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“roylal apartments salou (royal that a joke) holiday from hell stay away!!!”
Review of Royal Apartments

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Royal Apartments
Ranked #82 of 93 Hotels in Salou
Reviewed July 20, 2012

just got back on the 18/7/2012 from royal from hell ,got in our room on the Saturday the smell omg worse than a sewage, there was holes in the walls, electric wires hanging from lights ,paint flaking from celling,fire alarm hanging from the wall cupboard doors handing off ,curtains riped and hanging off the rail, did have clean bedding when arrived but all riped that's with out the ants nests everywhere even on the bed ,the bath had a green/brown stain witch wouldn't come off . that was first day on the Sunday we hadn't unpacked come up to the room and someone been in there as they made 2 bed and slashed my cases all around the zips and thrown our clothes everywhere even make up and my daughters contact lenses lucky i read the reviews day before we got there so i had everything on me (money, passports, insurance ect) went and told office and they laughted at me did ask if i wanted locks changed but I HAD TO PAY 60EURO what a laughed ,looked nice but was dirty ,brown scum around the tiles and broken tiles , we was there for 10 days with no air con no change of sheets or towels couldn't sleep had to have doors open but that's all you could here was the cars going round the roundabout beeping all hours the music from the nightclub and the kids going and coming out of the nightclub ,and not even a drop of hot water for shower or wash in sink the sea was warmer . cant wait to print my pic off and take with my complaint letter to Ferris i wouldn't like to be in that office when i get up there . the worse holiday of mine and my children's life what finished it off it took us 30 hours to get home .holiday from hell was nothing compared to this . the rep well what can i say more sense out of a gold fish when you could find her. the only thing that would be good for this place would be a bomb PLEASE PLEASE SAY AWAY AND IF YOU HAVE BOOKED FOR HERE CANCELL ASAP HELL HOLE BETTER

Room Tip: stay away from this hotel
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Stayed: July 2012, traveled with family
1  Thank vicki h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 - 31 of 67 reviews

Reviewed July 15, 2012

I have just come back on 13/7/2012... These apartments are disgusting they smelt really bad of sewage all the way through the holiday, we had to go buy scented candles to try and disguise the smell. The apartment was old and the curtains were torn the bath had holes in as well as all the doors. the shower curtain fell off.. There was no one on reception at all.. We arrived at 11 pm and had to find out were we got the keys from off the local bar owners... it was streets away from the hotel... The pool was dirty, it had about 15 sunbeds for all the guests to use, no lilo's were allowed in the pool which for children is not good on holiday.... overhaul these apartments were horrid and a very unpleasant stay!!!!..........................The food from the brown cow and from the brown bear steak house were great...I am a very fussy eater and don't really like any other food but English and these two pubs were very British food e.g proper bacon, chopped tomatoes, lovely steak and ribs at the brown bear steak house.

Room Tip: Rooms facing road are very loud and there is a Spanish night club to the rear so that is loud at nig...
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  • Stayed: July 2012, traveled with family
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Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2012

just came back from 18th june to 2nd july 2012 i would never go again they are really dirty never been cleaned plaster falling of walls beds got holes in them and sofa got holes in bathroom dirty no enamal on bath smells of sewrage no reception cant sleep traffic and noise from bar under appartments open all night pool has no depth markers dangeroius to children cant play with balls or use floaters no air con live wires sticking out of lights no shelves to put food in all brooken fridge rusty cooker runs with rust 5 of us went me my husband and 18,13,11 year old children never ever would i go again no cuterlery only for 3 people and cups and plates no reps no reception have 2 go 2 blocks away to get keys cost £120 english pound for deposit for a dump cant get money back untill its clean left it cleaner then we got there full of ants what more can i say i have wrote a letter to ferris i have takeing photos plz plz do not go to thease appartments been to lots of places with ferris had no problem apart from thease ferris vwhat are you thinking thease are horrible

  • Stayed: June 2012, traveled with family
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3  Thank melanie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2011

Having booked a holiday before i read any reviews , i was quite worried and dreaded going away on a weeks holiday with Ferris , because of bad reviews. However when we arrive the desk was very helpful we got the keys before midday , the outside of the building was secure and beautiful , accommodation was clean , clean towels , clean extra bedding , Kitchen excellent full size fridge freezer , cooker utensils , microwave and even a new washing machine what more could you ask for , no noise very quiet , and will be back next year for 2 weeks .

Room Tip: room 517 excellent
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  • Stayed: October 2011, traveled as a couple
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3  Thank Pamela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

I just got back from a two week holiday at the Royal Apartment, Salou. We went with Ferris, who in the past have provided nice accommodation, but they let us down badly this year. After checking into the apartments and after paying 150 euros deposit (50 euros per person) we were told we had a 7 hour wait for our room. Our luggage was locked away in a room next door to the reception area, however this room was a glass fronted building on a main road, in which it seemed the exremely rude receptionist would give the key to anyone who asked. After 7 hours of walking around Salou, we were finally given our key. I should say that during the collection of our key, 2 parties complained about the state of their room and demanded to be moved. On arriving at the room (when we eventually found it) the first thing that hit us was the smell. There was a strong sewer/drain type smell throughout the whole apartment which didn't disappear all fortnight. The bathroom was absolutely stinking, you wouldn't bath a dog in the shower we had, and I swear the toilet has never seen any bleech. The kitchen didn't have a kettle and the cooker hood didn't work, but on the plus side it did have a full fridge/freezer. There was an air conditioning unit on the wall but we were told this didn't work, so with temperatures being in the high 20's, this made the apartment even more uncomfortable and extremely hot, both day and night, and certainly didn't help with the smell! There was a safety deposit box in the wardrobe but we were told we couldn't use this. If we wanted to use a safety deposit box we had to put our belongings into a seperate building 3 streets away, which the owner (barrasol I think) took no responsibility for. We resorted to locking our belongings in a suitcase, but felt uneasy about this due to the amount of thefts reported in the apartment. On the last day we thought we would try and attempt to sweep the floors but the cleaning equipment provided was filthy. There was more hair on the sweeping brush than on my head so we didn't even attempt that. We waited 7 hours for them to clean our room and it didn't look like it had been cleaned in 7 years. I would certainly not stay at these apartments again and would encourage anyone reading this to stay away! Salou in itself was a nice place, and Temple Bar is certainly worth a visit for a good night out, but I would NEVER go back here again.

  • Stayed: September 2011, traveled with friends
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2  Thank R_J357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

after reading the other reviews i was a bit scared of going. when i arrived the out side was beautiful. you get your key from a buliding around the corner which took 3mins we had to pay 100 deposit our room was readdy it was about half 11 in the morring..my room was easy to find, inside there was clean sheets and towels plenty of dishes with a full size cooker and freezer, tv and microwave.evrything was lovely and clean, we have to broken deck chairs we had them replace staright away.the review we had was amazing. after reading the reviews we went to the titanic but i think it had sank as it was dead in there they had no enterimant. but i would go to the robin hood for a good night out!it was a little noisey in the nights during the weekend but i will defo be booking with ferris to go back here next year we all had a fab time .

  • Stayed: September 2011, traveled with family
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1  Thank sarah_jane1234539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2011

We traveled to Salou with Ferris. I have been with these before and stayed in very nice hotels. They have really let themselves down with these apartments. We were asked for 50 euros per person deposit and not 80 euros per room as Ferris had previously stated. We arrived at the apartment at 10:30am but were not able to get into our room until 5:00pm. There was a notice explaining this so we expected it, but when we found out that 2 families we traveled with were able to go into their rooms at 1:30pm, we went back to the reception and asked if the room was available early, The receptionist was extremely rude and unhelpful and wouldn't help at all. When we finally received the keys the room was filthy, and had a very strong smell of drains. I don't know why we had to wait over 6 hours because is was obviously not for them to clean the room. The bathroom tiles were covered in black mould, the toilet was disgusting, the mirror on the bathroom wall was wedged to the wall with a bit of cardboard and could have fallen of at any minute.
There is no kettle or bin in the kitchen, which I would have thought was standard with a self catering apartment. When we asked about a safety deposit box, we could have had one for 3 euros a day and 10 euro deposit. But the safety deposit box was situated in another office 2 blocks away from the apartment. We had to put all our personal belongings in a locked suitcase and hope they wouldn't be stolen. There is no air conditioning at these apartments, although there is a unit on the wall they are not in use. We had to result in leaving the balcony doors slightly open overnight. The pool area was very nice and cleaned everyday, its a shame they didn't pay as much attention to their rooms. 2 families that traveled with Ferris at the same time as us also complained and change rooms. Although this didn't spoil the holiday I would strongly recommend not staying at these apartments.

Room Tip: There are no good rooms at these apartments.
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  • Stayed: August 2011, traveled with friends
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3  Thank Helen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Apartments

Address: Plaza Europa 11, 43840 Salou, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #82 of 93 Hotels in Salou
Price Range: $35 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Apartments 3*
Number of rooms: 276
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Also Known As:
Royal Apartments Salou
Royal Apartments Hotel Salou

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