Having just returned after spending 14 nights at the Gold River (with my wife, daughter 12yrs and son 8yrs) and been slightly anxious before we went due to some of the reviews and especially after reading the latest reviews posted while we were away, I felt it only right to give praise to the hotel where it's due.
We stayed in Lucy's Mansion and it easily rates at 4*. It has it's own reception and they cannot do enough for you. Breakfast is taken in the restaurant in the mansion and cooked to order and served at your table, either inside or out. The maid visited our room twice a day often replacing the towels as often and the floor was cleaned at least once in the time we where there. We were given hotel premier express wristbands which entitled us to 'jump the queue' as often as we liked with no restrictions at all on all the big rides, except Hurakan Condor. This part of the hotel has it's own (smallish) pool with no lifeguard and plenty of luxury sunbeds with shade. They even serve aperitif's and hors d'oevures at 7pm every day and often had complimentary english papers to borrow at reception.
The buffet dinner arrangements in City Hall were ,I felt acceptable for a 4*, with the choice and quality on offer, but the dine around option is easy to use (well, it is in Lucy's Mansion anyway as there was never a queue at reception) and we found the Hacienda and Marco Polo restaurants in the park to be good.
I would agree that the rooms would benefit from having balconies but I can see why they have stuck rigidly to the authentic 'wild west' feel as the attention to detail is excellent (although I sympathise with anyone over looking the 'graveyard').
The only main criticism I have is the range of bars and their location as well as the service and cost. The service will improve I suspect as it did in our second week as the hotel was less busy. We stayed at the Caribe a few years ago and the bars there have a better outlook over the water and I don't remember the kids disco being so intrusive as it is at the Gold River. Also the on site mini market has very limited stock and would be pretty useless if you are staying on a self catering basis.
If you want to go to Salou, which I wouldn't recomend, other than for a change of scenery and cheaper water, snacks etc then you either have to get a taxi or walk through the park to the main entrance and get the local tourist bus (it's blue and made to look like a train) or you could catch the green hotel 'train' to the Caribe hotel and walk from there.
The water park is ok and I believe you get unlimited complimentary access if you stay in Lucy's Mansion but, given the queues at the water park we only went once and the beach club is worth a visit as well.
Overall we had a great time and if you are due to stay in the mansion you should enjoy your stay.
- Official Description (provided by the hotel):
- Just an hour from Barcelona, with direct access to the Far West area in PortAventura, this hotel is the perfect destination for family holidays. It recreates a Far West town in the grip of gold fever, where water is the protagonist with immense swimming pools simulating the twists and turns of a river. Journey back more than 200 years and visit Sullivan, the most flourishing city in the Far West, and enter 1803 when Lucy Callaghan found the gold nugget next to the Gold River. Designed to amaze visitors and provide them with a totally new experience, the exclusive facilities of Hotel Gold River combine history with cutting-edge technology, all aimed at maximum comfort for our guests. With unlimited admission to the park throughout the entire stay! The rooms, divided over different buildings, form a reconstruction of the most important parts of the town: Main Street with wooden bungalows on the outskirts, the main hotel The City Hall, abandoned railway wagons and Lucy's Mansion, a 5***** hotel inside Hotel Gold River itself. In 2015 the 20th anniversary of the opening of doors PortAventura is met and to celebrate in style with family, friends or partner, we expect you to live unforgettable moments. This year PortAventura presents the new how will offer its Soleil Cirque in the Resort, Amaluna. Furthermore, in 2016 Ferrari Land will open in Europe PortAventura resot to offer a real race track, the highest and most rapid vertical accelerator in Europe and the first luxury hotel themed for the first time in the history of the Ferrari brand, including other surprises. ... more less
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- Also Known As:
- Gold River Hotel