Stayed June 2011. Originally booked another visit to Villa Marina Salou but 2 days before flying we were told it was over booked. We had to cancel or choose from 2 'similar' holidays offered by Thomas Cook. Festival Village Cap salou, being the Villas M sister hotel seemed like the right choice.
ACCOMODATION: Large rooms..excellent (Villa Marina rooms are tiny & cramped). Perfect for our family of 4, well laid out. Adequate for your needs. Towels changed when placed in bath. Sheets changed once I think, but how many times do you change yours at home in a week?
Could do with upgrade, wasn't peak season but TLC & repairs needed. Bathroom door had 2 jagged holes in it..like a kick & a punch hole! Unpacked & had to ask for someone to clean our floor..my feet were black!! 3 days later still asking & no mop to do it myself. Sofa beds were old fashioned but my kids loved it. No where to sit with access to a mirror/plug!? Bizarre!
FOOD: Very British catering except on theme nights. But food Ok for 3* AI. Mexican night very nice.
Buffet area struggles with number of guests & small food area means limited selection available. Staff struggle to cope to keep up with table clearing. We did eat out a fair bit for a wider choice & the waiter service, just to have a relaxing meal.
POOL: Counted 5 sunshades. Not enough for hotel that can hold 450 guests. Not everyone stays round pool but more were needed as little natural shade. Got busy, but we always found a spot. No toilets down where pool is. Bit annoying with 2 small kids that had to go back up the slope/ramp to main reception..would be idea to change one of the lower closer rooms into a couple of toilets maybe? Loose grills round pool edge always being replaced..usually by guests! Pool has been relined at some point so has a wobbly, ripple affect under foot..odd. Gross scum line around pool edge which we noticed last day when people started scratching their names in it. Manager assured it would be cleaned off, so hope its gone now!? Surely these things should be routinely maintained & cleaned?
ENTERTAINMENT: usual bingo, karaoke etc All enjoyable if like us, you expect that kind of thing. Kids funtime was huge hit with mine but short as they have to get it done in about an hour. Don't like the TV characters they bring in for photo ops, kids all excited then you find out its 5E per pic and your not allowed to take your own. Parrot show etc all good.
Daytime activity was poor but they tried with what they had. Rifle shooting off for over a week as pellets not delivered (all supplies for the Festival V came from their sister hotel, where we should have been! GGrrr). Water polo was on if a guest had a ball they could borrow. Pool hamster ball was bought in one day, which was chargeable..we bartered and got it cheaper. Kids club was dire! Useless for my 3&4 year old. No potatoe printing 'cos they had no potatoes??!(supermarket at end of road!) Kids come and go as they please, regardless of age, 1 member of staff. Play area should be better now my partner relayed most of rubber mating that was sticking up all over (5 min job..routine maintenance?). Slide had huge hole taped up in middle so not fit for purpose. Older kids & adults, entertainment is fine. The team are enthusiastic and fun but they need more support/supplies.
STAFF: Entertainers..good fun but much better suited to older kids & younger adults. Hotel staff All very pleasant if you are pleasant to them. No they don't have a 24 hour smile glued in place, but they will return a friendly smile or chat. Could do with more staff for better maintenance & cleaning. Very pleasant manager who tries to rectify any probs. However many issues should have been dealt with as a matter of course by maintenance team.
Cap Salou is too far out of Salou for us but was lovely with nice beach cove and few good bars etc.. loved the one just across the road from hotel..very friendly & great value. Shame the Festival V AI being so close has made it so quiet.
We had expectations higher as we prefered Villa Marina so I have tried to be honest with this review. Love Salou, liked Cap Salou. Would go again but maybe different hotel, though I wouldn't say never again as overall made the best of it & had good time.
- Official Description (provided by the hotel):
- Official Rating: 3 KeysHotel with 128 rooms, outdoor swimming pool, buffet restaurant, bar, supermarket, laundry room. For children: children’s pool and play area. Sports: pool table, ping pong. Entertainment: entertainment program and games room. ... more less
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- Also Known As:
- Festival Village Hotel Salou
- Festival Village Salou