We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A lovely family holiday!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
MedPlaya Piramide Salou
Ranked #32 of 93 Hotels in Salou
Reviewed June 5, 2012

First things first, this hotel is NOT a British 4*, but I generally book 4* abroad on the basis that they are going to be a good 3* - 3*+ and that, I feel, is what we got with this hotel. I was a little concerned having read some of the reviews on here, people saying food awful, staff rude, mainly Spanish people and no entertainment - well, I think those people either have extremely high expectations (possibly unrealistic) or are just miserable, our little family had a lovely holiday (10 nights AI).

We travelled with our 2 children, 6 & 4 and my mother-in-law. We arrived to a friendly member of staff at reception, she explained the AI to us and check in was very quick. Wi-fi is available pretty much on ground floor of the hotel, I got wi-fi on my phone at the pool also, but there is NO wi-fi in rooms, if you don't take a computer/pad with you then you can pay for wi-fi access in the reception area where there are 4 hotel computers.

The rooms were a good size and clean, the bathroom was very clean and sparkly. We had a room which faced out over the front of the hotel and it was nice, we looked out over towards Port Adventura and the children thought it was great that we could see the huge rollercoaster from our room! My m-i-l had a room facing out onto some apartment blocks and looked out onto the pool, she got the evening sun on her balcony.

When we arrived the weather was already very warm and our room was hot and stuffy the first night, the air con didn't seem to be on. We mentioned this to reception the next morning to be told air con didn't come on until 1st of June (high season). We said that this was not mentioned in any of the hotel information and asked that management consider putting it on as it was quite uncomfortable for our family at night! I think it was put on 2 nights later and it seemed as if a lot of other guests had complained and management had buckled under the pressure/requests!

The food is very good, we were all very pleased with it and the children loved it. In the mornings at the hot plate/grill section fresh pancakes, omelettes and fried eggs are cooked on request. There was one chef called Pablo who was on that section most mornings and evenings and he was lovely, he soon remembered that we had 2 children and would always put chocolate sprinkles on their pancakes, which was really sweet! This section would always have a small queue of people waiting and only 1 chef, so I think people need to just be patient and appreciate how hard these people work. I heard other people complaining 'oh it's taking too long' or 'you'd think there would be more chefs on this section', honestly, you're on holiday, relax, what's a couple of minutes wait! The restaurant was very hot in the evenings, don't know when the air con gets put on in there! We tried to avoid direct sun window seats and my daughter would take her fan down with her so used that if she got too hot!

Breakfast there was the usual, meats, cheese, fruit, yogurts (even tubs of ice-cream) pastries (which were delicious) chocolate donuts, cakes, biscuits (which we stashed for later on by the pool or if we were going out in the day!) omelettes, pancakes, eggs (boiled, fried, scrambled) and the usual bacon, beans, sausages and bread etc.

Lunch there would be fresh salads, pasta salads, coleslaw etc, bread rolls, puddings, and a selection of hot food too.

Dinner pretty much replicated lunch and there was always a good selection. My husband favoured the freshly cooked meats, I loved the salads and the children loved the salads, chips, meats, my daughter loved the calamari (which was the best we've had anywhere, delicious). There would be a gala night once a week I think, where basically you'd be greeted with a glass of cava and there were fresh prawns available on a separate section in the restaurant, there would be freshly roasted joint of meat this night also. We had beef, which we all said was the nicest tasting beef any of us had ever had! You could order soft drinks, bottles or red, white or rose wine (we had white and it was very pleasant) or beer (which was San Miguel - can't complain about that!).

You can request picnic boxes if you are going out for the day, you need to inform reception before 8pm the night before and they give you a little receipt to hand into the restaurant the next morning, where you collect your picnic box. These were good and contained a sandwich (cheese and ham), packet of crisps, fruit, bottle of water.

The entertainment staff deserve a special mention, they were fantastic and extremely good with the children. My two came away not wanting to leave them, they thought very highly of them. Veronica, Zineb and Giovanni (who was very funny!) all came and got the children involved in games in the daytime and in the evenings at 9pm provided very noisy and energetic mini discos, which again, my two just lapped up! The adult entertainment then followed at about 10pm, there were 2 memorable evenings, the tropical dancing which was very good and a Michael Jackson impersonator who was very good and who my daughter was in awe of and had to have her picture taken with! The rest of the entertainment revolved around audience participation really, Mr Piramide, Miss Piramide and Karaoke spring to mind, which I wasn't really into but by then the children were ready for bed so I managed to avoid those...lol!

The pool was very nice but at the beginning of the holiday was absolutely freezing, it is not heated! Towards the end of our 10 days there it had definitely warmed up and was really pleasant. The sun is at the far end and not on part of the pool until about 11.30-12pm when it starts to creep around the side of the building, I would say the whole of the pool is in the sun at about 2pm. Some of the sun loungers were broken, the front legs having given out, but we didn't really have a problem getting ones that were fully functional! The pool area is really pleasant and my 2 just spent pretty much all day in and out of the pool. You can get pizzas and toasted sandwiches from the pool bar all day, also you can get tea, coffee, and soft drinks and alcoholic drinks. They do the ice slush drinks and milkshakes too but you have to pay for those.

The hotel is very well located, it's about a 5 minute walk to the beach, 10 mins if you're walking slowly, the front is really pretty with a long promenade and a lots of shops and bars, but we didn't really bother with these as we were happy in the hotel. If you go out of the hotel, turn right, go straight over that road and then turn right, there is a great little childrens adventure park. My 2 went there twice, it's lots of zip wires and tight rope walking etc, they get strapped into a harness and get shown how to go around the course. The 2 guys who worked there are called Israel and Carlos and were absolutely lovely, we returned about 5 days after our first visit and they remembered my 2 children's names and were very very welcoming and friendly - it's a lovely place to let the children have fun for half an hour or so. There are different courses depending on the age of your children, some of the courses were high up in the trees there, my 4 year old has requested we go back when he's big enough to go up in the trees!!!

We had 2 days out, one to Port Adventura water park, that was a great day, our 2 loved it and had a lot of fun. We booked this through one of the reps in the hotel. We took a taxi there and back and I think it cost us around 15 euros return. We took a day trip to Barcelona which was brilliant, it was a long day and hard going towards the end with the children but we saw a lot, Camp Nou (Barcelona FC's stadium), the Olympic Stadium, Montjuic (giving a beautiful view of the city), the unfinished Cathedral, Port Vell, the aquarium and finishing off with the beautiful fountains near to the palace in Barcelona, that was beautiful and I really look forward to going back to Barcelona and spending a lot more time getting familiar with this beautiful city.

All in all, this was a comfortable hotel, with good amenities in a good location, with the vast majority of staff being very friendly. Yes it could do with a bit of freshening up here and there, but the rooms are clean and spacious, the food is great and the staff, well if you treat them politely and with respect (they are people just like us after all) then that is how I found they treated you too! For us, with a 4 and 6 year old it was brilliant, the children were old enough to take advantage of the pool and games room (air hockey, pool and some computer games) and also enjoyed spending time with the entertainment staff, I could see how it wouldn't have been as much fun for much younger children i.e there isn't a playground at all, a broken slide and I think a play kitchen, but I didn't really take any notice because my 2 were too big for that.

Don't let the negative reviews put you off, we were quite content with our stay here and wouldn't rule out returning!

Room Tip: Rooms overlooking the front of the hotel have morning sun. Rooms to the side look over the pool and...
See more room tips
  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
11  Thank Emilou76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (966)
Traveler rating
Traveler type
Time of year
Language
  • More languages

476 - 482 of 966 reviews

Reviewed June 4, 2012

Had a good holiday but that was only due to the company we were with! Unfortunately booked a stay at this hotel for end of May/beginning of June and for the first 4 nights we had no air conditioning in the rooms. We complained and was told it was not due to come on until the 1st June by some staff and others said it was broken for the whole hotel. Please be aware, the brochure/online information states all rooms have 'air conditioning' but does not state it is seasonal in accordance with hotels policy.
The dining room was so hot in the evening that we had to opt to sit outside with all the smokers, not good for people travelling with children (my daughter is 2!)
The food was fresh and a good variety of choice. Breakfast was limited but the omelettes were good. Staff on the whole were amenable, Ricardo and Alberto - Bar staff were lovely except for a rude member of staff 'Elena' who made it obvious that she did not like serving 'all inclusive' guests due to reduce rate of tips!?! Reception staff were also not the most helpful of staff and at times could be very abrupt.

The hotel rooms were basic, maids do not like to clean under beds but beds were comfortable. Please be aware the balcony railings are not designed for toddlers as my daughter could easily pull herself onto the railings so she was looking over, so we had to keep the doors shut due to health and safety concerns!
The entertainment team Giovanni, Veronica and Zineb were lovely and friendly, however the nightime entertainment needs vastly improving in order to be at a 4 star standard!
The hotel needs updating, chairs/sunbeds need to be replaced (majority were broken or on their last legs!) and a more interested Thomas Cook rep (Luke was amenable but needs more training on his verbal communication skills to look like he is actually interested in your concerns!) The childrens play area was non existence - one slide which was broken and a play kitchen which was filthy and never cleaned!
Overall if hotel has a vast facelift with more pleasant staff, then it could have potential to be a good 4 star.

Room Tip: Ask if rooms definitely have air conditioning on and not to stay at the back of the hotel due to noi...
See more room tips
  • Stayed: May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Leesey-lu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2012

just came back from this so called 4* hotel and will never be going back have been to better 3* the food was very poor the entertainment even worse the chairs are around the entertainment room hardly any tables it looked more like a theatre. childrens entertainment started at 9 so called adult at 10 manly audience participation the staff where very good but that was the only good thing every one we spoke to where in the same mind as us and all said they would not be returning

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank benidorm6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

its very weird that we come back of our holiday, and read reviews that say its terrible and the food is poor, these people must be used to 5* posh hotels/resturants, as this food is not posh but its good food and fresh.

Rooms: larger then most spanish hotel rooms, with Free Safe in room, and a mini fridge which has water, pepsi and beer in it for free (not refreshed) decent size balcony and if you overlook pool you get afternoon sun, the bathroom was clean and all rooms have a powerfull hairdryer so you dont need to take one. comfy beds also :-)

Resturant: there was always show cooking, the chef had 3/4 meats and a fish always cooking and the rest was a buffett, all decent quality and the staff was brilliant and even one day the waitress "Emelinda" got a icecream and fed it all to our 2 year old, this was lovely.
Picnic's avalable also. they come to your table and you order your drinks, very fast service. and there is about 15 outdoor tables if you fancy eating out lol

Reception: Free wi-fi that covers pool, games area, bar, and most of bottom floor password at reception for that, they also have bike hire, overall all staff was very plesent and great with our 2 y/o.

Pool: simple basic pool, but lots of sun most of the day, and lots of sun loungers, and they had more in room locked away and brought them out on a day when they had run low, they have out side bar that served drinks and food, and the pizzas was out of a wrapper and very fresh and nice, toasties also available.

Bar/Entertainment: staff happy in bar, closes at 12 but AI closes at 11 and they didnt moan if you stacked a few on your table, you can get 2 drinks at a time, but not much leway when i wanted a coke for my 2 y/o (i had to take him with me) but not enough to spoil anything, they also have cocktails which are fab and fancy, ice cream available at bar also.

entertainment was average, a few fun game shows and dancers, karoke etc, kids disco lasted about 30 mins beforehand. but we enjoyed watching the entertainment.

Extra's we loved hygene soap machines (like you get in hospitles) on lots of doors around hotel.

the hotel had 3 fast lifts, one was glass and was nice to be in, but the was a 30 min powercut and ppl got stuck for a bit (at least it was not us phew)

Games area: not much in there, pool, air hockey, 3 online games and 2 grabba type games,

Only Negative was the Kids area, 2 items 1 plastic slide 2 ft high and a old empty artist table ( pics enclosed) not really anything for kids to do except play on the 6 machines in games area, ive rated the hotel 5/5 and really enjoyed it, but the kids area was Poor ive seen better in 2*, if this is fixed and made better in the space you had, then i know we will be back.

but overall brilliant hotel, amazing food and great staff, defo a 4*

distance to:
Beach 8 min walk
Bars 3 mins walk
main bars are near beach area 8 mins
dancin fountains 8 mins
main shopping street 3 mins ( end of street its beach )
supermarket 3 mins

Room Tip: room above pool for afternoon sun
See more room tips
  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank cksweet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

Just got bk from piramide and have to say we had a fab time rooms were clean and plenty big enough plenty of choices for food even 4 my 7 yr old how people can complain bout tha food I'll Neva no was 5 of us and we all found plenty to eat staff very friendly and worked hard can't wait to go bk again I think certain people only complained to get free holiday.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Toni1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

I must say i was very worried after i booked my holiday when i came on this site and looked at the reviews, but i have just come back from a fantastic week. Our room was fine cleaned and beds dressed every day. I was all inclusive but would probably would go bed and breakfast the next time as we missed lunch a good few days, Breakfast was great pancakes, omellettes, fresh bread.
Perfect location just a few minutes walk from the beach,shops,pubs and restaurant. Reception staff were great for ringing taxis etc, taxi to port aventura only €8.One fault was a cable tv was advertised but only two english channels both news channels!!!

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank lou22222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2012

Our "family"room (2 adults+2 kids)was 3 single beds and one 3/4 sized bed,all butted up together along the back wall.Poor.Air con and fridge didn't work.Poor... that's the good points out the way.Food was at best basic and bland and you had to pay for bottled water(2 Euro s)with an evening meal(we were half board).There was only one toaster in the place which created a bigger queue than the meat/fish cooking point which took some doing.Pathetic.A power cut during breakfast and frequent lift failures helped cheer us up though!Pool area...dirty.After complaining about it ,along with others,a man hosed it down...leaving several filthy puddles.Clueless.Fag tabs everywhere(Thank the non Brits)Many broken sunbeds,downright dangerous.Only 3 parasols between 50+ guests. Dont go. You'll regret it!

Room Tip: We were in rooms 409+411 over the pool.Plenty of sun and away from the bar area.
See more room tips
  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank manic77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Salou hotels
0.4 mi away
MedPlaya Hotel Calypso
0.6 mi away
Sol Costa Daurada
Sol Costa Daurada
#22 of 93 in Salou
2,083 reviews
0.9 mi away
Regente Aragon
Regente Aragon
#15 of 93 in Salou
453 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hotel Best Negresco
Hotel Best Negresco
#41 of 93 in Salou
1,262 reviews
1.1 mi away
California Palace
California Palace
#49 of 93 in Salou
571 reviews
0.5 mi away
4R Regina Gran Hotel
4R Regina Gran Hotel
#25 of 93 in Salou
992 reviews
Show Prices
Show Prices
Show Prices

Been to MedPlaya Piramide Salou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about MedPlaya Piramide Salou

Address: C/ Viladomat, 9, 43840 Salou, Spain
Phone Number:
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Beach Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Salou
#24 Luxury Hotel in Salou
Price Range: $61 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — MedPlaya Piramide Salou 4*
Number of rooms: 230
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cancelon, TripOnline SA, Travelocity, HotelQuickly, Orbitz, Cheap Tickets and Hotwire so you can book your MedPlaya Piramide Salou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Med Playa Piramide Salou Hotel Salou
Sol Melia Salou
Sol Piramide Hotel Salou
Sol Piramide Salou

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing