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“Steak not cooked enough”
Review of The Roadhouse

The Roadhouse
Ranked #4 of 438 Restaurants in Salou
Certificate of Excellence
Price range: $7 - $25
Description: • Modern American Bar & Restaurant • • Steakhouse • Gourmet Burgers • Craft Beer • Live Music • Cocktails • Fresh Food • Vegetarian & Vegan options • Gluten Free Menu • Open All Year •
Restaurant details
Description: • Modern American Bar & Restaurant • • Steakhouse • Gourmet Burgers • Craft Beer • Live Music • Cocktails • Fresh Food • Vegetarian & Vegan options • Gluten Free Menu • Open All Year •
Reviewed 2 weeks ago via mobile

My partner asked for a medium cooked steak but the steak came out nearly raw he hates sending back food so he just picked around the steak we booked ahead for this restaurant and disappointed with the outcome we will not be back here.

Date of visit: September 2019
1  Thank lisacramp77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonnyliddle, Owner at The Roadhouse, responded to this reviewResponded 2 weeks ago

Hi Lisa,

First of all that's for taking the time to review The Roadhouse and apologies for the mistake with your steak.

Things like really upset me as we could have fixed the problem very quickly. I’m sure our staff checked up on you as we pride ourselves on customer service.
We do try to have everything perfect 100% of the time but, even we can make mistakes, and if we do we are the first ones to admit it.
Unfortunately we can’t rectify the mistake if we aren’t made aware.
This 2 star review will hurt every member of our staff as they do their absolute best to make sure our customers are happy, it’s just a shame you decided to mention it here on TripAdvisor and not in the restaurant.

We hope you enjoyed your stay in Salou regardless.

Jonny & The Roadhouse Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed 2 weeks ago

Hadn't booked but fair play the waitress found us a table and were seated immediately, polite and friendly staff and customers appeared to be having a good time, decent menu with I think something for everyone, extensive drinks menu we both ordered the Notorious PIG it arrived within a respectable time food looked fresh, appetising and tasted good. Overall a good dining experience but after reading the reviews on here I believe it is overhyped.

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank ebboboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Had dinner our last night here and we definitely saved the best till last. Had booked a table and that was just a well. It's very busy. Staff are brilliant. So friendly and helpful especially Angela! We both had fillet steak and it was unreal! Huge portions and cooked to perfection. This is one of the more expensive restaurants is salou but its well worth it. You have to eat here!

Date of visit: September 2019
2  Thank joanbyrne61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We didn’t book for this place when we visited, even though they suggest you do. We walked in and the lady at the front was lovely, she said it’ll be about half hour wait but if anything happens before she’ll let us know. So we sat at the bar ordered drinks (I ordered a pornstar martini, first place in salou where that is on the cocktail list) we were only sat there for 10 mins before she said she had a no show so we took that table. (Lucky us)

Food come out and it was lovely, massive portions though we had no room for dessert, which isn’t a bad thing. The staff couldn’t do enough for us in this place and we loved it. Also the live music was amazing, that guy on the guitar was Insanely good. Defo worth a visit.

Date of visit: September 2019
Thank summerandrewsss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Service was top class. Food was amazing. Prices are very reasonable given quality and portion size. Live music. We booked and glad we did as very busy. We will most definitely return!

Date of visit: September 2019
Thank L_88Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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