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Hotel Mac Puerto Marina Benalmadena
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Reviews (2,019)
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995
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All reviewscomplimentary drinkspuerto marinaon arrivalpool areahalf boardceiling fanwelcome drinklovely hotelexcellent locationevening mealplenty of choiceplenty of sunbedsair conbars and restaurantssky newsreception staffenjoyable stay
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996 - 1,001 of 2,019 reviews
Reviewed February 5, 2014

Had a very enjoyable 11 day stay at this hotel mid January. A very friendly, helpful and efficient welcome by Monica on reception ensured that our first impressions were good. We were more than satisfied with the hotel and area throughout our stay. Everything was spotlessly clean and the friendly staff, excellent service, quality and choice of food are commendable. The only negative was the rather too firm beds. The hotel is in a quiet location (at least in January) but is very convenient for walks around the lovely marina and sea front promenade. There is also easy access to the main N340 road along the beautiful Costa del Sol. Keep up the good work.

Room Tip: We had room 257. This gave open views over the pool area and glimpses of the sea without looking directly into other rooms. Room 256 and those directly above should have a similar aspect.
  • Stayed: January 2014, traveled as a couple
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2  Thank Serenitysc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacHotels, Manager at Hotel Mac Puerto Marina Benalmadena, responded to this reviewResponded February 6, 2014

Thank you very much for your wonderful review, we are happy to hear that you have spent a nice holiday at Mac Puerto Marina. Your kind comments on the hotel services really motivate us to keep up the efforts to maintain the good standards of the establishment.

Hopefully we get to greet you again at the hotel soon.

Kindest regards,

Rafael Álvarez
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

Enjoyed a week here last week of January. Booked direct with hotel at excellent price of £58 per night half board for both of us.
Rooms are spacious and clean, comfortable beds, plenty of storage with proper coat hangers, nice bathroom, towels a bit thin.
Breakfast good choice with hot and cold buffet excellent bread. Dinner 2 sittings would have preferred open time. Good choice of food and excellent quality with very attentive staff, especially Fernando.
Hotel is in good location next to Marina and promenade. Drink prices average for 4 star hotel,entertainment every night reasonable standard.

  • Stayed: January 2014, traveled as a couple
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1  Thank whirly_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacHotels, Manager at Hotel Mac Puerto Marina Benalmadena, responded to this reviewResponded February 6, 2014

Thank you very much for taking the time to write this nice review. We truly appreciate the positive comments on the room, food and staff. We are glad you have enjoyed your stay at our hotel and hope to see you again next year.

Kind regards,

Rafael Álvarez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014 via mobile

We spent a lovely week here, this hotel is so clean there is not one speck of dust anywhere. All the staff are friendly and trained to a very high standard. The rooms are spacious and the food is always hot and there is a good variety. The only negs are the windows rattle when it is windy and the towels could be thicker. We will return sooner rather than later.

Stayed: January 2014, traveled as a couple
1  Thank Margaret G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this reviewResponded January 26, 2014

We feel great knowing that you spend a lovely winter break. We specially thank you for your comments regarding the variety of our food and the standards of our service.

As you said we hope "you return sooner rather than later"
Thanks again and best regards
Rafael Alvarez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

Enjoyed 5 nights here last year, so booked 7 nights this time. Nice welcome with sparkling wine on arrival again, decor in rooms unchanged but immaculately kept by the friendly cleaning staff. The hotel's website stated there'd be water, a soft drink and a beer in the mini bar, but we only found a solitary bottle of water. Bath towels were a bit on the thin side and we didn't feel 100% safe climbing in and out of the bath/shower as it's very slippery on the bottom. A full height tiled wall running half way along the bath adds to the problem and feels claustrophobic - if the wall has to stay, then a grab handle on it would help improve safety. Last year, despite beautiful weather, the pool bar was never opened. This year that wasn't a huge problem as the weather was rather cool & cloudy before the rain came on for two days. The restaurant staff are as lovely & helpful as ever - they work so hard, but still make time to have a laugh with their customers and make them feel welcome. The salad bar was very nice with plenty of choice, soup wasn't the stick-to-your-ribs variety we're used to at home & occasionally main dishes were running low when we arrived, but were replenished fairly quickly. The poached fruits (to which you could add extra spirit) was a rather nice dessert and a great way of ensuring people ate their 5 a day! Cheers MAC Hotels - it's the first time a pudding has knocked us squiffy! The bar staff`are very good, but apart from the Flamenco dancers and the gentleman who played Spanish guitar, the entertainment was quite poor. Reception staff were pleasant but when our friends asked if their room could be changed (due to noisy neighbours on both sides), they were told it would cost an extra 60 Euros - company policy apparently. Needless to say they bought two sets of earplugs, but they've been repeat guests at the hotel 7 years running and most of the rooms were unoccupied, so why this piece of mean-spiritedness? Surely it's all about keeping guests happy, not putting a price tag on each and every request? It's still a nice hotel, but perhaps not so enjoyable as last year.

Room Tip: We booked with Bookable Holidays & requested a 2nd floor room with sun and sea view. We were given room 256 which had a bit of a sea view and (some) sun as the weather wasn;t particularly kind this time round. The room is adjacent to the lifts which was very handy, but noisy on occasion with doors opening/closing, people talking and somebody clattering around in high heels at 5.00 am.
  • Stayed: January 2014, traveled with friends
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4  Thank 192John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this reviewResponded January 26, 2014

We take this opportunity to thank you for your comments. We feel sorry that the weather during your stay was not as good as the previous time you visited us.

We hope you come back this year

Best regards

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Reviewed January 23, 2014

I stayed here for 2 weeks in August 2013 it was the best hotel in Benalmadena I have ever stayed in, the staff in the hotel are very friendly especially the waiters/waitresses, I am a very fussy eater and the food was amazing every night it was something different and there was a lot to choose from. The hotel is in the perfect location with a less than a minute walk to the beach and the marina, lots of shops and restaurant near by. Can't wait to come back to this hotel in the future.

  • Stayed: August 2013, traveled as a couple
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4  Thank Kimberley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this reviewResponded January 26, 2014

We are absolutely delighted with your comments and we would like to thank your for describing the hotel situation, food and staff as "amazing". I will personally transmit them to the rest of the team.

We hope you give us the opportunity of welcoming you once again

Best regards
Rafael Alvarez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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