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“Practically Perfect in every way” 5 of 5 bubbles
Review of IBEROSTAR Suites Hotel Jardin del Sol

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IBEROSTAR Suites Hotel Jardin del Sol
Ranked #2 of 36 Hotels in Santa Ponsa
Certificate of Excellence
Bodmin, United Kingdom
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Practically Perfect in every way”
5 of 5 bubbles Reviewed April 29, 2012

This was my first visit to this hotel although I am very familiar with Santa Ponsa and visit twice a year.

My reasons for changing hotels were that I fancied a bit of luxury, and I also wanted to try an adults only hotel. My expectations were well and truly surpassed, from entering the hotel on the first day, to checking out on the last.

We arrived at around 11am to find that our room wasn't ready, but would be ready at about 1, and we were directed to the bar to have a drink and relax, while a porter took our luggage to the luggage room. Arriving at the bar we were greeted by a cheerful barman who was quick to serve us with welcoming cool drinks. This was the case all week at the bar, no sooner had we sat down than someone was there to take our order.

At 1pm we went back to reception to check in, where we were given an explanation of the hotel facilities and allocated our room. When we enquired about our luggage, we were told, no worries, we will bring it for you in a few minutes. Our room was situated in the second building on the 6th floor, which meant we had a wonderful sea view over Santa Ponsa Bay and could hear the waves from inside the room if we left the balcony door open.

We had booked a senior suite, as I prefer a seperate bedroom and living accommodation. The bedroom was an ok size, we had two three quarter beds side by side, bedside tables and a biult in wardrobe which also contained the safe. The safe cost 15 euros for the week with a 5 euro deposit, well worth it for peace of mind. There was a bathroom containing the toilet and shower, the shower had lots of jets you could choose which ones you wanted to work at any time. Then outside the bathroom was the basin, and the huge bath with jets, this was positioned so you could see the view from the bath, but was still private. Beyond the bath was a breakfast bar with really nice lighting, and then there was the sofa bad, opposite this was the wide screen TV. Then out onto the balcony with table and chairs.

There was a fridge which contained 2 San Miguels, 2 cokes and 2 bottles each of still and fizzy water. This was topped up daily. Cleaning was to a very high standard, and I liked the eco touch of choosing when you wanted clean towels and bedding.

Breakfast and dinner were buffets, excellent choice of food at each, and the hot food was piping hot! At breakfast the waitress would bring a pot of coffee and hot milk, and if you wanted tea you could select that from the buffet in your own teapot. At dinner there was a wine list, the waitress came to take your order and served it to you at your table.

The staff were all very freindly and smiled all the time, always a buenos dias when you saw them, but they were never intrusive.

We were never disturbed at night, the room was very quiet, and just what we needed for a relaxing break.

Room Tip: higher floors have the better views
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
17 Thank AnnabelleCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, May 2, 2012
Dear guest,

In first place, Thank you for choose Iberostar Suite Hotel Jaridn del Sol for so a important moment like holidays. We are delighted to hear that you felt welcome.

Thank very much for your positive comments regarding our cuisine and the amiability of our staff both elements are of prime importance to Iberostar. For us is very important that our guest
feel welcome.

It will certainly help us to keep focus on costumer satisfaction and fulfillment of our hotel standards. Your feedback motivates us to continue working with illusion and enthusiasm improving better services and facilities. We will continue working to improve your next experience with us.

Kindest regards,

Online Reputation Manager

Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,872 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (410)
Date | Rating
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English first
Edinburgh, Scotland
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 23, 2012

This was a lovely hotel, the rooms are fabulous and very spacious. The food was fine - typical buffet breakfast and dinner. Wine was lovely and the staff were very friendly. The only negative point was that we were allocated a room below the restaraunt and were woken every morning from 6.30am by chairs and table scraping across the floor above. Not the way you want to start your holiday. By day 3 we could stand it no longer and were moved to another room without any quibbles. I don't feel there was a need to place us in such a room as it was out of season and the hotel wasn't full. Other than this I have no complaints.

  • Stayed April 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank AJD0903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, April 27, 2012
Dear guest,

First of all we want to apologize for all the inconveniences you had during your stay. We are very sorry to hear that you had a bad sleep quality during your 3 first days.

The head departments involved have been informed about your comments. We will certainly take in our consideration and we will do our utmost to improve these points. Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest.

Your comment will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.

We are delighted that you enjoyed the cleanliness in your room and felt so well attended to by our staff. Thank very much for your positive comments regarding our cuisine and the amiability of our restaurant staff both elements are of prime importance to Iberostar. For us is very important that our guest feel welcome.

Kindest regards,

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed April 22, 2012

Just back from a super week staying here, really relaxing time with great staff, had a junior suite which exceeded my expectations, good food with varied themes each night, a quiet area with a few shops a short walk away, not all are fully open until June.

The hotel has occasional entertainment - just one evening in our week and it would have been better in my view to have more entertainment but the hotel does advertise itself as a quiet relaxing break. Would recommend highly.

Room Tip: Had a suite above the pool area, veiws were beautiful over the bay.
See more room tips
  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Christopher E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, April 24, 2012
Dear guest,

First of all, Thank very much for sharing this nice comment. The head departments have been informed about your wonderful feedback so they can share your motivating words with our team. Your positive Encourage words motivated us to keep on working with illusion and enthusiasms.

Iberostar Suites Hotel Jardin del Sol crew will continue working to improve our services and facilities to make our guest feel welcome. We hope you will have an opportunity to return and enjoy our Hotel again in the future.

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 26, 2012

Fabulous, particularly for an out of season break. A quality spa hotel just for adults in a quiet location overlooking the bay, all suites have a balcony. Staff refreshingly attentive. Meal choices excellent and varied. Would return without hesitation.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank Jonjo327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, March 27, 2012
Dear guest,
In first place, we would like to thank you for your stay in our Iberostar Suites Hotel Jardin del Sol. Thank you very much for your wonderful feedback. Comments like yours keeps motivating us to keep improving our exclusive and personal service, so our guest can enjoy a wonderful time in our hotel.

We assure you that we will continue working to improve your next experience with us and we will do our best to make your feel welcome.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed February 4, 2012

We have nothing bad to say for hotel and we like the brand but I still do not understand why a member of receptions had to come to our room and ask us to stop our music and we made the valoum very much more quiet and again he comes back and ask us stop stop stop the music and maded our night very sad when we had a nice expensive bottle of wine and just sitting and looking at the sea.All our family always stay with iberostar hotels when we go to spain but this made us very angry.I will stay in iberostar again but not in this one.

Stayed August 2011, traveled as a couple
Helpful?
13 Thank helmutscin901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, February 6, 2012
Dear guest,

Thank you for taking the time to send your review of your stay at Iberostar Suites Hotel Jar din del Sol

Please receive our most sincere apologies for mailing to meet your expectations, we are profoundly sad to lose a repeating guest.

I would however like to inform you that the only reason that the receptionist could have gone to your room is for prevent the sleeping quality from another guest.

Please accept our most sincere apologies if we break that special moment. For us is very important that our guest feels comfortable and that they have nice and great holidays.

We will learn about all your comments and try to improve our performance.


Yours sincerely,
Online Reputation Manager
Iberostar Hotels & Resorts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melksham, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed January 18, 2012

not having been "upmarket" before, my wife and I enjoyed our stay so much, we have booked into another Iberostar hotel in C'an Picafort, north Majorca, for 2012, all inclusive this time. We just could not fault the hotel or its very attentive staff. Rooms cleaned daily, restaurant staff remembering what your choice of drinks are for meal times. I would recomend this chain of hotels to anyone, young or old. Here's to our 2012 holiday, really looking forward to it.

Room Tip: all rooms and the resaurant over look the bay.
See more room tips
  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Les D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borehamwood, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 5, 2012

Stayed at this hotel Sept 2011. The service was incredible from all the staff especially bar and waiting staff in the outside pool area. Being an adult only hotel made all the difference, no children in the pool!!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank 2009jillyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, March 23, 2012
Dear guest,

In first place, Thank you for choose Iberostar Suites Hotel Jardin del Sol for so a important moment like holidays. We are delighted that you enjoyed our hotel so much during your stay.
Make our guest feel welcome, give them an excellent service, improve each day an outstanding cuisine and make our guest delight with our hotel facilities are of prime importance to Iberostar.

Your feedback motivates us to continue working with illusion and enthusiasm improving better services and facilities. We will continue working to improve your next experience with us.

Online Reputation Manager

Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Suites Hotel Jardin del Sol

Property: IBEROSTAR Suites Hotel Jardin del Sol
Address: C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Calvia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Santa Ponsa
#1 Spa Hotel in Santa Ponsa
#2 Family Hotel in Santa Ponsa
#2 Romantic Hotel in Santa Ponsa
#2 On the Beach Hotel in Santa Ponsa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — IBEROSTAR Suites Hotel Jardin del Sol 4*
Number of rooms: 260
Official Description (provided by the hotel):
Discover the IBEROSTAR Suites Hotel Jardín del Sol, a Spa hotel in Santa Ponsa. This four-star all-inclusive hotel is located in a beautiful spot on Santa Ponça Bay, Costa de la Calma, Majorca. An adults-only hotel, it has a wide range of luxury suites and the exclusive Star Prestige area, where guests will find everything they need to spend the best and most exclusive vacations. Star Prestige: Find out the benefits and exclusive services of this new area. Book your accommodation in the new Star Prestige. In this exclusive area, you will enjoy personalised service, a separate check-in/check-out reception, a lobby including an exclusive rest area and newspapers daily, the Star Prestige Bar, a terrace affording stunning views, an exclusive sunbathing area with Balinese beds, a swimming pool with loungers, a heated outdoor Jacuzzi tub, exclusive discounts at the SPA Sensations, free admission to the hydrotherapy area and free late check-out (subject to availability). The Perfect Couple's Getaway in Majorca. The Costa de la Calma's tranquillity and excellent beaches attract a multitude of travellers looking to relax and disconnect from their daily routine. The IBEROSTAR Suites Hotel Jardín del Sol is a peaceful seaside oasis perfect for romantic getaways. Adults-Only (+16). The IBEROSTAR Suites Hotel Jardín del Sol is an exclusive adults-only resort in Santa Ponça. All of Jardín del Sol's entertainment offerings provide the most enjoyment to guests while balancing Costa de la Calma's relaxing atmosphere. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to 3 devices – to use during your stay. Jacuzzis in All Rooms. Luxury and comfort define the IBEROSTAR Suites Hotel Jardín del Sol's guest suites. Fully equipped with the latest technology and terraces offering breathtaking views, all rooms in this Santa Ponça adults-only hotel feature double jacuzzis for the ultimate in relaxation. Asian Wellbeing: The IBEROSTAR Suites Hotel Jardín del Sol offers the exclusive Spa Sensations, a hotel spa concept in which relaxation techniques are applied to the mind and body and where guests can experience maximum comfort. ... more   less 
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Also Known As:
Iberostar Jardin Del Sol
Iberostar Santa Ponsa
Jardin Sol Santa Ponsa
Jardin Del Sol Majorca
IBEROSTAR Suites Hotel Jardin Del Sol Santa Ponsa, Majorca

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