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“Nice hotel for families”

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Hotel Villamarina Club
Ranked #26 of 93 Hotels in Salou
Reviewed October 13, 2013 via mobile

Stayed here for 4 nights nice location, nice little hotel, good choice of food, entertainment on all day from 10am till 1030pm ideal for families with young kids as lots to do, little walk t the beach if you fancy it beach nice and clean lots if friendly bars on the front shopping area fine, nice to go for a few days but not for 2 weeks

  • Stayed: October 2013
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Thank jenny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this reviewResponded November 6, 2013

Muchas Gracias – great to hear that your short break here in the Villamarina was enjoyable apologies you feel that it would not be ideal for a longer stay, as many guests do choose to stay for 7 or 14 nights, the entertainment program is operated on a 14 night program to ensure it is different for those who do stay longer. Salou itself does have lots to offer I and about the surrounding areas.
Thank you once again for your feedback it is much appreciated
Regards
Lindsey

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1,100 - 1,106 of 2,614 reviews

Reviewed October 10, 2013

Just returned from another fantastic stay at the Villamarina. We were a large party with very mixed ages and all enjoyed themselves.

Firstly a big thank you to Melanie for sorting out all the bookings and transfers. It was very confusing with a large party arriving on different days and she was very helpful.

Also a huge thank you to Monica. I have never seen someone work so hard. Our 3 year old was sick while we were away and she could not do enough for us.

The entertainment team were very good and always had a smile on thier faces.

The food was excellent as usual with a lot of variety (I really get confused by reviews about the food, with so much variety there has to be something you can eat)

The hotel was once again fantastic. We are already talking about dates for next year.

  • Stayed: October 2013, traveled with family
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1  Thank derek2222_ie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this reviewResponded November 6, 2013

As always it was a pleasure having you and the family here in the Villamarina. Thank you for your kind words with regards to the staff, as they all work very hard to ensure you have a great stay here with us.
The food in general does score very well, and try to ensure we are offering something for everyone, thank you for your comments with regards to this and glad you enjoyed it.
Once again thank you and look forward to seeing you soon
Regards
lindsey

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Reviewed October 9, 2013

We have just returned from an 11 night stay at the Villamarina. We are 2 adults and one 3 yr old.

On arrival, we had to wait 5 mins at reception to check in as it was a little busy, we were able to put our bags in a lockable room for half an hour as our room was not quite ready. The process was very smooth. Reception staff were friendly and knowledgable throughout stay. English papers available at reception for 2 Euro.

Room was a fair size and clean. Cleaning took place daily and was to a good standard. I would not recommend the room for a party any larger than ours as this would be too small. For us it was just right. We had a terrace room and were extremely thankful for this as the terrace was large and the balconys above were tiny. If you are more than three people get an appartment. There are only 2 available plug sockets in rooms - take a double plug. Hairdryer was appauling - take your own if you have more than a cm of hair!

**Two points about the room are 1.) Cigarette butts would appear daily on our terrace from the balconys above - not entirely the hotels problem but we had a child with us who could easily pick them up or have them dropped on him - perhaps the hotel should ensure that ashtrays are available on ALL balconys to try and help the problem. 2.) Our terrace backed on to the appartment pool which we did not see being used EVER. We would have gladly gone and used this when our child was napping (one at a time obviously) but we couldn't access it from the terrace - it would be great if there was an opening from the terraces on to the pool and the pool would get used more!

Food was to a very good standard. Lots of variety and always hot and fresh. Plenty of ice-creams available for children and the drinks choice on the all inclusive package is of good quality. The beer is Estrella. Both indoor bar and pool bar good and snack bar was good too.

Pools were very cold. I would strongly advise the hotel to invest in some kind of heating system for them. This being said they were clean and plenty big enough. I did not find them over chlorinated like other reviews have suggested. The childrens pool was excellent but I can see it being way to small in the high season.

Entertainment was, as others have described very "Butlins". This was fine for us though as it meant the children were very catered for. We sat outside most nights with friends. Children park and play area is good. Bingo was overdone.......

Staff all very friendly - I honestly didn't come across one grumpy staff member and this is a credit to the hotel.

15 minute walk to the beach with plenty of shops and bars on the way. Good supermarket left out of the hotel then left again and its on the crossroads on the left.

Hotel arrange transfers for us - on the way there it was brilliant. 15 minute journey. However on the way home we were on the coach for 1 hour and 45 mins! The airport is only 15 mins away! It was a bit ridiculous and the driver was constantly on his phone delaying us even more. This was however a free transfer, but nevertheless shouldn't take so long.

Would I stay again? Yes if I wanted a cheap break away as booking with the hotel direct really was a bargain and staff were friendly and amenities good. However, if I could afford to spend a bit more then I would not go back here through choice.

  • Stayed: September 2013, traveled with family
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2  Thank CANDLANDO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this reviewResponded November 6, 2013

Thank you for taking the time to write your review and experience of Villamarina here on the Villamarina.
Please accept our sincere apologies with regards to guests dropping cigarette buts from the balcony, the hotel rooms are none smoking as are the majority of hotels these days, we could not supply ashtrays as this would make guests think they could smoke inside the rooms which is not permitted, however will be sure to look in to what we can do for the future to try and prevent this from happening
The pool which you terraced looked on to, unfortunately was not the hotel apartments pool, as the hotel apartments are on the opposite side of the road therefore could not open up the terraces.
Thank you for your comments with regards to the food and glad that you enjoyed it as we try to ensure we are offering something for everyone.
Please accept our apologies with regards to your return transfer to the airport, this will be looked in to and addressed with the company we use.
The entertainers do work hard to ensure the children are entertained as we are a very family orientated hotel and glad that your child was entertained whilst here with us.
The staffs are a credit to the hotel, thank you for your comments which will be passed over to them.
The Villamarina does try to ensure we are offering value for money and affordable, thank you for your feedback and choosing the Villamarina as your holiday destination for this year

Kind Regards
Lindsey

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Reviewed October 7, 2013

Staff brilliant especially Monica. Food variety great (I'm a veggie) and roof top area very nice although chairs uncomfortable. I think a great place if you've got young kids but not for adults (felt like I was in Butlin's) The rooms have no table and chairs inside or out, balcony v small (1 chair),tiny TV. I think they should have tea making facilities & a fridge in the rooms. All areas of hotel cleared by 12.30 not allowed finish your drink inside in the lobby. Children's play area needs more for kids to play on.

Thanks to all staff ye are all brill & do a great job but will not be returning as explained before I left to Monica

  • Stayed: October 2013, traveled with friends
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Thank Tara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this reviewResponded November 6, 2013

Thank you for submitting an honest review here on trip advisor. I am pleased that our guests relations Monica was able to assist you with any queries you had whilst here with us. We completely understand that the hotel may not appeal to all especially if you are travelling without children, this is why in 2009 we added the adults only roof top Jacuzzi and bar to the hotel facilities for those who want a quiet drink and escape the entertainment could do so, however the bar in an evening from October does close and therefore do apologies that you may not have been able to take advantage of this service.
Thank you for your comments with regards to the rooms, this will be addressed and looked in to

Kind Regards
Lindsey

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Reviewed October 7, 2013

We stayed at Villamarina for a week from 13th Sept to 20th and had a fab time from start to finish. As a family of 5 we needed to the kids to be occupied and that they were all week from morning till night,
On arrival were were given a room on the 2nd floor. small but adequate for the amount of time you spend in your room on holiday. It fit 4 single beds and enough room to manover which is all you need. we had a very good size bathroom and the room seemed recently renovated, ( We did use somebody's room we had met on our last day just to get the kids changed and their bathroom was less than half the size of the one we had).
The staff at the hotel worked tirelessly throughout our stay from the maids to the bar staff, the restraunt staff to the reception staff, everyone was very friendly and welcoming.
The food was very varied every meal time and we couldnt complain on any occasion always warm and lots of it. I can see could get repetitive if we had stayed for 2 weeks but you can say that about any all incluisve you could go to anywhere. Plenty of choice of drinks and non stop ice cream for the children. Pedro the barman always had a smile and couldnt do enough for us or the kids lovely man. all other bar staff very friendly and all work very hard.
The kids loved the pool they are on the small side but there is 2 and we got a bed everyday the only thing i'd say there not in the sun all day (sunworshippers beware) i felt this was good with the kids though give them a bit of shade as it was very hot and sunny. There is a roof top terrace for adults that see's the sun all day for this.
We met some fabulous people and the entertainment on a night was for children and adults, kids disco. bingo. games. singers something different every night.
Due to having a 17month old we went for a walk to the beach every morning which is only a 10-15 stroll away as he got bored round pool all day the beach is lovely and clean.
We would definatley return we had a fab time. can see it been extremely busy in high season though.

  • Stayed: September 2013, traveled with family
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Thank JadeyLou01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this reviewResponded November 6, 2013

Thank you for your review, everyone’s comments and feedback are much appreciated in order for the hotel to make changes where needed to ensure the hotel is appealing to all needs and tastes.
The staff work very hard to ensure everyone is well taken care off and thank you for your comments with regards to them. I will be sure to pass on feedback.
The food in general receives positive feedback, trying to ensure we are offering something for everyone, gad you enjoyed this and always managed to find something you liked.
The hotel consists of 2 blocks, and yes one block does have larger bathrooms, however these are mainly for the people with 4 in the room, the other block are maximum 3 people per room and therefore slightly smaller. Rooms can be requested but not guaranteed.
The hotel is a 3 star family orientated hotel and glad you and your family enjoyed your time here with us,.
Kind regards
Lindsey

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Reviewed October 7, 2013

Just returned from a week at the villa marina. 2 adults and 1 chil who's 4. The hotel is in a nice location about 10 mins walk from beach with some nice shop and bars along the way. We stayed all inclusive and we could all find something to eat at every meal time. Good choice always mat and fish at lunch and dinner. Breakfast usual items both English and continental. The entertainment staff are great really can't praise them enough. Danielle, Vicky,Amy and Sam do a sterling job of keeping both adults and children entertained. My little girl loved the activities and night time mini disco. The major let down was the room. The balcony just fit 1 plastic chair on side ways, nothing else. The room house 4 single beds which were crap. The slates were rubbish and the frames so wobbly very times you moved whilst asleep you woke up due to the cracking. Wardrobe spare is limited, god help actually having 4 people in there. The shower is pathetic no pressure even tried at different times of the day but really poor. Asked to move rooms but hotel was full and it sounded like we already had one of the larger rooms. Also our room was directly above the entertainment area so noice until gone midnight, got great with a child ! Would I go back ? Unfortunatly not to this hotel but Salou yes.

  • Stayed: October 2013, traveled with family
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1  Thank cat1921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this reviewResponded October 17, 2013

Thank you for your honest review, the Villamarina tries to ensure that everyone has a good time whilst here with us. We operate a very hands on approach with our guest relations constantly walking around the hotel speaking to guests and resolving any issues which they may have whilst here with us.
The majority of the balconies are a French style balcony which we try to ensure this is portrayed in our marketing and the photos which are published on the web and in brochures. Apologies you were not made aware of this prior to travelling. We do have certain rooms with larger balconies and can only apologies there was none of these available whilst you was here with us.
Thank you for your comments with regards to the food and the entertainers, and apologies you felt your room allocation spoiled your enjoyment of your holiday.

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Reviewed October 7, 2013 via mobile

Just got back and I knew there were mixed reviews but I judge things how I find them.
Hotel rooms are tiny with very small balconies which isn't an issue but some people were charged for the balcony option even though 99% of rooms have them.
We we're put in an apartment after the first day as there was 5 of us and it was a spacious 2 bedroom place with kitchen and washing machine which was great for our family.
Good hotel entertainment and decent food but after the first week you get a bit bored of the same food.
We met some decent good people who we will keep in touch with , there were some undesirables but you get them anywhere you go and to be honest they didn't bother us.
People complaining about holidaymakers who have tattoos are plain stupid as most people these days have them as it seems to be part of English culture .
This is a 3 star not a 5 star and it is value for money.
The beach is a good 10 min walk but the hotel do put a bus on.
Salou is a nice area and has a great theme park, beach and shops.
Staff were very helpfull, mainly Monica , the entertainers who always make people feel welcome and make sure the kids are never bored and the head guy on reception but beware if you complain about the cleaners they will have an angry confrontation with you when the management are not about.
There was a theft from a room of a phone by people we spoke with but the only way you can get in is with a key so keep your valuables hidden and not on show.

I'd happily go back and had a good holiday

  • Stayed: September 2013
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1  Thank pdh69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this reviewResponded November 6, 2013

Thank you for taking the time to write your review and share your experience with other here on trip advisor.
It is great to know you would return to the Villamarina and that you and your family enjoyed your time here with us.
Please accept my apologies that you felt the reception did not respond to your complaint well, when there was n one from management available if you would like to send the hotel a direct email, with regards to who it was you spoke to then this will certainly be addressed directly with them, as we do not accept this form of behavior.
With regards to any report of theft this is investigated with a reading of the door be taken, and all relevant people spoken with, and action taken where necessary for anyone who does want to keep valuables out of sight for peace of mind, the hotels does have safety deposit boxes within the rooms available.
Thank you once again for your feedback, it is much appreciated and look forward to your email

Regards
Lindsey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Villamarina Club

Address: Carre Ciutat De Reus, 42, 43840 Salou, Spain (Formerly Hotel Villa Marina Club)
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#9 Family Hotel in Salou
Price Range: $79 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Villamarina Club 3*
Number of rooms: 189
Official Description (provided by the hotel):
The Villa Marina is a friendly family orientated hotel offering all inclusive holidays for families to enjoy and not have to worry about entertainment, food and drink for the duration of your stay. Everyone can relax and enjoy the facilities of 2 swimming pools, one with child section, adults only rooftop solarium with Jacuzzis, buffet style restaurant, snack bar, Play Park for the children, outside cinema screen, large terrace and bar area. Our resident English Speaking Entertainers are here for you 7 days a week keeping all the family entertained day and night, and to give you that little bit extra in your evening entertainment we have external, professional shows, to add to your all inclusive package. To ensure our customers have a relaxing and enjoyable holiday the entertainment and bar finish at 00.00 This friendly 3* all inclusive hotel is only 15 minutes away from Reus Airport, 10 minutes away from the Port Aventura theme park and a 10 minute walk to the beach giving you the ideal holiday base. ... more   less 
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Also Known As:
Hotel Villamarina
Villamarina Club

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