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Hotel-Aparthotel Dorada Palace
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Reviews (2,055)
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Reviewed July 28, 2013

We went to the Dorada Palace for two weeks end of june start of July with my partner and three children aged 8,10 and 15. We had booked this hotel well over a year before we went and were surprised to not have been given a pool view. Said they would put us in the book to change rooms but didnt happen. First impression were that the hotel looked lovely but shocked to find out that after all our travelling we couldnt check in to our room until 2pm. (after arriving at about 11.30am).

Rep had advised us about local catalonian tax that tourists pay from age 17 up, only to find the rude receptionist at the hotel tried to get money off us for our 15 year old!!. She took this back off after i questioned it and she had checked with other staff member. Also in the middle of us being checked in decided to get into a disagreement with one of the russian guests who appeared from nowhere and seemed to think she could just queue jump.

We went self catering, but ate in the hotel once, but cant say we were very impressed. Lots of places round about to eat, we particularly enjoyed Olivers, lovely homemade food, staff great with kids and not to expensive.

The hotel itself is lovely and the cleaners friendly and helpful. It is in a good location. Entertainment staff worked hard but didnt speak an awful lot of english throughout my stay. Bar staff helpful. Manager of the hotel who also was polite and helpful and helped my son get his toy back when he managed to put it on another rooms balcony. Once a week they put large inflatables in the main pool which was great to see, kids loved these. Kids done the club one day and seemed to enjoy themselves. Zumba and waterpolo seemed popular as well. Nightly entertainment was good on occasions and the chinese entertainment was excellent. Music during the day got a bit repetative though.

Biggest downside were i'm afraid the eastern european guests who dont seem to understand the concept of how queue's work and seem to have left their manners at home. Constantly queue jumping in the hotel and in salou in general. The seem to think that the world revolves around them. Well sorry to say it doesnt!! Worked hard to go on this holiday and I expect to be treated the same as other nationalities but a few members of staff let the dorada down and need to put some guests in their place so that everyone can enjoy the experience.

Done an organised trip to Barcelona, and made our own way to Portaventura which was about 15mins away and Aquapolis, and great time was had by all, but didnt get enough time to explore Barcelona.

All in all Salou is central for trips ect, enjoyed my holiday overall, weather was brill, beach great, hotel overall was good and clean. Still mixed emotions about whether I would return to the Dorada, I did like this hotel but think the some staff need to sort out a few issues with how they treat some guests and how not to favour some nationalities over others.

Room Tip: Ask for a pool view on booking
  • Stayed: July 2013, traveled with family
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1  Thank lister_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this reviewResponded October 9, 2013

Dear Sir/madam,

Thank you for leaving your review. We are really sorry to hear that your stay with us hasn't reach totally up your expectations.

We really appreciate your opinion and regret that your feelings about some staff in the hotel aren't good enough regarding the treatment received.


We hope having you here again next year to find out if we have improve our customer service, and we will like you to give us the feedback again.


Best regards from Salou,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

We stayed in Dorada Palace for two weeks. We all loved it. The staff were friendly. I stayed in an apartment which was very clean and spacious. The pools were great, the main pool was lovely but as an added bonus the pool at the side allowed the children to play on their lie-lows and inflatable toys. The roof top adult only pool was great too. Everything was spotless. The food was really nice, even the kids liked it. The entertainment was good but got repetitive after a week! The kids club was very handy. the only prob was the wi-fi was only in the reception area and the TV only had 4 English channels. Overall I would recommend this hotel

  • Stayed: July 2013, traveled with family
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Thank Lisa05_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this reviewResponded July 27, 2013

Dear customer,


Thank you for your review on TripAdvisor.
It is a pleasure to know that you have passed a nice stay with us, and that you have enjoyed our services and facilities.

We take note of your suggestions. And we hope to welcome you back soon again at Dorada Palace!


Best regards,

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Reviewed July 26, 2013 via mobile

My family and I have staued here for four years now. Everything is amazing and up to standard. Perfect location. Very clean. Beautiful rooms. Great family hotel or even for just grown ups. The staff are always welcoming and so nice. They actually remembered us after a full year. They are so kind and nice. I recommend this to everyone. 5/5 *****

  • Stayed: August 2012
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1  Thank ClaraDeady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this reviewResponded July 27, 2013

Dear Mrs ClaraDeady,


Thank you for your loyalty and for your review on TripAdvisor.

We are so happy to know that you and your family enjoy year by year your stay with us.


Dorada Palace look forward to welcome you again in a near future and for many years!

Best regards,

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Reviewed July 24, 2013

we came back from there 23rd july after two week self catering,nice clean hotel would highly recommend it{only if you are russian} i have read a lot of comments from british and russians who have been there and i'm sorry but the russians are arrogant and have no manners they walk in front of you all the time even if they see you are in a queue,the staff stop serving you and rush over to help russian speaking people mid-way through a conversation.i had not met many russians before this trip and i hope i don't again,these comments are in no way racist but are true accounts from my familys experiance there.we were ignored by most of the staff thru'out most of our holiday they never asked how we were or if we had tried their food or entertainment,obviously they were happy to see us spend our money somewhere else.won't be back.

Room Tip: beds not comfortable at all.
  • Stayed: July 2013, traveled with family
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2  Thank adamFalkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this reviewResponded July 25, 2013

Dear guest,

We want to remark again that we are not going to get involved in arguments between different nationalities, we respect all our customers.

And we like that all nationalities come to our hotel.


Best regards,

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Reviewed July 23, 2013

We were here for 11 days I paid for a 1st floor facing the pool area was given a 4 th floor facing a garage and bus station went and complained and was told I was put in the book to change rooms three times german families that arrived after us were given the 1st floors I'm not racist or against any nationality but I had two young children and this is why I asked for this floor still didn't get moved some people we spoke to from Scotland England and Ireland were constantly told not to smoke on the balcony as this was Spanish law had warning letters slipped under there door yet there was never anything said to the German people about smoking anywhere in the hotel the hotel didn't have a great lot for teenagers here and also there play area wasn't that good we had friends staying in the Jamie hotel nearby ho had a great play area for the kids football nets basketball ping ping think next time we will be going there

Room Tip: Doesn't matter if you pay for it as you still don't get it
  • Stayed: July 2013, traveled with family
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1  Thank Karen111156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this reviewResponded July 25, 2013

Dear customer,


Thank you for your review on TripAdvisor.

We inform all our partners (agencies, tour operators,...) and our direct customers(phone, email, online) that we never guarantee any request because it depends on the availability. We always try to give what our customers ask to but not always is possible. We are sorry for the inconvenience.

All our customers are the same for us and we have in general information only in Spanish, Catalan, English, French and Russian, but not in German but this informations and warnings are also for them,of course, and the rules are the same for all the nationalities. But we can't have informations for all the hotel in all the languages that we have in the hotel as Italian, German, Portuguese,...etc., we write them in several international languages, and all our customers have to respect our rules of behaviour (and the national laws) to make the stay of all our customers as best as possible.

Dorada Palace management main goal is that all our customers have the nicest stay with us and that they want to come back again. And we hardly work to try to reach it.


Receive our sincere greetings.

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