Stayed at El Paso for one week at end of August with hubby, daughter and son-in-law and 13 year old grandson. My comments as follows:
Long queues to check in, but gave you lots of info and staff very pleasant and helpful. Reception lounge area has lots of comfy chairs and sofas to sit in but as its the only area with free wifi, its always full of the younger generation with their various tablets/laptops/phones etc.
I had emailed with room requests a few weeks before our holiday, asking for bunk bed for our grandson and a room in the 4000 block with a pool view. I got a nice email back saying they would do their best to give me what I asked for, but couldn't guarantee it. At check in we were given rooms in the 3000 block (Iguana) with no pool view and no bunk beds. The rooms turned out to be in quite a good location, halfway between the pool and the main reception/restaurants and bars, and since the room had a single bed for our grandson, we didn't make an issue of it. In fact, there didn't seem to be many rooms with a decent view of the pool, mainly because of the trees around it. Furnishings in the room were fine but not luxurious, with a digital safe but no kettle or fridge. Balcony was small and in one of our 2 rooms the single bed was across the balcony door which made it almost impossible to get out onto. The bathroom had hand soap at the sink and liquid soap in the shower. There were sufficient towels in the bathroom with pool towels available from reception at no charge. Decent sized wardrobe but not many hangers.
The pool is lovely and very big, but a bit cool, even at the end of August. Plenty of sunloungers and we never had a problem getting 5 together, as long as you were flexible about where you sat.
Food from the pool bar was good, with the highlight being the cheese and ham toasties that appeared mid afternoon every day. Yes there were lots of wasps around whenever you tried to eat by the pool, but I don't really see what could be done about that. Plenty of lifeguards on duty all the time.
One of my usual grouches on holidays is that the food in buffets is not really hot - well here, for the most part, it was hot. Plenty of choice, something to suit everyone, with 3 themed nights every week, Italian, Mediterranean and Chinese I think they were. We found the inclusive drinks to be of a good quality- my daughter is a bit of a wine buff and she found all the wines to be good.The menfolk drank the beer (Estrella) which they said was good. I drank soft drinks and Sangria, which was very good. We didn't try the a la carte El Coyote restaurant, because it had much less choice of menu and we liked being able to pick and choose a bit of various dishes rather than just having one served at your table. Breakfast was good except as mentioned in other reviews, the bacon was fatty streaky and a bit undercooked, and the fruit juices were a bit watery.
This was our first ever all inclusive holiday and it was lovely to be able to have drinks whenever you wanted without having to dip into your wallet. Soft drinks were from self service machines at the pool bars and in the restaurants. My own particular favourite was the self serve coffee machines in the restaurant and lobby bar. They served lovely Lavazza coffee, which I can drink by the gallon - the milky coffee was great. They also have water dispensers as well - we took a couple of empty plastic bottles to keep some in our room.
We didn't notice any activities in the pool, which would have been good for the kids. The evening entertainment was what you would expect - singers, the chap juggling balls etc, but it wasn't bad.
Computers near lobby bar were available at a cost of 1 euro for 10 minutes. The games room had table tennis and air football type games.
We generally found that if you were polite and smiled at the staff, then they would respond in the same way.
We found the hotel mini train useful for going to the theme park, although there is a short cut that goes off the terrace at the back of the Lobby Bar. We used the hotel's free shuttle bus into Salou. The mini train that goes down into Salou costs 3 euros per journey and one day we got a taxi into Salou that cost about 8.50 euros. I agree with other reviews saying that Russian/Eastern European holiday makers in the hotel don't seem to understand the concept of waiting their turn and at reception and in the restaurant would ignore anyone waiting and just walk straight up to the front - so annoying. Also, in the theme park the Spanish visitors seemed to thing that being Spanish, they had priority over visitors of other nationalities and would just queue jump all over the place grrr!!! Overall, we enjoyed our stay and found it to be good value for money when you take into account the free theme park entry (we did buy express passes which were well worth it). Would recommend it for a family holiday.
- Official Description (provided by the hotel):
- Just an hour from Barcelona, El Paso offers a "All Inclusive" designed for families, from which you can enjoy both the hotel and the park PortAventura. The hotel recreates a traditional Mexican hacienda with authentic Aztec decor. The spectacular gardens and the friendly treatment of its people will make you leave behind the stress of everyday life and delve into the beauty of colonial Mexico, just a few minutes from the gates of PortAventura Park.Tumbate really huge pool and relax in comfortable chairs while you impregnate all the excitement of the exotic and extreme comfort of Hotel El Paso. Your children will have fun playing in their pools.And nothing better for fun swimming around a sunken galleon in full pool! Structured in different buildings around a central gardens and crystal blue pools. In our restaurants, savor the best Mexican cuisine and will have espectaculos.Las colorful colonial-style rooms are ideal for a family stay, surrounded by gardens create an atmosphere of serenity and relaxation. Ideal for after hours fun dive into adventure at PortAventura Park break, as tickets are included in the price of your stay! In 2015 the 20th anniversary of the opening of doors PortAventura is met and to celebrate in style with family, friends or partner, we expect you to live unforgettable moments. This year PortAventura presents the new how will offer its Soleil Cirque in the Resort, Amaluna. Furthermore, in 2016 Ferrari Land will open in Europe PortAventura resot to offer a real race track, the highest and most rapid vertical accelerator in Europe and the first luxury hotel themed for the first time in the history of the Ferrari brand, including other surprises. ... more less
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- Also Known As:
- El Paso At Portaventura Hotel
- Hotel El Paso