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All reviews euro salou pool bar bar staff toasties all inclusive package great holiday minute walk to the beach bad reviews plenty of choice burger family holiday kids disco evening entertainment animation team hotel is situated after reading the reviews lovely beach
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Reviewed 3 weeks ago

As a previous review states if you don’t like noise don’t book this place ! Was given a room in the 6th floor,screaming shouting and people walking up and down all night.Ask for upgrade the following day stressing we needed a quiet room as we had no sleep,cost £154 to upgrade for 3 nights,not realising till bed time the room was opposite the lift shaft serving 3 lifts,sounded like a hoover on all night with bangs and doors opening and closing.Breakfast consisted of raw bacon and undercooked sausages so stuck to the cheep cornflakes and fruit as there really wasn’t much choice for English food . This hotel really doesn’t care about it customers !

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Vi60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta L, Director de Relaciones Públicas at Eurosalou Hotel, responded to this reviewResponded 1 week ago

Dear guest,
We would like to thank your time dedicated sharing this review with us. First of all, we would like to apologize if your stay wasn't pleasant. Your comments and suggestions are much appreciated as they support our improvement efforts. We've made detailed notes of your many useful recommendations and will consider them.
Best regards.

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Reviewed 3 weeks ago

It was an excellent hotel with great service all around. It has been the second time my girlfriend and I have stayed at the hotel, both times we stayed with all-inclusive around the June/July period.

Staff:
The staff are very friendly and offer great service. The bar and entertainment staff were full of energy making sure everyone felt welcome.

Rooms:
The rooms were clean and spacious, with good air conditioning and a balcony. We received fresh towels everyday. The bathroom was also very clean upon arrival.

Location:
The location is great, it is about a 10-15 minute walk to the beach. The further down you walk the more bars, restaurants and shops you will come across. It will be about a 45 minute walk to PortAventura, which can easily be done. You can also take a bus which costs about €2 per person (each way) and takes 10 minutes to get to PortAventura, but they arrival in 25-30 minute intervals.

Food/restaurant:
There is different service for breakfast, lunch and dinner; served in the style of a buffet. During dinner the restaurant can be packed but overall it is still good service. I would recommend always checking out what the chef at the end is cooking and he will cook the food fresh for you.

Bar/entertainment:
Bar and entertainment staff were great, very friendly. There are activities and entertainment everyday, even if you do not participate it is really good fun to watch. The staff at the bar were excellent with their service, they served quickly and made sure no one would skip the queue.

Other:
There is no wifi in the rooms (for free) so you will have to use your mobile data or stay in the lobby. I personally feel like this is no problem, since you're on holiday there is no need to be on your phone so much!

I would definitely recommend this hotel to couples and/or families.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Paradise55720075648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta L, Director de Relaciones Públicas at Eurosalou Hotel, responded to this reviewResponded 1 week ago

Dear Guest,
Thanks for sharing the excellent review with us! We're so glad that you had an exceptional experience with us from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We aim to please and your appreciation lets us know we're doing our job!
We look forward to welcoming you back again soon!
Have a wonderful day!

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Reviewed 3 weeks ago

Room tip: Sweep the floors and clean under the beds, also clean the mirrors.
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Marta L, Director de Relaciones Públicas at Eurosalou Hotel, responded to this reviewResponded 1 week ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 weeks ago

Where do I start... on arrival we were given our room card, we went to our room which was facing a main road even though we had requested a pool view. Therefore we returned to reception and were advised to come back at 9am the next day to speak to the manager! We returned at 9am and were told the manager was not available and to come back at 11am, we returned again and eventually our room was changed to a pool view.... The room was very basic and small, there was no fridge or kettle (you had to pay extra for these items)! The room walls are very thin so you could clearly hear everything that was happening in the room next to you. The shower flooded and you would need at least two towels to clean the water up. The balcony was also small.

All inclusive... we had paid for all inclusive and was absolutely shocked to find out you had to pay extra for bar snacks, cocktails, slushes etc. You also had to pay extra if you wanted to use the spar facilities which was €14.00. The all inclusive ran from 11am to 11pm therefore if you wanted food or drinks before or after these times you had to pay extra for them, they were very strict with this as well as my partner asked for a bottle of water at 11.02pm and was told he had to pay €2.50. The food was awful, the burgers and chicken were raw (see attached pictures) we still had upset stomachs when we arrived home. The choice of food was also very repetitive, we spent most of our euros eating out every night, which is extremely disappointing when you have paid for all inclusive!

Entertainment... the hotel advertised different acts for each night, however it was the same entertainment every night, no variety at all.

Pool... you had to get up early to put a towel down to ensure you got a bed as there was not enough sun beds for the amount of guests. The pool area was also continuously over crowded with local Spanish children on school trips who were very loud and had no consideration for others using the pool area.

Location... the hotel is about a 10 minute walk to the local beach and about a 20 minute walk to the main bars and restaurants.

This was the first time that we had stayed all inclusive and to be completely honest it was very disappointing. This holiday turned out to be an expensive one for us as we spent over €1000 extra due to the poor quality of this hotel.

Salou is a lovely place and we would come back however we would definitely NOT stay at Eurosalou again!!

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank Deniseanddegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta L, Director de Relaciones Públicas at Eurosalou Hotel, responded to this reviewResponded 1 week ago

Dear Denise,
Thank you for sharing your valuable feedback with us. Our sincere apologies for not meeting your expectations during your stay and for all issues you encounter. We strive to provide the best service to our valued guests. We have a lot to offer and we hope you will come back so we can have the chance to turn your experience around.

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Reviewed 3 weeks ago

Arrival, staff excellent, room very nice and clean, fresh towels daily. No kettle in room, fridge you can hire. Pool large, sunbeds full early but always rack fulls to carry and find space yourself. Only did BnB, everything you could want, hot and cold drinks too. On departure day room to leave cases. Downside, two parties of kids, one had 92 kids and 12 staff, noisy so asked to move room and staff did so, they weren't happy with the group's either and told them so. No hotel is going to refuse very large kids groups, ££££. Best nights sleep I've ever had on holiday. Excellent location for us, quieter end of Salou but easy walk to the noisy bit. I would recommend for families, just need a higher floor than the kids groups. Unlike some reviews, I never heard noise from the balcony's. Staff very good and the cleanest place I've ever been to.

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank andrewbowley205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta L, Director de Relaciones Públicas at Eurosalou Hotel, responded to this reviewResponded 3 weeks ago

Dear Andrew.
Thank you very much for the time taken to share your experience and for the recommendation. It was really great to read that you enjoyed, once again, your stay at hotel Eurosalou.
We are glad that the team made you feel welcome and comfortable, great staff attitude really makes the difference.
We are also delighted to hear you thoroughly enjoyed our location and the area.
We look forward to welcoming you back in the near future.
Warmly,

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