I don't know if the people with the 5 Star ratings stayed in the "Sorrento" part of the apartment building but our experience in our room in the Portofino was definitely not worth a 5* review.
The apartments themselves are spacious and we were on the 4th floor with partial ocean views.
Our Apartment had one bedroom with two beds, one bath and a living room with a sleeping couch, small TV and a kitchenette.
The kitchenette was well equipped but we ended up not using it at all, but for those who plan on doing so: there is enough tableware for at least 4 as well as a small fridge, stove, microwave and water kettle.
Santa Ponça beach is just across the street and Palma is easily reachable by bus if you decide not to rent a car.
We only spent one day in Santa Ponça Beach as we had rented a car and chose to explore the island. The highway was easily reachable and we didn't have trouble finding street-side parking (as the hotel will charge you extra for parking).
The shower. FULL WATER POWER. Loved it.
The employees at front desk were always very pleasant, relaxed and eager to help.
You can hear pretty much everything from upstairs and neighbors to the side. As we were there in low season, the sound wasn't bad but if you are there in high season and are a light sleeper be aware that the street and neighbors' noise could be an issue.
The beds are very worn (the sheets were all ok though) and there is only one thicker blanket provided (consider this when traveling during off season as nights can get very chilly - I was freezing)
As I already wrote, if you rent a car you will have to pay extra to park it at Portofino.
Extremely dirty with not only sand and dust but also hairballs all over the place.
As a couple we wanted to move the beds closer together only to find even more dust under the beds.
I wish I had actually taken pictures because in all my years as a frequent traveller I have never seen an Aparthotel room floor that dirty.
So while the service at front desk might be good, the housekeeping service is very poor.
We booked this in a spur of the moment as part of a very, very, very cheap last minute deal so we were not expecting much anyways.
We were pleasantly surprised that it is well located on the "quieter" (at least during low season) side of Santa Ponça and we pretty much just came there to sleep so we didn't need much luxury.
If you are considering staying at the Portofino, keep in mind how little this costs and be aware that it won't be luxurious. AT ALL.
If you don't expect much more than a place to stay and just that, you will be fine staying here.
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- Also Known As:
- Apartamentos Portofino y Sorrento Hotel Santa Ponsa
- Apartamentos Portofino y Sorrento Santa Ponsa, Majorca