Let's get one thing straight-this is a basic, budget hotel. It is not five-star so do not expect five-star facilities. You get what you pay for. The rooms are large, a bit tired and dated and could be better maintained - one of the cupboard doors fell off the first day we got there, the light over the bathroom mirror was broken and the patio door didn't open properly and none of these were fixed whilst we were there.
The food was quite good with a reasonable variety of items at lunch and dinner although breakfast was the same every day. There was always something that you could eat though and all was well cooked - not gourmet food but better than in some hotels and better than school dinners. Main issue with the restaurant was the cleanliness of the tables (wiped over with a manky cloth) and having to go searching for cutlery, glasses, condiments etc. The staff did work very hard in trying to keep the restaurant clean however some of the guests did not help matters by leaving the place in a complete tip after eating with food dropped on the floor and chairs. At times I was embarrassed to be British as some of the guests were very rude and dirty. Some also think all inclusive means they can waste as much food and drink as they like'
The pool area was small, and again some of the sun loungers had seen better days and could have been better maintained. The area was often left dirty and in a mess, but this was from the guests not using the bins provided and leaving cups and plates on the floor. However I did not see any hotel staff come out to clean around the pool until all the guests had gone back to their rooms.
The evening entertainment was okay, with singers, bands and shows which were generally pretty good. This didn't start until 10 o'clock (I do not class a quiz and bingo as entertainment). The daytime entertainment was virtually non existent and consisted of quizzes, killer pool and bingo. There were none of the other usual all-inclusive facilities as you would expect with some larger hotels, but this could have been because of the size of the
hotel itself and the plot of land it was on. The entertainment team did work very hard to try and keep the guests amused though. The restaurant and bar staff also worked their socks off, very often dealing with rude and drunken people.
Overall we had a good time and got good value for money. However I don't in all honesty think I could recommend this hotel to friends as I was a bit disappointed with the overall state of the place and although I appreciate the efforts of the staff I believe there are better hotels in the area
- Official Description (provided by the hotel):
- Official Rating: 3 KeysHotel with 128 rooms, outdoor swimming pool, buffet restaurant, bar, supermarket, laundry room. For children: children’s pool and play area. Sports: pool table, ping pong. Entertainment: entertainment program and games room. ... more less
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- Also Known As:
- Festival Village Hotel Salou
- Festival Village Salou