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“Very poor & never a 4* Euro Hotel”
Review of H10 Salou Princess

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H10 Salou Princess
Ranked #13 of 93 Hotels in Salou
Reviewed July 17, 2013

This review is based on what my family and I encountered and experienced during a 7 day break from 9th - 16th July 2013. We travelled as a couple in our mid 40's with a 13 year old son on a half board basis.

First impression of the hotel on arrival was that it looked well kept on the outside next to a busy road.
The reception area was modern with a modern art theme with small pouffee's lying around on a slate style floor.
At check in there was only one receptionist on duty with around 4 other new arrivals waiting to be served in front of us. It turned out to be a short wait as each and everyone of us were treated to production line welcomes - 'This is your key, this is the time for dinner and if you want a safe it costs 30 euro which includes a 10 euro deposit.' Next...

On arrival to the room we were met with a small room with a pool view. Small is the word as we had 3 beds crammed into this room with next to no room to utilise the built in wardrobes. You had to walk sideways to pack clothing such was the lack of room. The 3 single beds are crammed into a space for two beds and it's a ridiculous format as the small reading lamps are directly above your head. If you lay with your head on the pillow to read or sleep then the light is only 2 inches above your forehead. Other reviews state the rooms are spacious, maybe the family equipped rooms are larger but the standard rooms are so small that only one person at a time can get ready or walk around the room at anyone time.
I wouldn't say the rooms were filthy but they were certainly not the cleanest. Stained towels and tatty fittings, dirty carpets in the hallways that look as they have not had a vacum for days.

Food - On arrival to the dining area for the first time the maitre d' was very efficient and gave good clear instructions on how the dining area operated.
The food itself was what you would expect from a European Hotel catering for a mixed nationality, breakfast was very Euro and was served in a buffet style environment. The grill looks after all egg dishes and are cooked while you wait so freshness is ensured.
Evening meals - The food on offer is good, well cooked but to be honest, the variety is poor. The same old things being repeated every few days.

Pool - The pool was always busy during our stay but there is a severe lack of shade from the sun due to the fact that they only provide around 7 parasols. The pool opens at 9am and as others have mentioned it's like the start of the Grand National, as soon as the doors open it's a race to grab one of the parasols, people were sending their kids to run ahead and stand guard under the brolly until the parent brought a sun bed for their position. Madness but funny to watch grown adults scuttling around for a good position.
The pool itself always looked clean and tidy but the slabs surrounding the pool need a good scrub. Overlooking the pool is a decked area with sun beds and a jacuzzi, again, no sun protection is provided on the decking area.
The poolside snack bar, avoid it like the plague! The food served is dripping in grease and is quickly made up on a breval. So what you say, well they charge you top dollar for it.
If you want a snack at lunchtime, leave the hotel, turn left for around 50 yards and use one of the small pubs there, food is cheap and very good at half the price.

Evening Entertainment - Very poor, other than two evenings when they had an acrobatic display and some kind of strongman display type show all the other evenings were just some singers belting out mainly Spanish songs which cleared the place quickly.
With the age mix of the patrons varied they could have catered better on the entertainment front and tried something a bit more modern to cater for the younger guests.

Location - If being stuck in a concrete jungle with 70's style buildings to one end and a main road at the other end is your thing then this is perfect for you. The only plus side is that hotel is 5 mins walk to the beautiful Salou beach front, please add another 5 mins for crossing the busy road and another 5 for fighting off the touts trying to get you into their bars or selling you watches or sunglasses.

We've stayed in many Euro package holiday hotels that had 4*, this is not a 4*, it's a 3 at best. Comparing it to UK Hotels it would be hard to beat the Travelodge or Premier Inn with a pool, the rooms on those two chains have more space in them.

The staff - The only staff i'd say were good were the waiters in the evening, they were always pleasant and served you quickly, that's because the entertainment chased the punters away and they were not busy.

Would we go back? No, it's over priced, poor value for money and it's quite plain that they are only interested in grabbing your money with a poor return.

  • Stayed: July 2013, traveled with family
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4  Thank scotsguy40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salou Princess H, Public Relations Manager at H10 Salou Princess, responded to this reviewResponded August 2, 2013

Dear Sir,
we apologize you didn`t find our hotel comfortable. Anyway thank you for your comments. They will helps us to improve. My best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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513 - 519 of 1,066 reviews

Reviewed July 12, 2013

Just came back from 2 weeks at this hotel and had a brilliant holiday. Me and my boyfriend are a young welsh couple (20 and 24).

*Checking in - We was unable to go to our room as we arrived at 10am and was told our room would be ready at 12:30pm. This was fine as we could lock our cases away and go out.

*Rooms - after booking our holiday we emailed the hotel to ask for a room with a pool view as we have stayed at previous 4* H10 hotels and always been given a room overlooking busy roads etc. They took this into consideration and was given a lovely room which you could see the beach from too. The only problem was that it was not 4* and looked very old fashioned and was not very clean (hair on the floor etc).

*Food - I am a very fussy eater but there was always something available for everyone, chips available every night (even for breakfast). Different meats every night and always something different on the hot counter. But I was very disappointed as they don't have bacon. The "bacon" they had was awful.

*Pool - On the first few days it was freezing and the jacuzzi on the terrace was even colder. But they soon warmed up with the weather. Doors open at 9am and always a few people racing to the 8 parasols (but many have figured out to use the fires escape on first floor which leads to sun terrace, to get out earlier to claim your bed).

*Location - excellent location, sports bar and supermarket right opposite and lots of pubs around. Less than 5min walk to beach and main shops.

*Entertainment - Aimed at older generations which we expected, mainly singers. This was also a problem with having a pool view room as the music went on till late and was very loud.

*Facilities - Small free gym and sauna, 2 pool tables, aqua aerobics (terribly funny).

Overall a very good 2 weeks at this hotel and would definitely recommend it.

  • Stayed: June 2013
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1  Thank Jkh8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salou Princess H, Public Relations Manager at H10 Salou Princess, responded to this reviewResponded August 2, 2013

Dear Jkh8,
than you very much for your comments. We feel proud you enjoy your stayal. Hoping to see you soon. My best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

Myself and my husband stayed at the princess for a week, from 29th June until 6th July, Hotel itself was fine, nice and clean, friendly staff and good food, The big major problem was the German tourists staying at the hotel, They blocked the doors leading to pool each morning and made a mad dash to grab every fixed parasol leaving members of their family on guard while they put sun loungers underneath them. One morning when a scotch gentleman managed to grab himself a position by the pool he was met by abuse. Just couldn't believe the extent these people went to in order to get their own way.

Room Tip: rooms by pool are noisy until after midnight
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  • Stayed: July 2013, traveled as a couple
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4  Thank mainland58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salou Princess H, Public Relations Manager at H10 Salou Princess, responded to this reviewResponded August 2, 2013

Dear mainland58,
thanks a lot for your comments. We feel sorry about the abuse with the parasols. Hoping to see you soon. My best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

Myself and my husband stayed at Princess for a week week in June. Hotel was lovely and staff very friendly. Would definitely stay again. Check out the Irish bars as singers on every night. The beach area was beautiful and fountains were gorgeous when lit up.

Room Tip: Try to get a pool value if possible. Our room was facing the road but this was not a problem at all...
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  • Stayed: June 2013, traveled as a couple
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6  Thank Carole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salou Princess H, Public Relations Manager at H10 Salou Princess, responded to this reviewResponded August 2, 2013

Dear Mrs Carole,
Thaks a lot for your comments. We hope to see you soon. My best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

i stayed at this hotel from 25th june till 2nd july so just back and i have to say what a hotel this place is nice big rooms with pool view witch i asked for bathroom was good room was clean everyday in fact the whole hotel was spotless clean everyday i went half board and the food was brill have to say salad lush lamb beef turkey all meets menu was change evey day so that was good all staff was great at this hotel loctacion was spot on 3 mins walk to the beach sports taven is join on to the hotel all shops and bars was with in 1 min walking dist and am not jokeing on overall this hote should not e a 4 star rateing it should be 5 star thats how good this place is and am booing for next year takeing my 2 older kids thay will love this place ............ great job to everyone that as made my 1st time over seas a great hoiday you are al great at this hotel keep up the good and hard work am comeing back june next year to see you all and once again thank you so much guys :)

  • Stayed: June 2013, traveled with friends
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2  Thank Carl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salou Princess H, Public Relations Manager at H10 Salou Princess, responded to this reviewResponded August 2, 2013

Dear Mr. Carl,
thanks a lot for your comments. We feel very proud you enjoyed your stayal. Hoping to see you soon. My best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

Just returned on 29th June after 2 weeks half board stay here. First impressions of hotel were good , quick friendly check in we had rooms on 5th floor of 6 floor hotel. Rooms were spotless with good shower/ bath with hairdryer but no irons. Had a lovely balcony that overlooked the pool which was very nice ( deffo request pool view ). The pool itself was pretty cold and only a handfull of guests in at any one time mainly the kids brave enough to stand it. I stayed with my son 23 Daughter 21 and Daughters Boyfriend 25 and they did not spend much time in pool due to being cold as is the Jacuzzi. Breakfasts consist of plenty of cereals , fresh fruit , cold meats , fried eggs are served very runny and you have to request them be done longer or flipped.plus coffee and juices. Lunch and Evening meals were pretty much the same a s each other with 1 soup then plenty of cold meats that you would not find in your local supermarket none of which where to our liking. They had several types of fish throughout our stay but some looked awfull including squid/baby octopus. We did get steak one night which went well with our group. They put Service Blocked on coffee and juice machines at Lunch and Evening meals forcing you to buy drinks, bottle of water was 2.40 euros as was 200ml coke. Did not bother with entertainment as went out most of the time. Hotel bar and pool bar serve decent priced drinks with a San Miguel pint costing 2.80 euros. The LCD tv only has only 1 English Channel Sky News. Overall the Hotel is great but would not stay again Half Board as the food was the one thing that let it down catering mainly for Europeans not English

Room Tip: Pool view is a must and you get the sun on your balcony for most hours
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  • Stayed: June 2013, traveled with friends
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Thank muss1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salou Princess H, Public Relations Manager at H10 Salou Princess, responded to this reviewResponded August 2, 2013

Dear Mr Muss,
thank you very much for your comments. They help us to improve. Hoping to see you soon. My best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

Just back today, had a great time. Positives first - hotel immaculate, modern and clean, rooms were spacious, reception area very modern and airy, reception staff always helpful, maid service first class staff, location was great, only 2 minute walk from beach, food very good, lots of choice chicken, fish, beef, pasta, pizza. On to the negatives - although there are only a couple of minor gripes - food although there was lots of choice, unfortunately, it was never kept warm, pool area did not have many parasols for shade, and had the usual queuing early morning for beds to get a parasol but you get this everywhere now, hotel don't open pool area until 9am, but there was a queue each morning to get the beds round the pool which had a parasol, a few more parasols would prevent this. Pool was the coldest I have ever experienced abroad. Room at side of hotel overlooks bin area, bins emptied most mornings between 3am -4am, only lasted 5 minutes, but broke the sleep most nights. Avoid these rooms if possible. We were unpacked and settled first night before we realised the problem, couldn't be bothered with the hassle of asking to move rooms. Mixture of elderly and families with children, with the exception of the bin lorries, we had a great time overall :)

Room Tip: Avoid rooms at side, overlooking bins. Ask to be moved, it is very noisy in the middle of the night...
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  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank TeaCup123xox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salou Princess H, Public Relations Manager at H10 Salou Princess, responded to this reviewResponded August 12, 2013

Dear Mrs. Sharon,
we thank you a lot for your comments. We will take them into consideration in order to improve.
My best regards and hope to see you soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Salou Princess

Address: Avenida Principat d'Andorra 15, 43840 Salou, Spain
Phone Number:
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Salou
#11 Romantic Hotel in Salou
#13 Family Hotel in Salou
Price Range: $90 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Salou Princess 4*
Number of rooms: 327
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Also Known As:
h10 Salou Princess Hotel Salou
h10 Hotels Salou
h10 Hotel Salou
Salou Princess

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