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“Very good hotel, sun loungers only downer”
Review of TRH Jardin del Mar

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TRH Jardin del Mar
Ranked #23 of 35 Hotels in Santa Ponsa
Reviewed August 11, 2014 via mobile

It was our third time staying here. We last stayed 3 years ago in May 2011. Upon arriving, we found reception very helpful. Our room was on floor zero overlooking the pool which was ideal as we have two young kids (aged 16 months bd 4). A small safe was €15 for the week with a €6 deposit. We opted for a slightly larger safe that was €18 for a week with the €6 deposit. The safes are in reception. Wi-Fi is €24 for the week or €4 a day. That price is per device though which I thought was steep. The room was clean although we did have some ants in the bathroom. We just got some spray for this. To be honest I've come to expect ants after years of sun holidays. The TV had 6 English channels - ITV1, ITV2 and ITV4, CBeebies, BBC1 and BBC2. CBeebies was very handy for the kids. ITV2 was good at night because they show movies most nights so something to watch when you come in late and kids are asleep. The hotel is only 5 minutes walk from the square where there is entertainment nightly. It is also near plenty of restaurants and a walk to the beach only took us about 15 minutes even with one child in a buggy. Taxi rank and bank machine are also very close with a Spar shop just across the road. I'd definitely come back but the one frustration was the sunbeds. The hotel do have a couple of signs up saying they can't be reserved but everyone ignores it. Every morning at 8 I could hear the banging of flip flops running at 8 as the door out to the pool opened (we were in room next to pool door). I thought it was torrential rain the first morning! One morning I was up with my infant daughter at 7.40 and went out on our balcony and people were already cueing. One man did tell me he saw people cueing at 7.20 one morning. Do people really come on holidays to engage in this sort of ridiculous behaviour? This was happening back in 2010 (albeit then the pool opened at nine and not eight) but I really feel the hotel need to do something about it at this stage. Some of the loungers we saw were barely even used by people during the day then. I thought you went on holiday to escape the "rat race"? We found the pool area very good and our son and 7 year old girl with our friends made plenty of friends at it and in the square. Inflatables like rings are allowed by the lifeguard but long rectangular lilos aren't so don't waste your money on them. We'll definitely go back again due to the excellent location and pleasant stay but if you are going to this family hotel to try and get a tan be prepared to get up early for it!!!

Stayed: August 2014
3  Thank Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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459 - 465 of 1,228 reviews

Reviewed August 10, 2014

We were looking forward to this week on the beach. Santa Ponsa has a great beach, very flat and all sandy apart from the mini pebble beach at the hotel. I was a bit annoyed by the rude guests who put out towels on beds at night, so we went out everyday. What is wrong with people? The buffet breakfast was good and the staff tried hard but when we were late to eat it was a mess. Missed the fact that there was nothing to do at night, no entertainment, a bit strange. We resorted to going for walks along the sea front. Roll on next hoilday.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
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2  Thank Stephanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2014

This place was really really good. We arrived quite late last Friday 1st and were checked in. We stayed in 414. Very clean room and I recommend the sea view as it's unreal. Room consisted of small kitchen, bathroom, bedroom with 2 single beds pushed together and a sitting area with 7 English channels on the TV. We had heard of theft but we didn't experience any whilst there. We got a safe at reception for €15 a week a €6 deposit. Location is great. Very close to supermarket and Square on our doorstep. We ate breakfast most mornings in Royal Garden across the road and was great value, €5 for Irish breakfast. Pool was lovely and spacious. Got sun beds no problem. Short stroll to Santa Ponsa centre where there are bars and restaurants some great value but avoid the Chinese near the large roundabout past McDonald's. Service crap and food rotten. If walking isn't your thing then taxis are less than a fiver from this hotel to Santa ponsa. Palma nova has an excellent crazy golf course. All in all great time. Friendly staff and no issues. Would return here in the future. Pool side bar is very nice and reasonable.

Room Tip: 414 has excellent sea view and pool view
  • Stayed: August 2014, traveled with family
    • Location
    • Sleep Quality
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2  Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2014 via mobile

Nice hotel spoilt by the mad 8 o'clock frenzy to place towels on sunbeds. We found ourselves walking to a bar called the watering hole. They had a swimming pool and use of sunbeds for 3 Euros (1.5 for kids).

Stayed: August 2014, traveled with friends
1  Thank Asa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2014

Just back from 10 days stay at the Jardin Del Mar , We booked this holiday and went with mixed feelings after reading so many bad reviews , however we found the hotel to be very nice inside with lots of areas to sit and relax , staff especially Esther on reception very helpful , the pool area very clean , the pool itself beautiful .Our room was on level 2 with a seaview , blocked slightly by the palm trees but balcony had Sun all day which was most pleasant .The location of Jardin is excellent , the hidden beach stunning , plenty to eat and drink near by , we enjoyed some fun nights in the Square a short work away .We used a safe which are in reception , which cost us 24euros for the ten days ,no problems experienced for us with theft .Overall great family holiday will return next year .

  • Stayed: July 2014
    • Value
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1  Thank sarahball20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2014

We stayed in the hotel for twelve days! When we arrived we expected a lively atmosphere in the resort as our travel agent suggested it to us for a party holiday. The hotel has no entertainment, and the bar staff are very unfriendly. I was at the bar ordering a drink and the barman acted in a highly inappropriate manner by first ignoring me in favour of serving a man, then by making inappropriate remarks towards my appearance. However on a positive note the food at the bar was cheap and pleasant for the money we paid. The rooms are adequate. Having travelled with two others the size was standard however if you are travelling with a family it would not be suitable. I lay down on my bed to find that a rock would have been more comfortable! The sofa bed is actually far more comfortable. Furthermore when we arrived we discovered that even though we were booked under self catering we had to rent a kettle, toaster etc! The cost of a Kettle was 10 euro per week and it was full of limescale. On the second night we attempted to cook but the power tripped every time we switched on the cooker! There is also no oven and the fridge turns off when you leave the apartment. We had heard before we had arrived that there was a frequency of theft by staff coming into the rooms. As a precaution we locked our suitcases and rented a safety deposit box. We had no problem in this area and felt quite safe in the complex. In addition if you wish to acquire a sunlounger be prepared to queue from 8am as there are not enough to facilitate even half of the residents in the resort. For those who want to venture into santa ponsa itself there is a short cut along the beach from the apartments beside the hotel! The walk is stony however cuts your journey in two! This is the route we personally took to get to the lively strip! If you are seeking a party holiday DO NOT stay here! I would advise the deya as we have spoke with people who are staying there and love it! To end on a lighter note the reception staff are very helpful. On a highly important note in the twelve days we have stayed here we have paid 32 euro for wifi, which to me is ridiculous.

  • Stayed: August 2014
    • Value
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3  Thank Rubyyyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2014 via mobile

Just arrived back from two weeks at the Jardin Del Mar. Our children absolutely loved the pool and we had a great time. We stayed half board and the food variety was ok. The main issue was that they didn't clean the floors of the restaurant between dinner and breakfast so we did experience ants and a croakroach at breakfast time. Their explanation was that the cleaners cleaned only once a day after breakfast and they did not have brushes!

It is in a beautiful spot and the walk to the main beach was fine for my 5, 3 and 11 month old even in the heat.

On the first night they put us on the ground floor where the door does not double lock and could easily open with one turn- not good with young children or with the thefts... they did not lock at all from the inside. However the receptionists were very good and moved us to another room after two days. All rooms double lock from floor one up.

There was face painting provided free of charge in the evenings which the children loved and fab entertainment at the square just round the corner so it meant that the hotel was lovely and quiet.

It was a nice hotel with lovely views from the pool or in higher rooms but they need to think about the impressions they provide guests at breakfast time. Obviously, with a baby... there was food on the floor that we picked up and I did ask for a brush but they said they didn't have one. That did annoy me.

  • Stayed: August 2014
    • Value
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    • Rooms
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1  Thank Winshillite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TRH Jardin del Mar

Address: C/ Huguet des Far 1, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#13 On the Beach Hotel in Santa Ponsa
Price Range: $53 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TRH Jardin del Mar 3*
Number of rooms: 199
Official Description (provided by the hotel):
Our hotel is located in the southwestern part of Mallorca, overlooking Santa Ponca’s bay. We offer apartments with air conditioning and private balcony. The hotel has an outdoor swimming pool, with a solarium with fantastic views. All apartments have a kitchenette and a fridge. The Jardín Del Mar Hotel has a bar-cafeteria with big TV screens. There is also a snack bar by the pool. Among the leisure facilities, customers will find a gym and a beach volleyball court, sauna and indoor pool (not available from May to October).The hotel is located 10 minutes drive from the lively resort of Magaluf. Customers will find Santa Ponca’s beach in about 5 minutes on foot. ... more   less 
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Also Known As:
Trh Jardin Del Mar Hotel Santa Ponsa
Jardin Del Mar Santa Ponsa
Jardin Del Mar Majorca
TRH Jardin Del Mar Santa Ponsa, Majorca

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