star hotels before and I think this hotel is not in the same category food wise as others . But saying that I will staying there again next year .

Room Tip: all have good sea views
  • Stayed: September 2012, traveled with friends
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Thank suzi13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

Just returned from 11 nights hotel was superb staff very efficient and friendly. Would recommend this hotel to anyone.

Keep fit instructor Rosa very good, look forward to seeing her next year

Hotel in a good location for people who enjoy walking to the centre of santa ponsa (approx 20 min walk), did that at least twice a day

Room Tip: We had junior suite, good location great facilities
  • Stayed: September 2012, traveled as a couple
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1  Thank TouristCraigavon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2012

The positives > Fab view from our room and the room was very clean. The not so positives > I had been looking forward to staying at this hotel after viewing the photos on line it looked amaizing, very stylish and plush, well worth the money i thought!
I cant express my dissapointment, the room was basic, nothing special to look at not what i was expecting at all. The kitchen held a fridge and a cooker but there was no cuttlery, crockery, kettle, nothing. I later found out from reception that you could hire these things, never been to a hotel where i had to hire a kettle. Next to the kitchen was a huge jaqcuzzi bath, no wall seperated this from the kitchen/ sitting area. Ridiculous waste of space. The shower was situated in a tiny cupboard, you had to keep the door open when having a shower as the heat was so intense it made you feel light headed.
The coffee table had a huge chip out of it and the sofa smelled like someone with bad bo had been lying on it.
Walls so thin you could hear next door drying their hair and using the toilet.
The photos on the web page must have been taken by a magical photographer as they did not resemble the room i was in.
The pool area was great if you liked lying like a sardine, too many loungers all squeezed together, felt as if i was invading the space of the people lying next to me.
Glad to be home.

Room Tip: If youre looking for something special dont stay at this hotel
  • Stayed: September 2012, traveled with friends
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3  Thank 48princess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Suites Hotel Jardin del Sol, responded to this reviewResponded September 19, 2012

Dear Madame,

We hope you had a nice journey back home and that your stay in Mallorca was as pleasant as it could possibly be.

We are sorry that the room and it´s equipment couldn´t satisfy your needs. Luxury and comfort define the Iberostar Suites Hotel Jardín del Sol's guest suites. Fully equipped with the latest technology and terraces offering breathtaking views, all rooms in this Santa Ponça adults-only hotel feature double Jacuzzis for the ultimate in relaxation. We have different room types at disposal and we can only imagine that there must have been confusion during the booking as all of the types are precisely described at our webpage. As you comment that your room was not fitting the advertised conditions, we are afraid that the reservation might have been of another category than the one you saw on internet. As we feel sad about your disappointment, for coming occasions, we would like to offer you a very personal booking guidance through our call center, to make sure you become what you actually desire.

Also we lament that our spectacular pool area could not delight you, our architects tucked it away in a gorgeous enclave of the Bahía de Santa Ponça on Majorca's impressive Costa de la Calma creating a peaceful seaside oasis perfect for romantic getaways. In order to increase the intimacy we do our very best to take advantage of the available space without invading your privacy and place the sun beds leaving optimal distance between one guest and another, we apologize for being unable to meet your expectations.

In Iberostar it is our goal to achieve that our guests enjoy a splendid and unforgettable vacation and once again we want to thank you for your feedback that helps us to improve. We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience with Iberostar.

Yours sincerely,

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2012

We had a 7 night stay starting at 4am Saturday, not the best time to arrive after drop offs in Magaluf!! We were left to find our room, which luckily was on floor 8, the same as reception.
We stayed in a "Suite" which was well appointed with a lounge area (open to the bathroom) and a seperate bedroom with air conditioning and a ceiling fan, which was very useful. We were a family of 3 adults, this room isn't really the best for 3 as the third bed is the sofa in the lounge, which as mentioned is open to the bathroom (although there is a door on the toilet / shower room)
The view from the balcony is amazing, although not at all private, and can be annoying if you are a non-smoker and your neighbour is a smoker. The same comment goes for the pool area, where the number of smokers seemed higher than we have experienced at other hotels.
The pool is lovely with views over the sea, and direct access to the sea, which seemed warmer than the pool. We always managed to find a sunbed, and found the use of hotel pool towels very useful (for a deposit of €10)
The restaurant was on floor 4 and has a balcony. There was a good variety of food available for breakfast and dinner. We went half board rather than full inclusive (an extra €38 per person per night) we were surprised that no free drinks were included with evening meal, all had to be purchased, even water, soft drinks, and coffee. Our favourite waiter was Ricardo, he was always very friendly and helpful.
We had a late departure with an evening flight, we asked for a late checkout and had to keep asking as the reception staff were reluctant to arrange this, or a room to change in. Eventually we managed to get our checkout extended to 14:30 from 12:00 at an additional charge of €26. As we had arrived late on our first day and missed dinner we asked if we could have lunch on our last day. Although the receptionist had to ask her boss if this was possible and I did ask again, the promised voucher didn't appear.

The area is lovely with local small shops and restaurants on the way to the central beach, with many water sports on offer and regular boat trips. We went on the 2hr trip which included a stop for a swim in the sea from the boat, well worth the €15 each. If you plan to hire a car make sure your parking skills are up to scratch, as the only parking is on the narrow roads around the hotel.

All in all a relaxing holiday

Stayed: September 2012, traveled with family
2  Thank TonyRoberts40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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