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Aparthotel CYE Holiday Centre
Ranked #17 of 93 Hotels in Salou
Certificate of Excellence
Reviewed September 18, 2012

This is my second trip to the Cye Holiday Centre hotel (the previous trip being September 2011) and again I was not disappointed. Last year we went full-board, but this year we went self catering, so we had a slightly different experience.

Despite having booked a 1 bedroomed apartment, we were very pleasantly surprised to be given a 2 bedroomed apartment which was very spacious. Each room had twin beds, plus there was a further two sofa-beds in the living room.

The apartment was clean and tidy, though admittedly when we came to use some of the utensils to cook dinner, we found that one of the spatulas had not been washed up properly, but that wasn't a huge problem - we just washed it ourselves!

We had the foresight to bring out own pair of kitchen scissors, and can opener - it was just as well as these were not provided, but everything else we found within the drawers and cupboards, so were able to cook quite adequately (though obviously a lack of an oven meant that we could not make anything that required roasting or baking, but that's to be expected really).

Fernando, the hotel entertainer, was as charming as ever and remembered us as soon as he saw us and welcomed us all back to the hotel.

Unlike last year, the kids' mini-disco was a bit hit and miss. Last year, it was 10pm every night without fail. This year there weren't as many children of mini-disco age (Fernando explained that it just depends on the week really), so some nights he didn't put on a disco, or, if he did, it was just a short one. My three kids (aged 6, 5, and 2) were the only ones up on stage at one point, so he only did 3 songs for them, but we appreciated the effort.

The evening entertainment (aside from the mini-disco) was much the same as last year. A lot of karaoke nights, plus a magic show and a parrot show. These shows were absolutely identical to the ones we saw last year - the acts had not changed at all. Nothing wrong with the acts mind you, but we thought maybe after 12 months they would have changed them slightly, but no. Well not to worry - the kids enjoyed watching them again anyway, even if my husband and I found it a bit same-old-same-old. Lovely if you have never seen them previously.

The pool water was freezing, as it was before, but they never claimed otherwise. For non-heated pools you can't expect any different I suppose. The hotel was meticulous about cleaning it every night. At one point I went to bed at 2am whilst they were cleaning it, and woke up at 7am and they were still cleaning it. I was impressed by the cleanliness efforts on their part!

The drinks in the hotel are overpriced, but readily available if you want one. I found it cheaper to buy drinks from the supermarket and store them in my fridge in the apartment.

Speaking of the supermarket, if you are wanting to self-cater and cook for yourselves, don't go to the small Michelangeo supermarket down the road - it's overpriced and not worth it. Far preferable to go to the Mercadona supermarket in the opposite direction - much larger, cheaper, and you know it's worth it as it's the one that all the locals use. Try and go around 1-2pm to avoid the rush, as it can get manic if you go at any other times.
Directions : head out of the hotel and turn left, cross over the train bridge. Once down from the train bridge, get to the main road and turn left. A couple of minutes walk, and the Mercadona is on your left in a pedestrianised area. Ask Fernando for more information if you think you might get lost! Really it's not far at all though.

Staff at the reception were friendly, lobby and pool area were clean, lots of sunbeds available around the pool (though we went 7th-17th September, this might not be the case if you go in the height of summer, I imagine you might have to fight for your sunbeds in July or August!), everything in the room was fine.

Maid service was every 3 days - beds made, fresh towels placed in the bathroom, and 2 new toilet papers left. If you find you need more toilet paper than that though, it's not terribly difficult to ask one of the maids for some more when you pass them in the corridors. I did this a couple of times and they happily gave me more without any problems.

Beach, bars, and restaurants are all close. We had cocktails in a bar called Lunatic one night - Pina Colada (served in a pineapple), Coco Loco (served in a cocktail), and for the kids a non-alcoholic drink called a Pink Panther - which, I have to say, was absolutely delicious.

For dining out, I cannot recommend higher than Caffe di Mare restaurant (next door to the above mentioned Lunatic). Their Paella de Carne was really lovely and big, and their goffre (waffles) were amazing. Kids meals were really good value - 6 euros for a meal, drink, and ice cream - and the size of the kids meals were HUGE. One day my daughter ordered a ham pizza and chips, and it was enormous - easily big enough to feed 2 children. She managed to eat 5 slices (there were 8 in total) and then she practically rolled all the way back to the apartment.

The dancing fountain show in Salou was really breathtaking - even better than last year we thought. Bear in mind there are 2 fountain shows. If you are facing the beach and head left (towards Lunatic and Caffe di Mare), the round fountain there has a show at 10pm every night. It's not bad but we preferred the other one.
The other one (the really really good one) is right towards the harbour (as though you are facing the beach), and is at 9pm every night. Really beautiful and well worth seeing.

Beds were quite comfortable within the apartment, balcony very safe for children, bathroom has a bidet which is handy, one minor quibble would be that 4 of the lights in our apartment didn't work (one in our bedroom, one in the kids' bedroom, one above the dining table, and one in the bathroom), but as each room had at least 2 lights it didn't seem to matter too much.

I would highly recommend this hotel to anybody - okay it's basic, not fancy by any means, but clean and comfortable, close to all amenities and the beach, and friendly. For the price you can't go much better I shouldn't think.

Stayed: September 2012, traveled with family
6  Thank NatGos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 18, 2012

August 1st for 1 week we stayed at the cye holiday centre self catering, party of 2 x adults 2 x 15 year olds. The complex itself is clean and the staff are freindly. We had a 1 bed family room with sofa beds in the living area. The room was clean and the kitchen was well eqquipped. The complex is within easy walking distance of salou centre and 5 mins stroll to beach. The only moan I would have is that our balcony overlooked the railway lines. All in all good value for money and a good base.

Room Tip: Make sure you balcony does not overlook the railway
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  • Stayed: August 2012, traveled with family
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3  Thank Gillyworksop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apartamentsCYE, Director General at Aparthotel CYE Holiday Centre, responded to this reviewResponded October 4, 2012

Dear Gilly,

We would like to thank you for your stay with us and the time devoted to give us your opinion, since it is very useful for the continued improvement and your satisfaction is our main purpose. We thank you for the assessment of the cleanliness of our rooms, the service of our staff members and our beautiful location. We are really sorry that your room was overlooking the railway track. We have a total of 145 apartments and only 30 rooms are overlooking the railway track when we are fully occupied we need to dispose of those rooms as well. If you want to book again with us you could send us a mail with a special request or make an early booking. Our team is professional and it is always a pleasure to welcome guests like you. We hope to see you again on future occasions.

The Management,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2012

When you come out of the Cye hotel, onto the Carrer de Paris, which leads down to the seafront, do pop into the unassuming little bar-cafe called the Corra Lynn.My wife and I almost passed it by but some instinct made us stop. It is run by Paco and his wife Josephine. Paco is a fountain of information about the area and can point you to the best shops and the most interesting tours and can probably help you more than any tourist information centre.

It is a small place hidden up a side street but the personal quality of the welcome is worth the few minutes detour from the main drag.

  • Stayed: September 2012, traveled as a couple
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3  Thank niallym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apartamentsCYE, Director General at Aparthotel CYE Holiday Centre, responded to this reviewResponded October 3, 2012

Dear client,

Thank you very much for your opinion about our aparthotel CYE Holiday centre and the surrounding.
We hope to welcome you in future occasions.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

Just back from a week s/c at the CYE, transfered by train from BCN, very easy and cheap! but id recommend Reus, its far nearer!

Hotel in a goodish location, 5 mins from the beach/old town, 10 mins from main town! It is next the railway but this wasnt an issue as the trains dont run between midnight and 8am!
It is a tad isolated with only a couple of bars within 5 mins walk, but 5 mins further and you of all the choice you want. Excellent supermarket (biggest and cheapest i've seen) just over the track, tabacs and michelangelo supermarket also 5 mins away!

Check-in first class, friendly/helpful staff, got pool view as requested above the main stage! safe was 4euro/day with 10 euro deposit plus 60euro room deposit (bit strange as they never check the room on check-out) free wifi too in foyer, pool areas and lower floors

Very good rooms, quite modern, very comfy beds and sofas plus free aircon! excellent shower, well equipped kitchen (teatowels dishcloth, sponge/scourer, washingup liquid supplied), huge balcony, no complaints at all. cleaners came every other day and left clean towels! (odd they didnt empty the bins??? still, main collection point next to the lift so easy enough) spare bedsheets provided too! T.V. poor by todays standards with just a couple of world service english channels.

Didnt eat at the hotel, prefered to make own breakfasts and dinners then venture out for evening meals, prices seemed ok thou, and quality looked good!

Entertainment... not so hot, it was late season but lacked atmosphere and quality, prefer a night in danny boys tbh.

Pool area excellent, loads of loungers (though not the comfy ones), and no early morning rush to reserve with towels.... mainly because its in shade til about 10am!


Just to comment on previous reviews, we found it very peaceful and relaxing, with a better nights sleep than i have ever had in any hotel. As stated, we were on the 2nd floor, right above the stage, but with the balcony doors closed (a must to get the aircon on) and a little soft music, we wouldnt know there was any entertainment, music or people outside!

All-in-all, an excellent choice, bar the few minor niggles mentioned, i would have given 5/5, but for the price (£325 p/w s/c 1bed apt sleeping 4/5) i was very satisfied indeed.

Salou itself is a good resort, good mix of nationalities (maybe too many spanish) families/singles/elderly, hotels/apts, bars/restaraunts. You can walk the length of the main resort in 25 mins so your never far from anywhere! Still prefer Majorca or Cyprus tbh, but for a change of scenery, i would defo return!

Room Tip: Low floor could give you free wifi access in your room, pool view best imo.
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  • Stayed: September 2012, traveled as a couple
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3  Thank Stevewacaday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apartamentsCYE, Director General at Aparthotel CYE Holiday Centre, responded to this reviewResponded September 18, 2012

Dear Steve:

We would like to thank you for your stay with us and the time devoted to give us your opinion, since it is very useful for the continued improvement and your satisfaction is our main purpose.
We thank you for the assessment of:
The privileged location of our establishment, as it is one of our strengths,the spaciousness, the calmness of our apartments and the facilities of the hotel.
Our team is professional and it is always a pleasure to welcome guests like you.
We hope to see you again on future occasions.

The Management,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

A excellent 3 star resort great for families. I would like to give a special thanks to Lenorando (hope i got that right) thanks to his expertise with the kids my child a a fab holiday and is still singing and dancing to some of the spanish kids songs, I felt very safe here thanks to the warmth and friendlise of all the staff. Cleaners were great Reception was more than friendly very helful. Entertainment was excellent ( wish you's done a kids cd can only get some from youtube lol). Cannot wait until my flights are relised and get booked up for next year.

Room Tip: very much for families
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  • Stayed: August 2012, traveled with family
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Thank gillian l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apartamentsCYE, Director General at Aparthotel CYE Holiday Centre, responded to this reviewResponded September 18, 2012

Dear Gillian:

We would like to thank you for your stay with us and the time devoted to give us your opinion, since it is very useful for the continued improvement and your satisfaction is our main purpose.
We thank you for the assessment of the cleanliness of our rooms,the service of our reception staff and the enterteinment service.
Our team is professional and it is always a pleasure to welcome guests like you.
We hope to see you again on future occasions.

The Management,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

Receptionist was friendly, got charged 60 euros deposit for the room.

Room was clean and tidy.

Restaurant was clean and food was tasty.

Pool area nice, but nearly hurt myself on broken sun lounger I sat on it and it collapsed. People were reserving sunbeds. One large Irish family reserved about 8 beds knowing they were going out for the day and the towels were there all day and nothing was done about it.

Some rooms overlook a noisy railway line.

Lots of noisy children shining laser pens in people's faces.

Will try a different hotel out next time.

  • Stayed: August 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Anthony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apartamentsCYE, Director General at Aparthotel CYE Holiday Centre, responded to this reviewResponded October 3, 2012

Dear guest,
We would like to thank you for your stay with us and the time devoted to give us your opinion, since it is very useful for the continued improvement and your satisfaction is our main purpose. We want to thank you for the assessments about our variety and quality of our cuisine, the cleanliness of our rooms and the service of our reception staff. We regret that you perceive we didn’t try to do our best with the sun beds, but this is a bad habit of some of our guests that we are trying to avoid; this year we put some new measures in order to stop them: Boards on every door of the swimming pool area with the prohibition of the reservation of the sun beds; the lifeguard every day, puts little papers with this information on the towels: “Dear Customer, we would like to inform you that the hammocks are at free disposal. Therefore, if after a reasonable time of half an hour from this post, we notice that the guest didn’t occupy the hammock, we will proceed to remove the towel so another client can enjoy the hammock service”, and we remove the towels with the inconvenient that sometimes we have complains about this but we prefer one client angry because he is doing something that is not allowed and 50 comfortable and happy clients, like you. And finally when I receive some complains about this problem I personally go to the swimming pool and explain this to the guests. Believe us that we are trying to do our best, but sometimes it is difficult to control the bad habits. We are going to talk to our maintenance service to see if they can check the sun beds and remove the broken ones. We are really sorry about the inconveniences caused by the behavior of some of our client's children, in a hotel of 145 apartments sometimes you have a non-easy way family, I know exactly who are the children you are telling me about, our staff and myself went personally to speak several days with the guide of the travel agency and the family, too and finally spoke seriously was the only result. Thank you for your patience. From the 145 apartments we have there are only 30 of them on the side of the railway track, when we are fully occupied we need to use these apartments as well, we always try to assign the apartments in order of reservation.
Our team is professional and it is always a pleasure to welcome guests like you.
We hope to welcome you again on future occasions.

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

stayed for a week in cye and loved every minute of it , the appartment are very clean and all the staff were very helpfull and polite, there is entertainment for kids throughout the day and during the evenenings which my daughter took part in daily and thoroughly enjoyed it thanks to the wonderfull fernando he is amazing with children i would defenatly stay at this hotel again and would recommend to anyone thank you cye hope to visit again soon

Room Tip: on the 5th floor amazing view facing the pool
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  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AndreaL966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apartamentsCYE, Director General at Aparthotel CYE Holiday Centre, responded to this reviewResponded September 18, 2012

Dear Andrea:

We would like to thank you for your stay with us and the time devoted to give us your opinion, since it is very useful for the continued improvement and your satisfaction is our main purpose.
We thank you for the assessment of the cleanliness of our rooms the service of our staff and the enterteinment of the hotel.
Our team is professional and it is always a pleasure to welcome guests like you.
We hope to see you again on future occasions.
The Management,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aparthotel CYE Holiday Centre

Address: Carrer de Paris 21, 43840 Salou, Spain
Phone Number:
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Salou
#8 Romantic Hotel in Salou
#12 Family Hotel in Salou
Price Range: $40 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aparthotel CYE Holiday Centre 3*
Number of rooms: 145
Official Description (provided by the hotel):
This building is placed in the center of Salou and only 250 meters from the beach and nearby Port Aventura theme park. Certified building as a FAMILY HOLIDAY DESTINATION, specialized brand created by Turisme de Catalunya granted to destinations that especially cater to family tourism.The best in- and outdoors facilities will let both adults and children spend great holidays: terrace, swimming pools, games room and playgrounds. You will also find a permanent reception service that will help you at any time. ... more   less 
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Also Known As:
Cye Holiday Centre Hotel Salou

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