This was my third visit to El Paso and to be honest I echo most of the recent reviews and believe the disappointed ones. It certainly has lost its connection with the people and become money orientated. I stayed there 16th to the 27th July with my wife and son. Months ago I emailed asking for a room with a pool view, and mentioned my email request when we checked in. It was greeted by a blank eerie look from the reception person and was asked "are you sure you sent it"....I couldn't believe she actually said that. She said sorry there are no rooms overlooking the pool because of availability.
We were directed to room 1011 and when getting to the room it looked OK until I opened the curtains to find it was right next to about 50 people sitting on chairs next to a courtyard bar where the maze used to be. Kids were running around screaming and shouting. Once the lights were on it was like being on a stage and we were the act I had just opened the curtains and everyone turned around....As well as that, the air conditioning did not work. So without opening the cases we trundled back to reception, cases and all. I explained about the room had no privacy, was like being like a peep show, and the A/C was not working. The reception miraculously found another room in block 5. Once again we trundled over to it, opened it up to a very dank musty smell. I was better than 1011, but noticed there were holes in the cupboard where the safe was…. Again I contacted reception to complain about the lack of safe. “You can put your belongings in our safe in reception” I thought she was joking. Everyone gets in their safe about three or four times a day, and I didn’t want to queue up every time I wanted something so again I demanded another room. So again we trundled back to reception cases and all. Third time lucky we managed to get another room in block 4 which was smelly, but better than the other two.
I have no complaints about the quality of the food, other than the Butlin’s type queues which were often long with people holding plates which made me feel like I was in a queue for a soup kitchen. This was also the same for the bars, which were often closed at times where they should be open. I suspect they do this to stop people drinking. They were also situated far away from where you sometimes wanted to be, such as reception, where I had to walk quite a way to get a drink. Why oh why don’t they have a soft drinks dispenser like in La Maya to help eliminate queues. The pool bar also served as an ice cream station so if you wanted a drink, you also had to compete with 10 kids wanting ice cream. The kids were not the problem, it was just another delaying tactic by the hotel to keep the queues big and slow down the alcohol being served…..Why, to save money of course.
After watching firework displays guests often return to the hotel thirsty, only to find the water machine is empty, and the bars are closed….How convenient. As I pointed out this hotel penny pinches with veiled underhanded tactics aimed at saving money. El Paso get some soft drink dispensers for gods sake to reduce the queues at the bar.
I saw people putting towels on loungers at midnight….YES MIDNIGHT. You had to get up very early to get a lounger by putting towels on it, because if you didn’t you would not get one, simple. On one occasion my towels were stolen and the loungers were removed by somewhere else. Mexican/Spanish music was belted out of speakers around 8:30 each morning, so forget any lie-ins.
Entertainment was poor to say the least, so most nights we walked to the Solaris Palace to watch theirs which consisted of various acts and tribute bands.
I can only echo that the park is a saving grace and agree with fellow travellers sentiments. Rides were great; weather was brilliant, shows awesome.
I do believe El Paso has lost its mojo. I was there 2003 and 2006, and feel that now its all inclusive, quality has gone down hill.
Will I return… I doubt it. I cant fault the Theme Park, but I can fault the hotel.
- Official Description (provided by the hotel):
- Just an hour from Barcelona, El Paso offers a "All Inclusive" designed for families, from which you can enjoy both the hotel and the park PortAventura. The hotel recreates a traditional Mexican hacienda with authentic Aztec decor. The spectacular gardens and the friendly treatment of its people will make you leave behind the stress of everyday life and delve into the beauty of colonial Mexico, just a few minutes from the gates of PortAventura Park.Tumbate really huge pool and relax in comfortable chairs while you impregnate all the excitement of the exotic and extreme comfort of Hotel El Paso. Your children will have fun playing in their pools.And nothing better for fun swimming around a sunken galleon in full pool! Structured in different buildings around a central gardens and crystal blue pools. In our restaurants, savor the best Mexican cuisine and will have espectaculos.Las colorful colonial-style rooms are ideal for a family stay, surrounded by gardens create an atmosphere of serenity and relaxation. Ideal for after hours fun dive into adventure at PortAventura Park break, as tickets are included in the price of your stay! In 2015 the 20th anniversary of the opening of doors PortAventura is met and to celebrate in style with family, friends or partner, we expect you to live unforgettable moments. This year PortAventura presents the new how will offer its Soleil Cirque in the Resort, Amaluna. Furthermore, in 2016 Ferrari Land will open in Europe PortAventura resot to offer a real race track, the highest and most rapid vertical accelerator in Europe and the first luxury hotel themed for the first time in the history of the Ferrari brand, including other surprises. ... more less
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- Also Known As:
- El Paso At Portaventura Hotel
- Hotel El Paso