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All reviews entertainment team bar staff great holiday indoor pool plenty of choice kids club fresh towels stayed here for a week axel stevie adults children laugh tui cleaners reps portaventura
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Reviewed November 22, 2019 via mobile

Food was shjt. You can go to a resteraunt anywhere in the world and have good food so they're is no excuse for the shjt on a plate. Everyone's opinion but when you go all inclusive on a holiday, you expect drinks on tap, your limited to 4 drink pp (which are half of a half) and when you do the mad dash 10 minutes before closing time to fill the table this is totally unacceptable. They kick you out at midnight on the dot, even off the few tables outside the hotel on the noisy road (may I add If you have a street view room you cant sleep due to noise). After 23:00 your limited to 2 drinks pp. All in all, we may as well have gone self catering because we didn't want to be couped up in that rabbit hutch. Our room, let me tell you! If you want to go sleep with the ants for a week book now! They was hundreds of them, along with walls that was punched in by rocky and a broken air con. ( even after complaining nothing was resolved) I wouldnt even let my dog live in that room. The pool; so the pool area was cold, beyond freezing cold and If you would dare brace yourself to get in it would only result in you snapping your neck on the floor. avoid if you have kids, death trap, even adults struggled. Staff beyond rude, even the life guard slept all day by the pool.
Lifts.. two small lifts that hold no more than 4 people. God help you with a pram.we was on the 4th floor with a baby and had to wait each time for lazy so and son's on first floor refusing to walk. Soon as we pulled up to the hotel we knew it was terrible as it smelt horrid inside and out. Cant stress again how rude the staff are, please save yourself some money as you can go have a better time on skegness beach on a donky ride Terrible.

Date of stay: September 2019
Trip type: Traveled with family
3  Thank Hanky9999999
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dirección Ohtels Villa Dorada, Otros at Ohtels Villa Dorada, responded to this reviewResponded August 4, 2020

Good morning:
First of all I would like to thank you for leaving us your impressions.
I am sorry that these are not the ones that we all would have liked.


Regards

Jonathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2019

We came as two family’s in August with young children all inclusive definitely recommended with kids for drinks and snacks all day long. Pool is deep and separate kids pool that you are allowed floats in only. Typical food we expected but always found something to eat. The bar staff we absolutely fantastic great laugh in the evenings also the entertainment staff they all make the hotel what it is I don’t think the hotel or holiday would of been the same without them. Central location shops outside hotel and bars also beach that’s very busy. There was a small funfair for younger kids around the corner of the hotel aswell. Rooms were cleaned every day beds and fresh towels are room looked out onto the pool. We were there for two weeks and on the end of are 1st week are bag was taken off the table With iPhone and other belongings outside we’re you sit for entertainment show we walked off without it and noticed as soon as we got inside the lobby but with in the few minutes it was gone we tried to get help with no avail so we tried to speak to the manager of hotel and we’re giving the run around it took us everyday to complain and ask for the manager before we seen him five days later because he could only check cameras with camera company apparently. The outcome was they couldn’t see anything in cameras but we could travel to police station to make a report (on my request) they weren’t allowed be called to hotel. It really took from all the fun we had when that happened and we were left without help.
I can’t see the hotel being anything without it’s over worked bar staff and entertainment team who were 10/10

Date of stay: August 2019
Trip type: Traveled with family
1  Thank Nicolacasey00
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OhtelsVilla, Director General at Ohtels Villa Dorada, responded to this reviewResponded November 20, 2019

Good morning Nicolacasey00:
Thank you very much for leaving us your impressions.
We are very happy to have been able to meet your needs during your stay with us.

We hope to see you soon.

Kind regards

Jonathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2019 via mobile

We stayed here for a week in September, there's was 5 of us. We had emailed before we arrived and asked for 2 rooms next to each other and on a low floor and that's what we got.
Check in was quick and freindly our room was good and clean with a tv, safety deposit box and the beds were comfy. The drinks were good but we did find the food a bit hit and miss, deffenatly lacked variety and choice and sometimes it wasn't always hot. Most of the staff were ok, the animation team were very freindly, but I have to say some staff did not seem happy in there jobs, we chose this hotel for the small kids pool area which was great and a lot of fun for our 1 year old grandson but unfortunately the water in the kids pool was bitter cold which was a terrible shame because it's a lovely kids area,,

Date of stay: November 2019
Trip type: Traveled with family
1  Thank eddie c
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OhtelsVilla, Director General at Ohtels Villa Dorada, responded to this reviewResponded November 20, 2019

Good morning eddie c:
Thank you very much for leaving us your impressions.
We are very happy to have been able to meet your needs during your stay with us.

We hope to see you soon.

Kind regards

Jonathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2019

brilliant holiday food amazing went early October was very hot around 30 all week lovely pool was cool but once in was lovely food was amazing so much choice for children and fussy eaters like myself. anyone looking to go 2 beach close by town near McDonald and kfc and burger king all near to lovely holiday best yet booked for may 2020

Room tip: lift and raps available everywhere easy assess
Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank georgiejuett1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OhtelsVilla, Director General at Ohtels Villa Dorada, responded to this reviewResponded November 4, 2019

Good morning georgiejuett1:
Thank you very much for leaving us your impressions.
We are very happy to have been able to meet your needs during your stay with us.

We hope to see you soon.

Kind regards

Jonathan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2019 via mobile

So I booked this place for my birthday with friends from 8th October. We knew it was a 3 star hotel when we booked and did our homework too. We had a great stay and all staff throughout the hotel were good apart from a couple in the restaurant. The only reason I've not giving it a 5 star is the food, sometimes cold or recooked from the previous day and not much imagination with regards to what was available. However been able to get bottles of wine during lunch and dinner was great. The rest of the hotel was great, the entertainment staff were awesome making my birthday memorable (even if I did get splatted with a cream pie (Axel & Kevin) followed by a comedy section and a night dip in the pool. Bar staff were super always getting through the queue as fast as they could so thanks to Oliver, Jiminez etc. TUI reps Amy & Jess were good, very informative and helpful and reception staff from Alan up to Jonathan were great too. I would try this hotel again and hopefully ohotels will have the food sorted. Thanks for a great break though.

Date of stay: October 2019
Trip type: Traveled with friends
Thank duklaranger72
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OhtelsVilla, Director General at Ohtels Villa Dorada, responded to this reviewResponded October 31, 2019

Good morning Gary W:
Thank you very much for leaving us your impressions.
We are very happy to have been able to meet your needs during your stay with us.

We hope to see you soon.

Kind regards

Jonathan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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