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“dirty and horrible”

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MedPlaya Hotel Calypso
Ranked #29 of 93 Hotels in Salou
Reviewed June 11, 2013

we stayed here for two weeks in may 2013 and was so disappointed ,took an hour to be checked in reception staff were very pleasant , when getting to my room lift was dirty with rubbish on the floors and corridors were dirty my room was filthy when i complained to my rep he was very unhelpful so brought my own claening products and cleaned myself every day ,bar staff miserable ,pools freezing cold only went in once in two weeks , my four year old never got to sleep before midnight as so noisey outside ,really unsuitable for families with young children , large groups of students stay at this hotel and some were very noisey also lots of stag do;s ect will never go there ago but salou is nice

  • Stayed: May 2013, traveled with family
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1  Thank louise w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,009 - 1,015 of 2,198 reviews

Reviewed June 9, 2013

This hotel does not accommodate babies in any way and all hotel staff support this without excuse. Absolutely no baby change anywhere, not even baby change mats. I was directed to change baby on the toilet floor which wasn't clean. Huge hotel but it was very dirty and dingy.
Obtaining hot water and sterilising bottles was a mare. Microwaves weren't always available, and on a number of occasions they were simply out of order. The staff couldn't confirm that the water from the coffee machines was safe for English tummies. Using the coffee machines or the machines behind the bar is the only way to get boiled water as the microwaves didn't always work. Our baby had diahorrea throughout the entire stay. The staff weren't willing to say whether or not the machines or their Barista used Brit friendly water. NOT ALLOWED A KETTLE IN ROOM to boil own bottles water as it trips the hotel.
The rooms were in real disrepair. Chunks out of walls, marks and wires hanging out. Hotel exterior covered in rust streams. Couldn't find jacuzzi or whirlpool and air con wasn't turned on until July.
The food was horrendous. Raw (clearly uncooked- chef didn't care) chicken served to us 3 times in 4 days. We were in a large party with children and toddlers and felt that the food was so poor it was not safe. We spent 800 euros on eating out. The chicken nuggets had grit in them and tasted like pooh. Yoghurt a were warm, birds ate at the bread for breakfast and lunch. Hotel was a mess.
Position quite good. Just off a rough street and a short walk to Main Street. Often glass on the floor so had to be careful with the kids at night time.

  • Stayed: May 2013
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2  Thank Bird-herd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

We spent last week at the Calypso and found it clean and tidy with pleasant and helpful staff. The food was good with a nice choice. The rooms were basic, but kept clean and tidy. The only draw back is the pool is freezing even though it was getting 10 hours of sun a day on it, but there is a very nice beach 15 minutes walk up the hill. Great location for the adventure park too. Taxi 7.50 euro. Would go back.

Room Tip: We stopped in the 2nd part overlooking the children`s and we slept ok.
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  • Stayed: June 2013, traveled with family
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Thank Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013 via mobile

Overall this hotel was ok. The room was nice except for the air conditioning which didn't work. There was a decent selection of cocktails available on the all inclusive package however they were all pretty horrible! My main problem was with the food. Breakfast was fine, the usual really, but dinner wasn't very nice at all and there wasn't a wide selection of food. So we were left with going out to eat, which cost more money, or living on chips and pizza from the snack area which does get boring after a while! The staff were very friendly and the service from them was good. So I wouldn't go to this hotel again but it wasn't too bad if you can get a cheap deal.

  • Stayed: September 2012
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Thank ktellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

Before I went to this hotel 18-25th May 2013, I read quite a few reviews and must admit that some of the views could put people off of going but I decided to judge for myself. I stayed in Calypso 1 room 528 and although the furniture was a little dated the room itself was very clean.Maidservice was very good with towels being changed when you left dirty ones in bath or on floor, she was very pleasant and always had a smile for you.Food- yes it was always cold but there are microwaves in the Restaurant for you to warm up if needed. Variety could be improved on but having said that we were always able to find something we liked. The outside gril was very good and both my husband and myself ate out there every day and thoroughly enjoyed the variety that they had there. Bars were also very good didn't have to wait too long to be served once again staff very pleasant (especially lady called Engana who always gave everyone a lovely smile and was as fresh at the end of the night as she was at the beginning)She is an asset to this hotel. I wouldn't go back there again but only because there were too many very young babies and children there. Also this hotel pays host to school parties. I have read some bad reviews re these school parties so would suggest you ask to be put in Calypso 1, although I didn't see them causing any trouble while I was there. I have seen an unhappy report from someone who was there the same week as us and were in Calypso 2, which is where the school children are put. So perhaps again ask for Calypso 1. Entertainment was good and especially if you had young children as they catered a lot for them. This is the only reason I would not return to this hotel- I knew before I went that it was a family hotel, but was not expecting this amount of children (seemed like hundreds of them)-slight exageration. All in all if you want 5 star and child free- then this is not for you. Otherwise give it a try.

Room Tip: Had a road facing room- could be a little noisy when coaches pulled up and left their engines runnin...
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  • Stayed: May 2013, traveled as a couple
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3  Thank yvonne c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

after reading the reviewes decided on weeks holiday 14-21 2013 may we must of gone to a diff ent hotel it was that bad we spent all our time out it doesent tell you that it caters for students who untill after 3 am were drunk and hopping from balconies rude manners in rest rant took photos of the room we were given in the calypso11 the only time we know the cleaner had been in was when the bin had been emptied we had towels changed once but had no bed change the food was cold and the childrens meals were okif thay liked chips and nuggets we had most meals out the room was dirty the toilet brush had you know whot on it and i t wasstill like that the day we left we felt like second class holiday makers reported to reception but no joy if i had more money i would of found another hotel

Room Tip: domt go there
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  • Stayed: May 2013, traveled as a couple
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1  Thank jackie730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Public Relations Manager at MedPlaya Hotel Calypso, responded to this reviewResponded June 3, 2013

We are very sorry to hear that you were disappointed with your recent stay at the Hotel Calypso.
The Hotel Calypso is a large hotel in Salou, popular with many nationalities and we are very sorry if the behaviour of other guests impacted on your overall enjoyment.
At the Hotel Calypso we follow very strict hygiene and cleaning procedures, and we are sorry that if your room had not been cleaned this was not brought to the attention of our staff.
The Hotel Manager at the Calypso is keen to resolve any issues whilst our guests are still in hotel and we are sorry that it appears she was not given the opportunity in this case.
We hope that in spite of this your overall stay in salou was positive

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Reviewed June 2, 2013

Loved it just got back on the 25th of may and the ver next day booked to go back for the 3rd time.whebn we arrived and checked in and went to the restaurant we were pleased to see the staff actually recognised us from our prior visit which was a nice touch considering its a very busy hotel the work very hard as does the entertainment team kids club was a god send for our two girls food was good as was the beer wine etc cant wait for next years trip see u soon calypso

  • Stayed: May 2013
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Thank martin_197923698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Public Relations Manager at MedPlaya Hotel Calypso, responded to this reviewResponded June 3, 2013

Thank you for your review of your recent stay with us at the popular Hotel Calypso.
We are pleased to hear that the hotel ticked all the boxes for you and your family and very much look forward to welcoming you back to stay with us next year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MedPlaya Hotel Calypso

Address: Pompeu Fabra 54-62, 43840 Salou, Spain
Phone Number:
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Salou
Price Range: $56 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MedPlaya Hotel Calypso 3*
Number of rooms: 514
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Also Known As:
Hotel Calypso Salou
Calypso Hotel Salou

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