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“An average stay at the Hotel Caribe, terrible food!” 3 of 5 bubbles
Review of PortAventura Hotel Caribe

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PortAventura Hotel Caribe
Ranked #36 of 95 Hotels in Salou
Kent, United Kingdom
Level Contributor
165 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“An average stay at the Hotel Caribe, terrible food!”
3 of 5 bubbles Reviewed October 16, 2013

I had high hopes for this hotel, I have stayed in quite a few hotels in Salou in the past on a budget but when I paid out for this hotel I was expecting a good, but not perfect 4 star. We arrived in reception to one member of staff behind the counter. There was only one couple in front of us but we waited for over 30 minutes before we could be seen. The lady behind the desk was fine and was doing her best but one member of staff isn't enough soon as 2 or 3 groups turn up together.

The hotel grounds are kept well; it does have a nice feel to it. The areas around the 2 huge pools are nicely themed and kept to a good standard. The rooms were meant to be refurbished this year (2013) and either ours was done in a rush or has had a very hard life. It was a little grubby here and there with dust and other people’s hairs about. The bathroom had the usual mould around the sealant. The beds were huge but uncomfortable, one half had completely collapsed in the middle and was obvious when we walked in the room you could see it wasn't right so nice of the maintenance crew to pick that up... The aircon also did nothing, it came on but very little cool air came out.

The worst thing about this hotel and the main reason for the lowish rating was the food. It was absolutely awful. I've never paid so much for such tripe. First night we did the dinner buffet, the bill came to 70 euros and it was just terrible. 70 euros for hotdog sausages (which were cold) and chips?? Come on! Everything on offer was cold, dry and mostly inedible. On another night we tried the "tapas bar" ha!! The restaurant looks lovely but mini cheeseburgers and chicken dippers is not tapas. Patatas bravas was fried potatoes with burger sauce squirted on them, 7 euros for 4 chicken dippers with tomato ketchup and the mini cheeseburgers.... well my partner couldn't eat it and I’m not surprised. Shame on your Port Aventura! The other things to note were service at the bar was pretty slow, you were sometimes ignored and there’s no entertainment unless you have kids.

The hotel booking included entrance to the theme park which works out well as you can come and go as you please. The free shuttle bus came to good use too! Overall we had a good time and would stay again if a good deal was to be had although unless included in your booking we would stay away from the restaurants on site!

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rich210uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (134)
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English first
Croydon, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 12, 2013

We have been to this hotel twice this year and would not hesitate to go back! The hotel is lovely, accommodation is comfortable, food good although dinner should start at 6-6.30pm not 7pm staff helpful.

Stayed June 2013, traveled as a couple
Helpful?
3 Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hull
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

we took my 9 year old primarily for the theme park which was fantastic , we stayed at hotel Caribe which surpassed our expectations. Having read lots of reviews on trip advisor I agree with some comments raised - a top floor room is preferable as some noise can be heard above, none of the units are more than a few minutes walk from reception. Also you can leave your bags at reception if you arrive earlier than 3 pm which is when you can get in your room, we took some swimming stuff in a rucksack and went straight to the pool or you could go up to the theme park. As for the several comments on lack of entertainment in the hotel - you have a massive theme park 5 mins by shuttle away which has shows day & night !!! Also fireworks nightly at 11 and some of the bigger rides are also open till this time. Both pools were lovely but we preferred the non sandy one as this seemed a little quieter , also as mentioned plenty of sun loungers always available. If travelling with first choice as we did you receive an express pass for the theme park rides which makes for 5 min queues although we found as the holiday went on that if you spend the morning in the hotel or a trip into salou , come late afternoon the normal queues reduce to 20 - 30 mins . Food in the hotel was nicely varied & some theme nights. Like all parks food is a little pricey but with unlimited access you don't have to eat in the park. After a few days in the hotel we were not getting up early enough for a time slot for breakfast - a visit to reception and our cards were promptly changed. Evening meals in the hotel can be changed for a voucher meal in the park - we did this and enjoyed fantastic burgers in the western restaurant near the steel bridge - well worth a visit. We saw several shows in the park but my son's favourite was the bubble guy in the Chinese section.. We have yet to experience America but Shambala & dragon Khan were two of the best rollercoasters we've been on. Although I did see quite a few young children to get the best out of this type of holiday I feel it suited slightly older children. I would happily recommend anyone to this hotel & theme park as it was our best holiday to date and I could not find a single thing to complain about.

Room Tip: Always ask for a top floor room
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  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicosia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed October 9, 2013

We stayed here for three nights. This is one of Port Aventura's hotels. It’s outside the park but there is a shuttle every twenty minutes.

Rooms are clean and spacious but ours had a few problems such as a faulty tv and safe deposit box. Rooms are located in building blocks over a valley around the reception but it’s a bit of a trouble if you end up staying in one of the distant blocks.

Customer service was unacceptable as they had real trouble assisting English speaking visitors.

Hotel has nice facilities such as two large pools with white sand, indoor swimming pool, gym and Jacuzzi. Unfortunately there is no room service for food and internet is only available at the reception.

Breakfast is very rich but we had to pick a different breakfast pass for every day (from whatever passes were left at the time) that only lets you go to breakfast at a specific fifteen or thirty minute interval.

Just like the Park, the hotel gave the impression that it was only partially operating. All outdoor snack bars were closed and only 2 of the 3 restaurant were operating during our visit. One of them had an overpriced buffet of €24/pp (so we didn't try it) and the other restaurant had a very limited overpriced menu with very basic tapas and meals like hamburger with a sausage and an egg, fish and chips etc. Food was precooked and always arrived at our table 3 minutes after we ordered it.

  • Stayed September 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank iRiA_Cy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coleraine, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 29, 2013 via mobile

Spent a week here in September 2013 with my family and enjoyed it immensely. Room wasn't that big, but adequate for us. Stayed half board and so glad we did! Breakfast and dinner was brilliant. Top class food and fantastic staff. The only down side was a small maintenance issue in the kids club play park, but nothing major to moan about.

There is an outdoor pool and indoor one, but we only used the outdoor one. It was clean and well maintained. Lifeguards are there at peak times. Our shower was broken when we arrived but was fixed within an hour of being reported. A free road train takes you from the hotel to PortAventura. When we stayed it was running every 10 mins which was useful.

Stayed September 2013, traveled with family
Helpful?
1 Thank Hawkeye001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murtosa, Portugal
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 29, 2013

I went with two friends just last week and we had an amazing stay. 2 nights with breakfast included cost us 100€ each. It's a bit expensive if you don't really want to go to PortAventura and so I wouldn't recommend it unless your trip is mainly focused on enjoying the park. Since the tickets are included, it is a great bargain. We were about a 10 minute walk away from the park, and since the tickets alone would cost us 89€ each for the 3 days we went, we couldn't have gotten better.

We arrived at 12h30 and were immediately checked in because our room was ready for us. Staff was very helpful throughout our stay. We stayed in the "Jamaica" building, ground floor, with a view to the pool. Very nice room, with all the essentials. Very quiet. You do hear the neighbours a bit and we had the misfortune of having a noisy child next door, but nothing that bothered us to great lengths. Breakfast is varied and nothing ever seems to run out. At check-in your are asked to choose which hour you'd like to have breakfast, I believe it opens at 8 and closes at 10h30. You get a card which serves as the room key and also as the ticket to the park, and you get to keep it once your stay is finished. The pool is clean, plenty of sunbeds, and constantly watched (usually by 2 lifeguards). Wi-fi is available at the reception, you can take your laptop there if you need to surf the web. There is also a souvenir store on the reception floor with a good selection of the items available at the park. Woody Woodpecker and Winnie were around most mornings to entertain the little ones.

We spent most of our days at the park, which is a 10minute walk. If you don't feel like walking there's a little train which takes you there, they are always going by. The city is a short walk as well, and we always went there in the evening looking for somewhere to eat and to take a look at the shops. Buffet dinner at the hotel was for us quite pricey (24€ per person per night) and so we never dined there.

I definitely recommend Hotel Caribe, and I'm also looking forward to someday have the chance to try out the park's other hotels. I really love the place and I don't think I'll ever get tired of it, so I do hope I'll return one day.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank silviapco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truro, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 28, 2013

I have just arrived back from the 'Hotel Caribe' with my husband and our girls aged 5 and 3 and we had the best time. We landed in Reus at 9 in the morning and decided to get a taxi which cost 26 euros and took approximately 15 minutes to get to the hotel. Check-in took about half an hour but they really do explain everything and although we couldn't go to our room until after 3, there was a secure luggage room that we could drop our cases off in and we could use the hotel facilities and had full access to Portaventura and Costa Caribe aqua park straight away. We went to our room after 3 and was surprised to find our cases were already there which I thought was a nice touch. Our room was clean with plenty of clean towels, air conditioning, tv with a few English channels, mini fridge and a safe which was easy to use. It wasn't the most spacious of rooms, consisting of 2 double beds, bathroom and a balcony but to be fair we only planned on using it to shower and sleep so it really wasn't an issue for us. Breakfast and dinner were both buffet with plenty to choose from, freshly cooked and never ran out. The staff were helpful and genuinely seemed to care that we were happy with our food. The pools were stunning with at least 2 life guards on at a time and always plenty of sun beds which makes a refreshing change. The Portaventura theme park and aqua park is about a 15 minute walk which we did most days and if you don't feel like walking, the hotel provides a land train which takes you directly to the main gates of the park and we waited no longer than 10 minutes for one to come. Both the theme park and the water park were amazing and we had unlimited free access to both as part of our hotel package and as an added bonus Thomsons gave us 2 express tickets each which we could use on the major rides. Overall we had an amazing time and really can't wait to go back.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hollywills214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PortAventura Hotel Caribe

Property: PortAventura Hotel Caribe
Address: Rambla del Parc s/n | PortAventura Resort, 43840 Salou, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Salou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PortAventura Hotel Caribe 4*
Number of rooms: 497
Official Description (provided by the hotel):
Just an hour from Barcelona, come to an oasis of peace where you do not have to lift a finger for yourself, providing you with the opportunity to recover some of the adrenaline expended in PortAventura Park. Enjoy the serenity, white sands and freshwater of one of Europe's largest man-made beaches, surrounded by palms and exotic gardens that will transport you to a faraway tropical island. Become acquainted with this magnificent 4-star resort, a perfect combination of fun, sun, beach and tranquillity at the heart of the Costa Dorada. Complete the experience with an ample choice of gastronomic delights, unlimited access to the PortAventura theme park with admission included throughout your stay, and an extensive programme of sporting activities with special offers and rates available at associated golf courses. Visit the Wellness Centre & Spa, where you will be looked after and spoiled, making your holiday the ideal opportunity to restore energy and vitality. So what are you waiting for? Grab your sun lounger and dedicate your holidays to peaceful relaxation and enjoyment. Let yourself drift away and take it easy, with direct access to one of the best theme parks in Europe. In 2015 the 20th anniversary of the opening of doors PortAventura is met and to celebrate in style with family, friends or partner, we expect you to live unforgettable moments. This year PortAventura presents the new how will offer its Soleil Cirque in the Resort, Amaluna. Furthermore, in 2016 Ferrari Land will open in Europe PortAventura resot to offer a real race track, the highest and most rapid vertical accelerator in Europe and the first luxury hotel themed for the first time in the history of the Ferrari brand, including other surprises. ... more   less 
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Also Known As:
Hotel Caribe Resort
Caribe Hotel Salou
Hotel Caribe Salou

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