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“lovely short breAK”

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MedPlaya Piramide Salou
Ranked #39 of 94 Hotels in Salou
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“lovely short breAK”
4 of 5 bubbles Reviewed September 26, 2012

We arrived Saturday morning (22nd) and got to our room straight away. The room was large and clean. All the staff were very helpful and polite and worked really hard to make our stay enjoyable. The entertainment staff smiled all day and were brilliant with both children and adults. We had an all inclusive deal and took advantage of the food and drink on offer and which was good value for the money we paid. No complaints at all and the hotel is well placed for both the beach and shops (short walk - 10 minutes). All the sunbeds we used round the pool were fine (not broken). The only thing lacking was drink making facilities in the room. The pool area was swept on a regular basis and the restaurant was clean and tidy. Thank you for a lovely stay.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jayne8586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Public Relations Manager at MedPlaya Piramide Salou, responded to this review, September 26, 2012
Thank you for taking the time to review your recent stay with us at the Hotel Piramide.
We are very pleased to hear that you enjoyed your stay with us in Salou, and hope that we can look forward to welcoming you back to this hotel, or one of our other Med Playa hotels in Mainland Spain.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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815 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
York, United Kingdom
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed September 26, 2012

I had read a few reviews of the Piramide before we went and they were mostly very negative and as a wheelchair user I was particularly concerned about the lifts. However i was very pleasantly surprised, The rooms were big enough to nove round in the wheelchair, the bath was low enough to get easily in an out. Plenty of room in the restaurant to manoeuvre the wheelchair and all the lifts were always working. The staff were always friendly, helpful. efficient and approachable. The food was superb - including moules marinieres twice and prawns in their shells. It was also great that the pool had a hoist so I could get easily in and out and was big enough so that I could have a good work out, I think perhaps our only slight negative was the picnic lunch which we had on two days which was very unimaginative (ham and cheese sandwich, apple, yogurt, water both times) I would definitely go back if we wanted to go to Salou again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 25, 2012

Just returned from a 4 night break at the Piramide and wanted to say there was very little we could fault.
Arrived at hotel at 10:15 am after an early flight and on check were told room would not be ready for about another hour but receptionist checked us in very quickly issued us our A/I wristbands and told us that we would just be in time for breakfast which I thought was a nice touch on her behalf.
Room was very spacious and spotlessly clean with a nice view overlooking the pool.Went down to the pool later on and can honestly say had no trouble with the sunbeds as so many people have moaned about, all the time we were there.The problems could be the size of some of the guests who use the hotel.The pool area was swept at least twice a day to my knowledge.We found all the bar staff to be very friendly and corteous towards us. Food on the whole was good,yes there was a queue for the freshly cooked stuff but what else would you expect and it may have needed warming in microwave if you wanted too.The only negative points and these have been mentioned before are the toilets by the pool did have a nasty smell and the seating in the entertainment lounge was nowhere near enough for the ammount of people staying there,must be pretty hard to get a seat during the peak season.All in all we found the hotel great value for money probably not a four star but a good three star.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mrmosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spalding, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed September 22, 2012

After such a good holiday in 2011 we decided to go back again in Sept 2012. Never gone back to a hotel i have previous visited as worried it would not be as good. Didn't have to worry we arrived at 9.30am straight from the airport and by 9.45am was in my bikini and on a sunbed with my first of many cocktails. The room is spacious and very clean, including the bathroom. Had fresh fish at every meal which is freshly cooked while you watch. Plus there is also a meat selection to choose from which is also cooked while you watch. Salad buffet, hot servery with the usual pizza, chips and meat and 2 veg dishes for people who only eat English food. So much food to choose from and i have to say i love continental breakfast with all the cakes and biscuits! We did go bit early in Sept then the previous year and the hotel was full but you never had to wait long for anything. We are going back again in Sept 2013.

Room Tip: Try and get a room at the front of the hotel as not so noisy. If pool side near back of hotel you a...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tanchan63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Public Relations Manager at MedPlaya Piramide Salou, responded to this review, September 25, 2012
Thank you for your review of your recent stay with us at the Hotel Piramide. We are pleased to hear that the hotel met with your expectations again this year, and very much look forward to wecoming you back in September 2013!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falmouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed September 17, 2012

Worst hotel I have ever stayed in.Arrived at 9-30am after taveling all night,could not get our room until 1-30pm.Staff were not friendly and sometimes very rude.Toilets in lounge and by the pool were stinking and none too clean.The pool area did not appear to get washed down during our stay.The food was for the most part cold and very unappertising,raw fish and tough meat. Although the rooms were clean the bed linen was only changed once in the week we were there,the air conditioning in the room did not work.I honestly cannot think of worse place to stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank richard t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Public Relations Manager at MedPlaya Piramide Salou, responded to this review, September 25, 2012
Thank you for your comments regarding your recent stay at the Hotel Piramide.

We are very sorry to hear that this popular hotel did not meet with your expectations. At Med Playa we aim to ensure that our guests have the very best holiday experience posible and our Hotel Manager is keen to resolve any disatisfaction our guests experience whilst they are still with us in the hotel. We are sorry that this was not possible in your case.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Salou hotels

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 14, 2012 via mobile

Spent a week at the Piramide 19th-26th August and want to say that on the whole we had a good holiday.
The hotel was very clean and and bright
Our room was quite spacious and was cleaned and towels changed every day. It had a fridge containing water, coke and lager and a free safe which was very handy
The bar staff were always pleasant and polite apart from a barmaid at the pool bar who wasn't very friendly.
The food was nice and plenty to chose from with some very delicious show cooking. The staff in the restaurant were polite and very efficient coming and taking our drinks order as soon as we sat down and clearing our pates as soon as we had finished each course.
Negatives were on arrival our room wasn't ready and we had a 2 hour wait before it was ready. We had been up since 2am and just wanted to unpack and have a rest in our room. The reception staff were not very helpful and just kept telling us to come back and check to see so we just sat about waiting in the reception area until the room was ready.
I know its not a deal breaker but all we wanted to do on this holiday was chill out by the pool on a nice comfy sunbed every day but like many reviews on here I must agree about the sun beds. There were a lot that were damaged and some were not very safe. Someone said that they had a bad design fault in that they had arm rests on so that meant u couldn't sit on them in the middle and had to sit on the end of them to lie down therefore a large amount of them were broke or bent at the ends. I am a bit surprised after the number of mentions on these reviews that the sun beds have had that the hotel hasn't done something about them. We would come back here again for a holiday especially if they repaired or replaced the broken and bent sun beds

Stayed August 2012
Helpful?
4 Thank Lorraine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackwood, United Kingdom
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed September 13, 2012

Negative points:

Bed linen not changed all week.
Most staff unfriendly and rude.
Most sunbeds broken and never seemed to be cleaned.
Toilets near pool area were generally filthy with a terrible smell.
Toilets near reception were smelly but at least they were clean
Food average but not a great choice.
Entertainment was awful - very below average
Long queues to get drinks - could only get two at a time. Could not even get more than two non alcoholic drinks - not ideal when you are a family of three as two people had to queue at the bar. Went out most nights to somewhere where we felt more welcome.

Positives:
Rooms were ok and the towels were changed daily.

Would never stay in a med playa hotel again - absolutely awful. Will stick with Iberostar or Riu in future. At best, the piramides is a three star but they need to do something about their customer service. The staff (with a few exceptions) were rude and badmannered, There was one female waitress in the dining room - we got into the habit of checking which section of the restaurant she was working in so that we could sit elsewhere! Could go on for ever about this hotel but have decided to put it down to bad experience. Have complained to Thomas Cook however and are awaiting a response from them.

Room Tip: Go to another hotel!
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Margaret D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Front Office Manager at MedPlaya Piramide Salou, responded to this review, September 25, 2012
We are very sorry to hear that you were less than satisfied with your recent stay at the Hotel Piramide. At Med Playa Hotels we aim to provide good quality, value for money holidays to our guests and we are sorry that in your opinion we failed on this ocassion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MedPlaya Piramide Salou

Property: MedPlaya Piramide Salou
Address: C/ Viladomat, 9, 43840 Salou, Spain
Phone Number:
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Beach Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Salou
#27 Luxury Hotel in Salou
Price Range (Based on Average Rates): $
Hotel Class:4 star — MedPlaya Piramide Salou 4*
Number of rooms: 230
Reservation Options:
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Also Known As:
Med Playa Piramide Salou Hotel Salou
Sol Melia Salou
Sol Piramide Hotel Salou
Sol Piramide Salou

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