This review is based on what my family and I encountered and experienced during a 7 day break from 9th - 16th July 2013. We travelled as a couple in our mid 40's with a 13 year old son on a half board basis.
First impression of the hotel on arrival was that it looked well kept on the outside next to a busy road.
The reception area was modern with a modern art theme with small pouffee's lying around on a slate style floor.
At check in there was only one receptionist on duty with around 4 other new arrivals waiting to be served in front of us. It turned out to be a short wait as each and everyone of us were treated to production line welcomes - 'This is your key, this is the time for dinner and if you want a safe it costs 30 euro which includes a 10 euro deposit.' Next...
On arrival to the room we were met with a small room with a pool view. Small is the word as we had 3 beds crammed into this room with next to no room to utilise the built in wardrobes. You had to walk sideways to pack clothing such was the lack of room. The 3 single beds are crammed into a space for two beds and it's a ridiculous format as the small reading lamps are directly above your head. If you lay with your head on the pillow to read or sleep then the light is only 2 inches above your forehead. Other reviews state the rooms are spacious, maybe the family equipped rooms are larger but the standard rooms are so small that only one person at a time can get ready or walk around the room at anyone time.
I wouldn't say the rooms were filthy but they were certainly not the cleanest. Stained towels and tatty fittings, dirty carpets in the hallways that look as they have not had a vacum for days.
Food - On arrival to the dining area for the first time the maitre d' was very efficient and gave good clear instructions on how the dining area operated.
The food itself was what you would expect from a European Hotel catering for a mixed nationality, breakfast was very Euro and was served in a buffet style environment. The grill looks after all egg dishes and are cooked while you wait so freshness is ensured.
Evening meals - The food on offer is good, well cooked but to be honest, the variety is poor. The same old things being repeated every few days.
Pool - The pool was always busy during our stay but there is a severe lack of shade from the sun due to the fact that they only provide around 7 parasols. The pool opens at 9am and as others have mentioned it's like the start of the Grand National, as soon as the doors open it's a race to grab one of the parasols, people were sending their kids to run ahead and stand guard under the brolly until the parent brought a sun bed for their position. Madness but funny to watch grown adults scuttling around for a good position.
The pool itself always looked clean and tidy but the slabs surrounding the pool need a good scrub. Overlooking the pool is a decked area with sun beds and a jacuzzi, again, no sun protection is provided on the decking area.
The poolside snack bar, avoid it like the plague! The food served is dripping in grease and is quickly made up on a breval. So what you say, well they charge you top dollar for it.
If you want a snack at lunchtime, leave the hotel, turn left for around 50 yards and use one of the small pubs there, food is cheap and very good at half the price.
Evening Entertainment - Very poor, other than two evenings when they had an acrobatic display and some kind of strongman display type show all the other evenings were just some singers belting out mainly Spanish songs which cleared the place quickly.
With the age mix of the patrons varied they could have catered better on the entertainment front and tried something a bit more modern to cater for the younger guests.
Location - If being stuck in a concrete jungle with 70's style buildings to one end and a main road at the other end is your thing then this is perfect for you. The only plus side is that hotel is 5 mins walk to the beautiful Salou beach front, please add another 5 mins for crossing the busy road and another 5 for fighting off the touts trying to get you into their bars or selling you watches or sunglasses.
We've stayed in many Euro package holiday hotels that had 4*, this is not a 4*, it's a 3 at best. Comparing it to UK Hotels it would be hard to beat the Travelodge or Premier Inn with a pool, the rooms on those two chains have more space in them.
The staff - The only staff i'd say were good were the waiters in the evening, they were always pleasant and served you quickly, that's because the entertainment chased the punters away and they were not busy.
Would we go back? No, it's over priced, poor value for money and it's quite plain that they are only interested in grabbing your money with a poor return.
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- Also Known As:
- h10 Salou Princess Hotel Salou
- h10 Hotels Salou
- h10 Hotel Salou
- Salou Princess